Carson Honda

Worse Service Center I will leave a 0 Star to this dealership.. I had an appointment and it took them 1 hr to take my car in. I Requested shuttle service they made m I will leave a 0 Star to this dealership.. I had an appointment and it took them 1 hr to take my car in. I Requested shuttle service they made me wait more than 1 hr, they ask me to wait as shuttle driver was going to take lunch. I had to walk to my job since it was only 3 blocks away from the dealer. I arrived 15 min before appointment (10:27) Worse service ever. Never coming back to buy another car here or service. More

No accountability I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and sp I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and specifically asked the advisor to check my batteries because my car didn't start and had to get jumped 3 times the last few weeks. First of, it took almost the whole day for an oil change and an alignment. And yes, I had an appointment. But thanks for the 2 pens you gave me for the 8 hour wait. A couple of days later, my parents borrowed my car and the tire warning went off. They took it to America's Tires and was informed that it was over inflated. Another 2 days later and my car wouldn't start. My neighbor is a mechanic and checked my batteries, dead. I tried contacting the dealership a few times. I left a voicemail for the service manager and the general manager. I also filled out their "Contact Us" on their website. No reply. I figured dispute the charge and someone will contact me. Sure enough, I was finally contacted. It took a few weeks. Of course they denied that I ever contacted them. They also said that checking the batteries and putting air on the tires was "COMPLIMENTARY". So I guess that means they don't have to do it. They just want us to think they did. They also showed "proof" that they tested my battery. Proof that I did not get a copy of. And they said that I never sent them proof that my tires were over inflated. They never asked for it. How can they? They never contacted me back! Anyways, I didn't even ask America's Tires for paperwork. Why would I? Who lies about over inflated tires? They declined my credit card dispute. I'm thinking about fighting it again but I really don't want to waste any more time with people who has no accountability of their mistakes. They can go ahead and take their payment back since that will be the last time they will get my money. Piece of advice: If you value your time, your money and most importantly, your life; do not go here. More

Service, oil change and tire rotation Alejandro helped me in what seemed to be an ordinary oil change and tire rotation. The wait was longer then promised but I was in no hurry. At the end Alejandro helped me in what seemed to be an ordinary oil change and tire rotation. The wait was longer then promised but I was in no hurry. At the end of our interaction, Alejandro told me that his computer had gone down but he would e-mail my receipt. When he didn’t email me that day or the next, I called Alejandro because my newly scraped rims where all in the same place and they never asked for my rim locks. Needless to say I paid for a service that I never received. I asked him for a manager he told me that there wasn’t one available nor was there a manager on duty at 4pm. More