Carman Chrysler Jeep Dodge

I Finally Got My Jeep I had a great experience at Carman NC, DE. I Finally got my Jeep. I had been riding a 2006 Dodge caravan since 2005. I wanted a Jeep when I bought the I had a great experience at Carman NC, DE. I Finally got my Jeep. I had been riding a 2006 Dodge caravan since 2005. I wanted a Jeep when I bought the van but I like to travel and I needed the room. I also bought my van at Carman. It was a long exhausting ordeal, 4 hrs. The thing that got me was when I went in on a Sunday I wasn't sure of what model I wanted but knew I wanted a Jeep. I wasn't ready to buy that day. I had always wanted a Grand Cherokee but as the years went by I felt I didn't really need it. I went around the lot a couple of times trying to decide. I saw the Cherokee and Mr. Brown. He was nice. He ask what I wanted and went straight to work giving me just that. He presented both vehicles. He did the comparison base on what they offer and what I wanted and needed. Nice. That was a first. A car salesman that not only sold the car but made me feel satisfied with what I bought. My Jeep. It only took an hour and a half too. Awesome.....Thanks Anthony More

THANK YOU! I had the pleasure of working with Brandon Heffner at Carman. I went in with a limited budget looking to either lease or purchase a pre owned jeep. Af I had the pleasure of working with Brandon Heffner at Carman. I went in with a limited budget looking to either lease or purchase a pre owned jeep. After looking for a while the guys of Carman were able to give me an amazing deal on a brand new 2014 Jeep Patriot. Even with an old trade in they made the payments work out in my favor and become very affordable. This is the second vehicle my family has purchased here and it will not be the last. Thank you again, I love my new wheels! More

Absolutely Amazing! Dave is a one of a kind sales man!!! Growing up in the car buisness, I've witnessed some of the "tricks" used to help customers "save" money. I can ho Dave is a one of a kind sales man!!! Growing up in the car buisness, I've witnessed some of the "tricks" used to help customers "save" money. I can honestly say that Dave understands the true meaning of customer service. I never once felt like I was being taken advantage of. He is funny, quick, and just makes the overall buying expierence very enjoyable. This is the first time I was able to trade in a vehicle, get what I wanted, and actually lower my payment buy $200! I would definitely recommend that anyone looking to buy, ask to speak with Dave! I promise it will be worth it! More

TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPT!!! Review of Carman Chrysler Deep Dodge • Sales Department; 10 • Service department; ZERO I will begin my review by giving the Sales Department at Carm Review of Carman Chrysler Deep Dodge • Sales Department; 10 • Service department; ZERO I will begin my review by giving the Sales Department at Carman Chrysler Jeep Dodge a 10. They were very helpful and did everything they could to get me into my beautiful car which I am extremely thankful for; however, the awful treatment I’ve consistently received from the service department has more than tarnished this dealership’s image overall and has caused them to lose my future business and those of my family and friends. STAY AWAY FROM THIS DEALER FOR SERVICE!!! This place is an absolute JOKE when it comes to service. • Their “service” associates are rude and the service department does not take appointments. I had to take my car in for service and asked if I could make an appointment because I had a newborn and needed to ensure I had my car at a certain time during the day to pick him up. I was told in a very rude tone “Sorry. We don’t take appointments”. Astonished at this I reached out to the manager and – surprise – an appointment was made. So my first experience starts off with a hassle?! Who needs that? • Shoddy service at best. My next awful experience was when I had to take my car back in for an issue with the door as well as to get the battery replaced in my key fob. When I arrived to pick my car up, Tony (who I witnessed being rude to another customer) told me “the key fob is fine, it doesn’t need a battery because they checked”. Low and behold, I went out to my car and guess what?!? The car dashboard says plain as day “key battery needed”. So, I went back in to tell Tony what the dashboard said and yep, you guessed it, the battery DID need to be replaced. So either no one checked it as I was told, or someone in the service department can’t read. • The customer is continually and consistently inconvenienced. My most recent experience has been the worst by far. My car had to go back in for service for a squeaky seat. One would think this would be a relatively easy fix right? Wrong! My husband dropped the car off for me and asked the service department to please call him with what they think the issue is and how long they’ll need the car to fix it. The first words out of their mouth? “We’ll take a look at it but we don’t think there’s anything we can do for the seat” WHAT?! Tell me it’s going to take a month to fix it, tell me you’re going to have to dismantle the entire car, tell me the squeak was caused by aliens but don’t tell me “There’s NOTHING you can do” - - there’s ALWAYS something that every company can do for their customer to fix a problem. Not surprisingly the service department never calls us; my husband had to call them. They tell him the car is done and ready for pick up. He gets there and they say the all-infuriating words “there was nothing we could do”. What does “done” mean then?!? Since this was completely unacceptable I emailed the manager. He tells us to bring it BACK in and they will look at it. So we take the car back, the manager looks at it and says a part needs to be ordered and they’ll call us when it’s in. A week later still no call so my husband HAS to call them of course; my husband takes the car BACK in, asks if it can please be ready by a specific time and asks to please be called with an update. Guess what – no call. He had to call them. They say “it’s ready” - - he goes to pick it up and they say “sorry, nothing was done because only a portion of the parts that are needed came in”. WHAT?! He was then given an appointment card (with no appointment on it) and told he’d receive a call when ALL of the parts came in. SHOCKER – we never received a call! We had to call them yet AGAIN! And to top it all off with the dropping off and picking up, you can’t do a late night drop off for the next day because they close the lot after hours and you can’t drop off early because they don’t open until 8am! To say my experiences with the Carman Chrysler Jeep Dodge service department have been nothing short of completely frustrating is being nice. It never ceases to amaze me when a company – especially an auto dealership in our country’s struggling economy – treats their customers and RETURN customers at that – with such disrespect and then thinks it will not hurt their business in the long run. To have to go back and forth THREE times over TWO months to get a simple seat issue taken care of is completely unacceptable. They were given more than enough opportunities to “get it right” and failed miserably each time. I am so glad to be done with them and will be taking all future business elsewhere. Hopefully this review will help save another would-be customer from experiencing the same treatment I did. Sincerely, Katie Evans PS - - I will be posting this review to social media as well. More

