Carman Chrysler Jeep Dodge

Great...until we bought Our initial experience with Carman was positive. Brandon was a very attentive and persistent salesman who took us on an excellent test drive and answe Our initial experience with Carman was positive. Brandon was a very attentive and persistent salesman who took us on an excellent test drive and answered most of our questions. Once we finally committed to ordering a new Jeep, the customer service was terrible. They called us in multiple times to sign paper work and go over terms and conditions, but did not know any details about where the vehicle was or when it would be shipped to the dealership. We were rudely ushered out after having been called in under the guise that the vehicle was there, but it never showed up and when it was "quitting time" for Brandon he left. After speaking with Jeep's Corporate Office we were able to get more information and clarity about when our vehicle would be shipped, but the dealership was clueless the entire time. We ended up telling them information about our vehicle because they did not know and were not helpful. While the sales part of the process was great, we would never recommend anyone buy a vehicle from Carman Auto Group because once they had our deposit, they stopped caring about us and stopped providing customer service. We even got a call from a sales manager after we'd had our new vehicle for a few days saying if we were so unhappy with their service that they would rather we give it back and take our business elsewhere. Of course they knew, when they said that, that we would have to wait for the 2015 model year Jeeps to come out which would be 3-6 months. More

Robin & Reginald On June 10, 2014, I purchased a Mitsubishi Montero Sport XLS. I had the most wonderful experience looking for a car or truck. Both Shayn and Tom wer On June 10, 2014, I purchased a Mitsubishi Montero Sport XLS. I had the most wonderful experience looking for a car or truck. Both Shayn and Tom were very informative, and answered all of my questions. I would definitely go back to Carman Fiat in the future, and would recommend any friends or relatives to visit Carman Fiat. I love my new truck!! Thanks again Shayn and Tom! More

New Jeep Cherokee Trailhawk Just wanted to post a few words about our experience at Carman Chrysler Jeep in New Castle, Delaware. After looking at new vehicles at several dealer Just wanted to post a few words about our experience at Carman Chrysler Jeep in New Castle, Delaware. After looking at new vehicles at several dealerships we decided to purchase our new Jeep Cherokee Trailhawk from Brandon Heffner at Carman. He listened to what we were looking for and was able to follow up with us when the perfect vehicle showed up on his lot. Brandon took us for a few test drives and was very knowledgeable about each of the vehicles he showed us. He was up front and honest about pricing and I never got the feeling he was trying to pull a fast one on me or lie about something he didn't know. (This was my experience with some other dealerships!) Overall, I'd highly recommend buying your next vehicle from Carman in New Castle and ask for Brandon! Jason and Holly P. More

Perfect customer service! Dave Stellar, Bob Weiss and the crew at Carman Dodge answered all my questions and concerns. I purchased a new Chrysler, a leftover model that they r Dave Stellar, Bob Weiss and the crew at Carman Dodge answered all my questions and concerns. I purchased a new Chrysler, a leftover model that they recommended at a great price! My experience with this dealership was not pushy and I would recommend them! More

Dealership Experience Wanted new Fiat 500 . Called Carman, negotiated deal over phone and Jay was willing to drive car to me in Philadelphia from Delaware when I needed Wanted new Fiat 500 . Called Carman, negotiated deal over phone and Jay was willing to drive car to me in Philadelphia from Delaware when I needed it. You can't get better service than that. Would recommend Jay and Carman Fiat to anyone wanting this great car. The car rides like a BMW ( I know , I've had one in the past) and is very well made, especially considering the very reasonable price. I believe the Fiat 500 is the best small car value on the market today. Terrific styling and performance. ------Dr. Lance Robinson More

Lisa Wronowicz Adams Purchasing my new dodge avenger was an awesome experience here. I was treated with respect n given all information needed and any questions I had were Purchasing my new dodge avenger was an awesome experience here. I was treated with respect n given all information needed and any questions I had were answered thoroughly. I would definitely come back again and will definitely refer any friends. Thanks for a great relaxing experience !!!!!!! Thanks Joe Triboletti n Al Grandell !!!! ;) More

Always excellent care from Dave Stellar! We have purchased many vehicles from Dave Stellar over the years. We trust his vast experience and hands on knowledge to get us the best vehicle for We have purchased many vehicles from Dave Stellar over the years. We trust his vast experience and hands on knowledge to get us the best vehicle for our needs. Ram trucks are the only truck of choice at our farm and Dave knows just what farmers need! If he doesn't know the answer he will get it from the manufacturer as soon as possible. I just still can't believe we came home with a new color.....Thank you Dave for such a great experience from the original sit down and going thru the order process to the updates on the truck build and to the excellent delivery process. You really have me thinking of switching my BMW loyalty to the new jeep that is diesel...love the chocolate color. More

Great Service I just purchased a Grand Cherokee from Carman Dodge and Justin Goetz was my salesman. I was very nervous about purchasing a new car and took my time I just purchased a Grand Cherokee from Carman Dodge and Justin Goetz was my salesman. I was very nervous about purchasing a new car and took my time making my decision. Justin was very patient and kept in constant contact which in turn kept me interested in staying with Carman Dodge. Thank you, Justin! I love my new Grand Cherokee. More

New car Just bought a new van from carman and my salesman Brandan was great. He was very helpful. I told him what I wanted in the van and he found exactly wha Just bought a new van from carman and my salesman Brandan was great. He was very helpful. I told him what I wanted in the van and he found exactly what I wanted. Everybody there was very friendly and helpful.. Just a nice experience. More

Wonderful buying experience!!! I came to the dealership knowing I wanted a Journey. Bennett and General Manager Joe worked diligently to find a color and equipment package I was hap I came to the dealership knowing I wanted a Journey. Bennett and General Manager Joe worked diligently to find a color and equipment package I was happy with at a price I could afford. And it wasn't easy for them because I am picky, but their service and commitment was above and beyond. I would highly recommend them to others and will definitely return for my next car. More