Carman Chrysler Jeep Dodge

Joe Cardona the Manager, assigned Frank Azan to me as my sales rep. Frank was just fantastic! He was patient, enthusiastic and easy to work with. He was not pushy or overbearing. I traded in two vehicle sales rep. Frank was just fantastic! He was patient, enthusiastic and easy to work with. He was not pushy or overbearing. I traded in two vehicles for a new 2012 Town and Country. Joe gave me a very fair trade in value for my two vehicles. Frank showed me every inch of my new minivan. He even set up my Sirius radio presets and synced my cell phone to the vehicle's Bluetooth. He was very knowledgable about the vehicle and didn't miss a thing! I have purchased over 18 vehicles in my 30 some years of driving and I have had no better service than on this day! I knew it would be a long day, but Frank and the rest of the staff did not waste my valuable time. I couldn't be happier! I have never tipped a sales rep before, but I did today. Well done Frank! More

After researching the fair market trade-in value of my vehicle and looking at the inventories of the few Jeep dealers in my area, I decided to visit Carman. I had obtained an "internet price" for a Wrangl vehicle and looking at the inventories of the few Jeep dealers in my area, I decided to visit Carman. I had obtained an "internet price" for a Wrangler that I thought was reasonable (although the "internet" salesman contacted me daily--I joked that I had a stalker). On the day of my visit the salesman initially offered almost $3000 less than the Kelly Blue Book trade-in value for my vehicle, explaining that they could only offer "auction value" for it. The 7 year old Jeep Liberty had only ~43K miles, new tires, brakes, a clean engine and interior and was in resale condition. That exact same morning I received an email titled "We want your trade here at Carman Chrysler Jeep Dodge" from the dealership saying, "I wanted to let all my customers know right away that we are currently offering even higher dollar amounts for trade-ins to help fill our depleting used car inventory." An apparent contradiction. When I mentioned this, the salesman essentially blew off the contents of the email. After going back and forth for some time, including dealing with a condescending "manager" named Bob who kept harping on the difficulty of his problem selling my 6 speed manual (while trying to sell me a Wrangler with a 6 speed manual!), we stated the trade in value that we would accept which was about $750 below the KBB value. The salesman and his "manager" would not accept this and we left. Within a couple of days the salesman called me to entice me to make the sale. When I called back, he appeared to pretend to be talking to his "manager" and was still low-balling on the trade in. When I declined, all of a sudden, he said he could probably talk his manager into accepting the price we indicated we would accept on the day of our initial visit. Had they accepted it then, my experience wouldn't have been nearly as negative, but it got worse. On the day we were to return to make the sale, I indicated to the salesman via email that I needed a front license plate holder for the DE surf fishing tag (my trade in had the front license plate holder). His emailed response was "no problem". When we came back to the dealership to complete the sale, the salesman seemed entirely disinterested and just dropped paperwork on the desk with the briefest of comments and walked away. The finance manager, John Mayberry, was personable and the only bright spot in the experience. He was a delight to deal with and the only person at the dealership who seemed interested in a positive customer experience. In the final walk-through, the salesman glossed over the checkpoints and didn't even know basic information about the vehicle he was selling (such as where the jack was located-my wife had to tell him!). I noticed at that point that there was no front license plate holder. When I asked him about it (after receiving assurance that it was "no problem"), he told me to screw it into the front bumper or I would need to order the part from them. Bear in mind that my trade in already had the mount. I wish I had kept it at this point even if it didn't fit. After the horrible experience thus far, I just wanted to leave and didn't press the issue. That evening I received an email from the manager, Joe Triboletti at the dealership with the subject line, "How was your experience with Carman Chrysler Jeep Dodge?". I related that it was not positive and explained the front license plate situation as an example. The response from Joe Triboletti two days later was another generic email with the subject line, "Thanks again from Carman Chrysler Jeep Dodge" extolling their "highest level of customer service from the moment you arrive at our doorstep" without addressing my concerns in any way. One week after purchasing my Wrangler, I received a survey regarding my "recent service experience" with Carman for the vehicle I traded in! Apparently they performed some sort of service on the vehicle I traded in and reported it as if I was the owner. Needless to say, I rated them low. Only after completing this external survey with a negative rating did Joe Triboletti decide to contact me requesting "a time sit down and discuss your concerns about our dealership." At that point I had had enough of them. I advised him that it was past time for this and I just wanted my tag and registration. When I went in to pick up my tag, he had the nerve to say "I'm the guy who you wouldn't respond to emails from". Since it didn't seem to be a concern of his prior to my negative survey response, I just requested my tag & registration. In sum, I would definitely NOT recommend this dealership unless there were no other options. The dealership that I purchased my Liberty from was good enough for me to recommend, which resulted in another sale for them. Carman will not get that benefit from me. More

