Carman Chrysler Jeep Dodge

We had a very knowledgeable and friendly person to help us - her name is Jennie Henderson and she was very helpful in picking out the right car Thank you Jennie us - her name is Jennie Henderson and she was very helpful in picking out the right car Thank you Jennie More

I just went looking for a Jeep... They let me drive one and take it home.. Which was great. I took it back the next day and I ordered one. I am very happy with this dealership.......& everyone I worked and take it home.. Which was great. I took it back the next day and I ordered one. I am very happy with this dealership.......& everyone I worked with. Enjoyed John Mayberry the finance guy.. More

I was very impressed with my experience at Carman. Working with both Dan Neall and Joe Triboletti was a pleasure. Unlike many dealerships we went to, these two treated us like more than just a potenti Working with both Dan Neall and Joe Triboletti was a pleasure. Unlike many dealerships we went to, these two treated us like more than just a potential paycheck. There was no pressure and they answered all of our questions fully and patiently. I would highly recommend both of them and their dealership to my friends, and although I hope and pray that I am not in the market for a new car for a long, long time, when I DO need a new car, I will be going right back to them for another pleasant buying experience! On the scale of a one to ten, I rate them and the dealership a TEN +++. More

Purchased a new Fiat 500. The entire experience was very pleasant and positive. Jeannie Henderson was extremely knowledgable about the product and answered all of our questions quickly and accurately. Once pleasant and positive. Jeannie Henderson was extremely knowledgable about the product and answered all of our questions quickly and accurately. Once we had decided on a specific vehicle, she and Gary made the arrangements for financing, insurance, and vehicle prep. In short, in just a couple of hours, we had looked at several vehicles, driven one, made a decision and were driving away in our brand new Fiat, a thoroughly positive purchase experience. More

Carmen had the car I wanted and trading went very smooth. I had been to other dealers in the area and got lies and wasted allot of time. Dave Steller is the best. He gets to the facts without any BS and d I had been to other dealers in the area and got lies and wasted allot of time. Dave Steller is the best. He gets to the facts without any BS and does a great job. He, also, found the perfect truck for my son and that transaction was great. Dave gets the best deal he can for his costomers. More

I Choose the rating i did because Al was an excellent dealer who kept me in mind when a car that would interest me came in. Gave me an excellent price and treated us with care. This was my first car and dealer who kept me in mind when a car that would interest me came in. Gave me an excellent price and treated us with care. This was my first car and i couldn't have asked for a better dealer than Al. More

Great Staff, Fair pricing. Work to find you what you need. They went out of their way to make sure I was happy with all aspects of my purchase. need. They went out of their way to make sure I was happy with all aspects of my purchase. More

We came to Carman Fiat with the intention of purchasing a We came to Carman Fiat with the intention of purchasing a new car. We had in mind what we wanted and the price range we wanted to spend. Our salesma We came to Carman Fiat with the intention of purchasing a new car. We had in mind what we wanted and the price range we wanted to spend. Our salesman, Tyler, showed us so many options with the Fiat 500. He was totally knowledgeable about the cars and all of the features. He did not at any time pressure us into buying a car. He took him time and answered all of our questions. We ended up buying one of the most expensive cars on the lot. We were thrilled with our new little car. The whole buying process was easy and enjoyable. Now comes the pitfall. At around 700 miles on the odometer, a check engine light came on. I referred to the owners manual as to what this meant and how to resolve it. I did as instructed, check gas cap, drive a couple of normal cycles, etc. The light did not go off but started to blink. The manual now instructed that the car seek service. I took the car back to Carman Ford (Fiat) and was informed that it needed a computer update. The whole process took about two hours. The car ran fine for a couple of days and then the light came back on. Again I took the car back in for service. About two hours later the service manager informed me that the car needed another update because the first update failed. I was somewhat aggravated because it is of some distance for me to travel for servicing. One hundred and twenty six mile to be exact. Over the next week, we went on a holiday and left our Fiat 500 unused in our garage. When we returned we drove the care about five times, short commutes around town. Then it happened...the check engine light went off again! This time we smelled raw gas and coolant inside and outside of the car. We looked under the hood and found the coolant was almost empty in the bottle. That being said, there was no coolant found anywhere in our garage or under the car. The next day I called Carman Fiat (again) and talked to Mark from service. This time I told him how frustrated I was with the issues I have been having with the car. I took the car up the next day for service. This time I spoke directly with the tech (Tim) and told him about the symptoms of the low coolant, the smell of raw gas and the rough starting. He just nodded his head and went back into the service area. Two hours later Mark came over to us and told us that they could not find anything wrong and they needed more time to run tests. I agreed and we returned home driving a rental. I called the following day and spoke with Tony and he told me that they had found there was a misfire on one cylinder. They were also in touch with the Fiat "star" techs trying to solve the problem. I asked Tony about how long this process would take and he said in 24-48 hours they should have a conclusive answer. The third day my new car was in the shop, I heard nothing. No updates or progress reports, nothing. I decided to call Fiat customer care number. I spoke with a very nice rep there and related my car problems with her. She insured me that this would be resolved. Late that same evening Tony called me and told me that they had replaced certain parts including a coolant bottle that was supposedly leaking. He said that the car will be kept for one more day to be "test driven" to insure the car worked properly. So now I am preparing to go pick up my "new" car. I use that term, new, very lightly because in fact it is no longer a new car. It has had the motor broken down and has been driven who knows how many miles. Through this whole process, I have tried to remain ladylike and optimistic although inside I have been very angry and heartbroken. What was supposed to be an enjoyable and fun car has turned out to be a stressful headache. I have lost work time to travel for repairs. I have paid highway tolls to get there and I have not had the use of the new car that I bought. I am happy to have the car back but I will always worry about something going wrong with it. After all, isn't that the purpose of having a new car; to have a trouble free automobile? Not in this case. A few last remarks. When Tony called me to tell me the car was ready, I asked him if he could have the car detailed. He said that could be arranged for a fee. What an insult! In my opinion, I should be compensated for all of my trials with the car. At the very least a detailing or a tank of fuel could have calmed a frustrated customer. I wonder if the general manager even knows about my case. I doubt it. Come on Carman Fiat...step up and make your customers happy. A sale is easy but a happy customer and a return customer is priceless. By the way, I was planning on coming up in February to place a down payment on a new Arbuth for myself. But I will seek a dealership that has more integrity and customer service. More

I was in search of a new car, had been to serveral places and did not like the salesmans attitudes. I went to Carmen not with high hopes, but that is when I met the nicest salesman since mine had retired. and did not like the salesmans attitudes. I went to Carmen not with high hopes, but that is when I met the nicest salesman since mine had retired. Aurthur was kind, courteous, respectuful and just plain down to earth. We spoke about a few cars I test drove 3 over a few days. Aurthur was so patient with me never made me feel like he was in a hurry or I was wasting his time. Thanks to Aurthur I pulled out in a sportier car then I was look at in the first place. I couldn't be any happier. Thanks Aurthur More

This dealer is very easy to deal with. No high pressure sales tactics. Service department was very easy to work with. Would recommend this dealership to a friend. sales tactics. Service department was very easy to work with. Would recommend this dealership to a friend. More