Back

Caruso Ford Lincoln

Long Beach, CA

4.7
118 Reviews

3500 Cherry Ave

Long Beach, CA

90807

Directions

By Type

Showing 118 reviews

February 20, 2025

5 Stars ⭐⭐⭐⭐⭐ I had a great experience at Caruso thanks to Angel, who helped me with my car service this past Thursday. He was professional, knowledgeable, and made the entire process smooth and str More

by vldz.aleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 21, 2025 -

Caruso Ford Lincoln responded

Thank you for the fantastic review! We’re thrilled to hear about your positive experience with Angel. Our team strives to provide excellent service, and it’s great to know that we hit the mark. We look forward to seeing you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

February 14, 2025

Called j the service man and told of my issue and he sent 2 guys to pickup my truck .J called later that day and the truck would be done late that day. I told him no worries bring truck the next day and they More

by Tankteam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerime
Feb 18, 2025 -

Caruso Ford Lincoln responded

We're thrilled to hear about your positive experience with our service team. It's great to know we could take care of your truck while keeping you dry. Your satisfaction is our priority, and we appreciate your kind words! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

February 12, 2025

I had the worst experience zekke treated me and my wife like he didn’t care about our business I had to go to central ford to get my truck fixed More

by Carlosmedrano895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zekke
Feb 18, 2025 -

Caruso Ford Lincoln responded

Carlos, We're disappointed to read about your experience. We know it took a long time to get your transmission. However, it did come in exactly in the timeline we had communicated with you upfront. Our calls to you were unanswered advising you your parts were here and we were ready to install them. We called 11 times. However, as you stated you decided to take the vehicle to another dealer and await them to repair your vehicle. That was 28 days ago. Regards, Shannon Eckel Service Director shannon@carusofordlincoln.com

February 06, 2025

They are attentive to my needs. I have done business with the dealership for ten years. More

by qgwenja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam
Feb 07, 2025 -

Caruso Ford Lincoln responded

We truly appreciate your loyalty and are thrilled to hear that our team has consistently met your needs. Your satisfaction means the world to us, and we look forward to serving you for many more years to come! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

January 31, 2025

I recently had my Ford Maverick serviced. I called Sheri Atkins and set up an appointment. She was very friendly, and professional as always. The technician, Gian, came to my house to perform More

by audrdor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins and Gian
Feb 01, 2025 -

Caruso Ford Lincoln responded

Thank you for the fantastic feedback! We're thrilled to hear about your positive experience with Sheri and Gian. Our team strives to provide top-notch service, and it’s great to know we hit the mark. We appreciate your recommendation and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

January 03, 2025

My service advisor, Sheri Atkins and the technician, Luis Amaral worked well together and performed excellent customer service and excellent maintenance on my vehicle respectively. Sheri kept me posted on t More

by arborfore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Jan 06, 2025 -

Caruso Ford Lincoln responded

We're thrilled to hear about your positive experience with Sheri and Luis. Our team strives to provide top-notch service, and it’s great to know that their efforts made your visit enjoyable. We appreciate your feedback and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

January 02, 2025

Service Advisor, Sheri Atkins, provided thorough personable customer care. Caruso is conveniently located just off the freeway, and than have me drive back to the dealership, they returned my car h More

by George D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Jan 06, 2025 -

Caruso Ford Lincoln responded

Thank you, George! We’re thrilled to hear about your positive experience with Sheri and our convenient service. Our team is dedicated to providing excellent care, and we’re glad we could make your visit smooth and hassle-free. Your feedback truly motivates us! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 28, 2024

I was very impressed with the service provided by Sherri on the Lincoln side. Professional and knowledgeable. I appreciate being able to deal with people of her caliber. More

by Vsec119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Dec 30, 2024 -

Caruso Ford Lincoln responded

We’re thrilled to hear about your positive experience with Sherri! Our team strives for professionalism and knowledge, and it’s great to know that it made a difference for you. Thank you for sharing your kind words! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 25, 2024

This was the first time I used the valet service to pick up and return my Lincoln LS. It is an excellent service. I had the Works completed on my car and with Sheri’s assistance as my advisor, everything wa More

by SusanK810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins, Philip Armijo, Richie and Renan who were my pick up and delivery valets.
Dec 26, 2024 -

Caruso Ford Lincoln responded

Thank you, Susan! We’re thrilled to hear about your positive experience with our valet service and Sheri’s assistance. Your loyalty over 35 years means the world to us. We’ll be sure to pass along your gratitude to Richie and Renan. Looking forward to seeing you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 06, 2024

The driver who picked up the car (Ritchie was kind and professional as well as the driver who delivered it back, Thank you for hiring good employees that can be trusted More

by oneillrita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Ritchie
Dec 09, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear you had a great experience with Ritchie and our team. We take pride in hiring dedicated professionals who provide excellent service. Your feedback means a lot to us! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

1
...