From the first time I entered the showroom floor to the moment when I was given the keys, I was treated with the highest level of respect and courtey. My salesman, Sebastian, was very knowledgeable about moment when I was given the keys, I was treated with the highest level of respect and courtey. My salesman, Sebastian, was very knowledgeable about the vehicles that I was curious about and also suggested others that may be a good fit for my needs. I am very satisfied and pleased with the entire experience that I had with Carman and am looking forward to more in the future. More

I would recommend this dealership to anyone who finds car buying stressful.We hate buying cars! This was the easist car we ever bought. Frank, was fantastic. He was patient as we made our decision and the buying stressful.We hate buying cars! This was the easist car we ever bought. Frank, was fantastic. He was patient as we made our decision and there was absoutely no pressure during the whole process. Frank was very efficient, friendly, and I especially liked his calm demeaner as a saleman. We love our new Jeep Cheroke..it's our 5th one and it won't be our last. Thank you to everyone at the dealership for a job well done. I hope your boss/owner appreciates your dedication to your job!! More

I would greatly reccoment this Dealer to anyone. I already have recommended Carman Dodge and Dave Stellar to all of my friends. All of the staff at Carman Dodge were completely helpful and friendly an already have recommended Carman Dodge and Dave Stellar to all of my friends. All of the staff at Carman Dodge were completely helpful and friendly and i couldnt have asked for a better experience. In fact one of my best friends turned from a strictly Chevy man into a Dodge man as long as he works with the staff at Carman Dodge. Over all i loved my experience and would reccomend this Dealership and Dave Steller to anyone looking to buy a vehicle. More

Frank and Joe were very accommodating. We had certain features/options/colors in mind and Frank searched and called many dealerships to find us what we wanted. They were very courteous, friendly and stra features/options/colors in mind and Frank searched and called many dealerships to find us what we wanted. They were very courteous, friendly and straight forward, and not the typical pushy salesman I've experienced at other dealerships. I will definitely be a repeat customer and would encourage anyone looking for a good car-buying experience to go to Carman Chrysler Jeep Dodge and ask for Frank! More

I've worked with Joel since December of 2011 and he has been extremely patient with me as I've been trying to decide exactly what I want. Most dealerships would've stopped reaching out to me, but not Joel. been extremely patient with me as I've been trying to decide exactly what I want. Most dealerships would've stopped reaching out to me, but not Joel. He faithfully checked in on me to see if he could help with anything. When I finally made my decision on a Jeep Grand Cherokee, I checked around for the best price, and it was at Carman. Joel and team diligently worked to get me every possible discount, so that I could stay within in my budget. Overall, it was a great experience working with Joel and the Carman team. I would certainly utilize them for future purchases and highly recommend them to anyone looking for a new or used vehicle. More

I would just like to say THANK YOU to all of the hard working people at carman dodge who truly made my car buying experience wonderful! I worked with Joel Cardona to purchase my 2012 Jeep Grand Cherokee. working people at carman dodge who truly made my car buying experience wonderful! I worked with Joel Cardona to purchase my 2012 Jeep Grand Cherokee. He was very knowledgeable about the products, different models, and answered all of my questions thoroughly. Manager, Joe Triboletti was so helpful in getting the exact car I wanted. He was able to explain all of my concerns and answer all of my questions. John Mayberry in finance also was a huge help and very nice to work with! I would HIGHLY recommend my family and friends to visit this dealership when looking to purchase a new vehicle! Thanks again! More

My experience with Carman CJD was outstanding but my experience with Frank Azan was AWESOME !!1 We purchased a 2012 Jeep Wrangler and the service from begging to end was beyond exceptional. It was a no experience with Frank Azan was AWESOME !!1 We purchased a 2012 Jeep Wrangler and the service from begging to end was beyond exceptional. It was a no pressure purchase and Frank was not only knowledgable about the product but he made sure that we clearly understood all options that were available. he was available at all times and for us that was over a 5 week period because we ordered our vehicle. Most importantly throughout the process he made sure that my wife was comfortable with everything. On the day of pickup he went overboard to ensure that when we left the car lot all questions were covered and that we were happy. Finally, buying a new car is not always a pleasant experience but Frank made sure that it was and that is greatly appreciated. I would recommend any that is looking to buy a car at CArman to make sure that they ask for Frank. You will not be disappointed if you do !!!!!! More

Just purchased a 2012 Jeep Compass. It was hassle free. We did a lot of research prior to the sale and know that we got a great deal without any haggling. They also have a huge inventory to select from. A We did a lot of research prior to the sale and know that we got a great deal without any haggling. They also have a huge inventory to select from. All of the staff was a pleasure to deal with (Joe Triboletti, John Mayberry, Sebastian Bentancurt-Barnes, and Brett Pfiel More