Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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About 6 weeks ago I had a random beep in my Jeep. I stopped in for service at 3:30pm and the service department was closed. I had checked the internet first for the operation hours, but it said nothin stopped in for service at 3:30pm and the service department was closed. I had checked the internet first for the operation hours, but it said nothing about closing early. There wasn't even a sign posted on the doors--they were just locked. So I called the next day to make an appointment and was told I couldn't come after work or on a Saturday because the guy that knew how to use the computer doesn't work then. Really? There's one computer literate person who works there? So I took time off of work and was told they didn't know why my car was beeping. No recommendations, no remedies, they just didn't know why it was beeping. I was telling a friend the following weekend about the random beep and it took him 3 minutes to look at the car (without a computer) and determine a rear blinker light was out. Today I returned for service becuase both my rear tail lights were burned out. Service guy (Mark) asked with what I needed assistance and I said I needed my tail lights replaced. He then asked why? Why?! I stated because they are out. He then asked again--why do you need your tail lights replaced? Because they don't match my outfit. Really? Because they are burned out. He then looked up my vehicle and asked me to take a seat while they determined what was wrong with my vehicle. I told you, the tail lights needed to be replaced. If I was a man, would you have questioned my statement? Not to my surprise, he later returned and explained my tail lights were out and needed to be replaced. Your service people were not able to figure out a tail light was out 6 weeks ago and now you're questioning me? I will not be servicing my vehicle or purchasing a vehicle from any Carman dealership. Ever. More
We bougmate professionalht a 2005 Dodge Dakota in 2010.While the price was fair and the salesman was not as accomadating as I had hoped. We did find an employee in the service department that was exc 2010.While the price was fair and the salesman was not as accomadating as I had hoped. We did find an employee in the service department that was exceptional when our Dakota broke down at Governors Plaza on Rt.40 in Bear. The service rep,Pat Rauso,did everything possible to get our vehicle back to Carman and kept us posted as to what was going on with our truck.He handled the service personally,which impressed me to no end and he was the consumate professional throughout. During the next few times we dealt with Carman,Pat was the one we requested for our vehicle and have recommended Pat to friends. Come the third week of Februrary we will be having other work done,not only to our Dakota but as well as a Scion that we were having serviced by another mechanic. We look forward to dealing with Carman and having Pat Rauso handling the service to both vehicles. Thank you for allowing space for this as Pat and crew certainly deserve this. Thanks Again,Dakota Owner, Timothy S. Patterson, Middletown, DE. 19709 More
We have purchased two vehicles from Carmen in less than a year and if we thought the first experience was good, it was nothing compared to the wonderful visit the second time. We walked in, told them what we year and if we thought the first experience was good, it was nothing compared to the wonderful visit the second time. We walked in, told them what we wanted, and where we wanted our payment to be. Joel found the car, and got working on the paperwork quickly. In the end, we got the car we desired, the deal we demanded, and were able to have lunch admiring our new car in the parking lot. We love these guys and would recommend them to anyone. More
The staff at Carman were professional yet at no time made me feel uncomfortable. Frank Azzan worked with my husband and myself to get the best possible deal. I feel that he was an exceptional sales represe me feel uncomfortable. Frank Azzan worked with my husband and myself to get the best possible deal. I feel that he was an exceptional sales representative! I know I will recommend Carmen to my family and friends! More
I recently purchased my second vehicle from Dave Stellar. Dave was always honest and upfront and he always knew what I was looking for in a vehicle even when I wasn't sure. He also worked very hard to get Dave was always honest and upfront and he always knew what I was looking for in a vehicle even when I wasn't sure. He also worked very hard to get me the best price possible and any issues that may have arised he made sure that it was taken care of promptly. I would highly recommend anyone to see Dave for their next new or used vehicle. More
This is the second time we have purchased a new vehicle from Carman. Both times we received nothing less than exceptional customer service. Joel Cardona was a pleasure to work with. Along with Joe, they we from Carman. Both times we received nothing less than exceptional customer service. Joel Cardona was a pleasure to work with. Along with Joe, they were able to meet our financial needs and we got the car we wanted. Would recommend their auto group to anyone. Thanks Joel and Joe. More
I recently purchased a new chyrsler 300. Bernard was very professional and easy to deal with not trying to pressure me into just a sale. Bernard knowlegde also help me selected a vehicle with more bells and professional and easy to deal with not trying to pressure me into just a sale. Bernard knowlegde also help me selected a vehicle with more bells and whistle. For very nice price by taking his time to compare the many different options that each class offered. After walking the lot few time times telling him what I want like to have in car for very nice price.He says I have the perfect car for you. As we approach the car I knew that was the car I was going to purchase. I ask Bernard why didn't you show me this car first. His response I wanted you to see all the cars on lot with the options you wanted. Here's a car that have even better options at great price. We could saved a lot time that day looking for a car.Bernards wanted to make sure you purchase a car thats gonna make you smile when driving off that dealer lot. Like the BIG SMILE he greeted me with when he introduced himself.I would recommend this dealership and great salesman Bernard to anyone looking to purchase a car. More
Thank you Mr. Goeb and Mr. Mayberry for your assistance in helping me find the perfect vehicle to meet my needs and finding me the lowest interest rate. Looking forward to coming up to pick up the title an in helping me find the perfect vehicle to meet my needs and finding me the lowest interest rate. Looking forward to coming up to pick up the title and permanent license plate soon. Give me a call when they are ready. More