Excellent Experience!! We just purchased a new Dodge Ram and absolutely love it! Joe and Dave were so wonderful to work with. They listened to our concerns, answered all o We just purchased a new Dodge Ram and absolutely love it! Joe and Dave were so wonderful to work with. They listened to our concerns, answered all our questions and made the experience one of the easiest we've ever had. They took the time to get to know us and always greet us with a smile when we walk into the dealership. We will definitely refer our friends and family and will return to work with them in the future. Thank you!! More

Great dealership with great customer service!! I worked with Dave Steller and his manager Joe Triboletti!! They both were very fun and professional. I was able to tell them what i was looking for a I worked with Dave Steller and his manager Joe Triboletti!! They both were very fun and professional. I was able to tell them what i was looking for and how much I was able to afford and they were able to work with me and get me a great vehicle for a great price. This is my first brand new car and I am so glad that I got to work with such a great group of guys to help me through the process!! I would and will recommend them to people looking for great customer service and to people who are willing to take the time to work with you. More

Happy customer This was the best experience purchasing a car I have ever had. The sales people are extremely friendly and helpful. Highly recommend this dealership. This was the best experience purchasing a car I have ever had. The sales people are extremely friendly and helpful. Highly recommend this dealership. Will send friends and family More

Fabulous Service Made it easy and fun to purchase my car! They helped me get great financing and feel comfortable with the purchase. I hadn't purchased a car in 10 Made it easy and fun to purchase my car! They helped me get great financing and feel comfortable with the purchase. I hadn't purchased a car in 10 years and wasn't sure exactly what I wanted or what I could afford. Shayne was incredibly helpful and took the time to discuss my options. Tom was invaluable in answering finance questions -- and found me more 'money' related to a credit on my previous car (which was totaled). I had no idea about the credit! Would definitely recommend Carman Fiat without reservation. More

Great Experience Had an awesome experience at Carman Ram! My car salesman, Dave Stellar, was very informative, knowledgeable about the vehicle, and upfront with all in Had an awesome experience at Carman Ram! My car salesman, Dave Stellar, was very informative, knowledgeable about the vehicle, and upfront with all information when doing business. I highly recommend him and this dealership. He kept me informed the entire time while my vehicle was being built and made the purchasing process quick and painless when I took delivery. Thanks again Dave! More

Extremely friendly staff, willing to answer any questions. Gave my wife an espresso. During tst drive we put the top down on a 60 degree day, and the dealer (Jay) didn't complain once, he must ha questions. Gave my wife an espresso. During tst drive we put the top down on a 60 degree day, and the dealer (Jay) didn't complain once, he must have been cold, but maintained a happy attitude. More