
Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,069 reviews
Joe and his team have always given me the outstanding level of customer service anyone could’ve ever asked for. I will not go to any other dealers when purchasing a vehicle of servicing any of my dodge’s level of customer service anyone could’ve ever asked for. I will not go to any other dealers when purchasing a vehicle of servicing any of my dodge’s. Highly recommend for anyone looking for working with a dealership willing to listen to what you want and can afford! More
Was in and out, quick and easy. Had multiple hands working to get me the best possible vehicle for my wants as well as my budget. Highly recommended working to get me the best possible vehicle for my wants as well as my budget. Highly recommended More
Great experienced. Kevin went above and beyond. Clear honest answers to questions and a sincere desire to help. I did not make the process easy but Kevin got it done with ease. honest answers to questions and a sincere desire to help. I did not make the process easy but Kevin got it done with ease. More
My experience at Carman was fantastic. Nico got me into exactly what I was looking for and the way I was treated was top notch. Give them a call and you won’t be disappointed. exactly what I was looking for and the way I was treated was top notch. Give them a call and you won’t be disappointed. More
I recently traded in my 2013 Dodge Citadel for a certified 2018 Dodge Durango Citadel from Carman Dodge. In my first 30 days I have now taken my certified truck back to the Carman Dodge service depa certified 2018 Dodge Durango Citadel from Carman Dodge. In my first 30 days I have now taken my certified truck back to the Carman Dodge service department three times and once to Firestone for service. Starting with the 2nd day after buying the truck. Then 9 days after that, (as the service department didn’t give me an expedited appointment), this was after telling them I just bought the vehicle two days prior. Great customer service. The problem, severe front-end vibration over 55 mph, significant left steering wheel pull. So what happened? Carmen Dodge service department balanced the wheels and performed a wheel alignment. The severe vibration was gone, the left wheel pull was still there, still significant. I didn’t go a mile before turning around and bringing the vehicle back to the service department – 5 minutes. And once again more fast talking from the front-end sales manager and the service manager – bring the vehicle back and they would check it out again. Another 7 day wait. In the meantime, Based off my conversation with the service manager, I lost trust in Carman Dodge Service team. So, I took the truck to Firestone. The alignment was off, I paid for a lifetime alignment and a complete 50-point vehicle inspection. Oh from the inspection I learned I am going need tires before the winter. So what happened when I took the truck back to Carman Dodge for the 5th time. I dropped it off at 10am and was called to pick it up at 3:30pm. I was told they did an alignment and 20 a point check. That was a huh moment and a why moment. One Carman Dodge did this on a certified vehicle I bought from them 30 days before. I never told them I paid for alignment, and had the paperwork to show what was done, including the 50-point vehicle check. Needlessly to say, the truck still pulls and is a difficult to drive. Bottom line is Carman Dodge service did nothing to fix the problem. Carman Dodge never took my comments about the steering and the pulling seriously. Never checked the steering or the left axle where the pull was coming from. They never test drove the vehicle to confirm my customer complaint or to see if whatever they did fixed the problem. They performed three alignments, balanced the tires, and performed a vehicle inspection. As a long-time service advisor my question is why? The question now is what I am going to do next. Carman Dodge has shown they can’t be trusted and their claims regarding certified vehicles and standing behind what they sale is just advertisement b.s.. Will Carman Dodge give me an equal replacement? Who knows. I know I am not going back to that service department again. More
My salesman Matt Southers was and still is amazing 4 months later. He definitely goes the extra mile. I would absolutely recommend him and come to him for another vehicle! months later. He definitely goes the extra mile. I would absolutely recommend him and come to him for another vehicle! More
Mark Webb took excellent care of me and my Jeep! The whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark went over everything that needed to be done, and made recommendations for what would need to be done in the future to make sure it keeps running great! It was even cleaner than it was when I dropped it off. As a retired Automotive Service Director, I know who does an awesome job and who doesn’t, and these guys and Mark are definitely awesome! More
Anthony Brown was a pleasure to deal with and I am extremely pleased with my gladiator!!! Highly recommend working with Anthony!! Thank you so much!! extremely pleased with my gladiator!!! Highly recommend working with Anthony!! Thank you so much!! More
This was our first time leasing a car they were very patient and helpful walking us through the process. We are ver satisfied with our car. Thank You. The Conkey's patient and helpful walking us through the process. We are ver satisfied with our car. Thank You. The Conkey's More
I was referred to this dealership by a close friend it was by far the easiest experience I have had purchasing a vehicle. I would recommend dealing with Brandon and Joe they made the experience easy. was by far the easiest experience I have had purchasing a vehicle. I would recommend dealing with Brandon and Joe they made the experience easy. More