Caruso Ford Lincoln
Long Beach, CA
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I buy my new cars here I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service cent I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service center to keep them running well. My service adviser "Annette" has always worked with me with practical plans to keep each running as long as is practical...much appreciated. More
I was able to make the appointment online Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the estimate was accurate to the nickel, I am impressed and happy and I'm sure my next forward will be bought at that dealer More
Service job- nicely done The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for t The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for the day from Enterprise, as I needed transportation, and unfortunately found the parts department had ordered the wrong part. I still had a minor recall done on the Sync modem, and came back a couple weeks later for the correct installation. It went well! The only unfortunate part was my need to rent a car for a second day, and that the car wasn't automatically washed (though they did ask me if I wanted it washed when I picked up; I declined as I didn't have the time for it). Phil was a great service writer; highly recommended, however - he did a great job of keeping me informed and I'll go there again for sure. More
Service They were very professional and took care of the problem that another place could not find. My car was washed and clean when they returned it. Price w They were very professional and took care of the problem that another place could not find. My car was washed and clean when they returned it. Price was reasonable. More
I got a good deal on a new mustang Great buying experience. Francisco shoe me the vehicle that I wanted and offered a great deal that I couldn't tefused.I'm very glad that I came here t Great buying experience. Francisco shoe me the vehicle that I wanted and offered a great deal that I couldn't tefused.I'm very glad that I came here to purchase my wife's new mustang. More
They tried to charge me $380.00 for a $100.00 fuel pump. The labor was $450.00. Another shop later told me they would have charged $150.00. I have to sue them. The labor was $450.00. Another shop later told me they would have charged $150.00. I have to sue them. More
Do NOT go to this dealership. They are dishonest and take advantage of customers. They do not believe in 'customer service' and play by their own rules. I suspect that they will not be in business muc take advantage of customers. They do not believe in 'customer service' and play by their own rules. I suspect that they will not be in business much longer with the unscrupulous practices and unethical dealings. Please do not waste your time, there are several other *honest* dealers in the area. More