Carman Chrysler Jeep Dodge

I’m updating my experience with Carman Dodge. I reported that my 2024 Charger Daytona still had problems the day I picked it up following their work. When I tried to bring it back for a follow-up I reported that my 2024 Charger Daytona still had problems the day I picked it up following their work. When I tried to bring it back for a follow-up appointment, Carman declined to see it. Another Dodge dealership later documented damage to a tire and front knuckle and advised me that the car is unsafe to drive. I asked Carman’s GM to review the situation. He responded that Carman’s repairs were electrical, that they did not remove the tires, and suggested I contact my insurance company or body shop. I understand that Carman disputes causing the damage. What I still haven’t received is an explanation of why my concerns at pickup weren’t addressed or why the follow-up appointment was declined. The car remains unusable while I continue making lease payments. This experience has been extremely frustrating. More

Perfect! The entire appointment ran as smooth as silk. I had the best service. Everything from start to finish ran according to what I was told. I appreciate The entire appointment ran as smooth as silk. I had the best service. Everything from start to finish ran according to what I was told. I appreciate everyone involved. Thank you! More

My experience with Carman Dodge, and particularly Service Manager Jim Huey, has reached a point where I feel other customers should know exactly what I experienced. My 2024 Dodge Charger Daytona has already Manager Jim Huey, has reached a point where I feel other customers should know exactly what I experienced. My 2024 Dodge Charger Daytona has already been through an extraordinarily long and complicated repair process. After finally getting the vehicle back, I discovered additional issues that needed to be addressed. I did what any customer would reasonably do: I went back to an authorized Dodge dealership to schedule service. I went to Carman Dodge in person, explained the issues with the vehicle, and SUCCESSFULLY MADE A SERVICE APPOINTMENT. The appointment was accepted, and I left the dealership believing my vehicle would be serviced. Then, after I had already left, I received a phone call informing me that Service Manager Jim Huey was REFUSING TO SERVICE MY VEHICLE. No meaningful explanation was provided to me. Think about how frustrating that is as a customer. I physically went to the dealership, was allowed to make an appointment, left believing the matter was handled, and only afterward was called and told that the service manager simply would not service the vehicle. What makes the experience even more disappointing is what happened immediately afterward. Instead of giving up, I drove to another authorized Dodge dealership, Hertrich Dodge in Elkton, Maryland. They entered my VIN into their system and immediately saw a caution associated with the vehicle's extensive service history indicating that STAR/Chrysler may need to become involved. Rather than simply refusing to deal with me or my vehicle, THEY EXPLAINED WHAT THEY WERE SEEING. They printed the information for my records. They discussed the situation with me. Most importantly, they STILL scheduled my Charger for an appointment so that my concerns could actually be evaluated. That is customer service. The contrast between the two dealerships could not have been clearer. Hertrich encountered a complicated situation and communicated with the customer. Carman Dodge's response was apparently to have its service manager refuse the vehicle after his own department had already scheduled the appointment. My expectations were not unreasonable. I wasn't demanding that Carman immediately repair everything for free. I wasn't demanding that they ignore Chrysler procedures. I simply expected an authorized Dodge dealership to professionally evaluate the situation, explain any restrictions or requirements, and tell me what the next steps were. If STAR or Chrysler needed to become involved, tell me that. If additional authorization was required, tell me that. If there was some legitimate reason Carman could not perform the work, explain it to me. But accepting my appointment, allowing me to leave, and then calling afterward to tell me that Jim Huey was refusing service without providing me a meaningful explanation is not how I believe a customer should be treated. After everything I have already experienced with this vehicle, this was the last thing I expected from an authorized Dodge dealership. I have documented what occurred and have informed the appropriate parties involved with my vehicle and its ongoing buyback process. Based strictly on my personal experience, I cannot recommend Carman Dodge's service department. The difference between how Carman handled the situation and how Hertrich Dodge handled the EXACT SAME VEHICLE on the EXACT SAME DAY speaks for itself. One dealership gave me a refusal. The other gave me an explanation, documentation, and an appointment. As a customer, I know which experience I consider professional. More

Very thorough to the point helpful no rush did what they said no surprise receptive said no surprise receptive More

Service Department Manager Joe Triboletti went above and beyond getting my Jeep on the road in record time. I won't go anywhere else. beyond getting my Jeep on the road in record time. I won't go anywhere else. More

I went to a Dodge dealership in NJ, and they quoted me an astronomical amount for work on my truck. Also said it wasn’t covered under warranty. I brought it to Carman Dodge. They diagnosed this issue, det astronomical amount for work on my truck. Also said it wasn’t covered under warranty. I brought it to Carman Dodge. They diagnosed this issue, determined that there wasn’t a need to spend the astronomical amount, and didn’t charge me a dime! Guess who is changing dealerships for service going forward. More

I had an excellent customer experience when I went to Carman Chrysler Jeep Dodge to lease a vehicle. Carman Chrysler Jeep Dodge to lease a vehicle. More

Exceptional Service from Start to Finish at Carman Dodge! I recently purchased my 2026 Dodge Charger R/T from Carman Dodge, and I couldn’t be happier with the entire experience! From the moment I walked i I recently purchased my 2026 Dodge Charger R/T from Carman Dodge, and I couldn’t be happier with the entire experience! From the moment I walked in, Nick, my salesman, went above and beyond to make sure I was comfortable and well-informed. He took the time to walk me through every cool feature my new ride has to offer — his enthusiasm and knowledge made the process fun and exciting! Dave, the dealership manager, ensured everything ran smoothly and that I was getting the best possible deal. His professionalism and attention to detail truly stood out. When it came time to finalize everything, John in finance made the paperwork a breeze. He explained all my options clearly and made the process quick and stress-free. The whole Carman Dodge team worked together seamlessly, and I drove away in my new Charger with a huge smile. If you’re looking for a dealership that truly values its customers, Carman Dodge is the place to go. Highly recommend! More

Just bought a new car a few weeks ago and Nick was very helpful with the process. Great guy to deal with! Would definitely recommend Nick! helpful with the process. Great guy to deal with! Would definitely recommend Nick! More