Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Best Vehicle Purchase Ever!! I purchased a new Ram 3500 Crew Cab from Dave Steller today. Hands down the smoothest vehicle purchase I have ever had, and I have worked at another c I purchased a new Ram 3500 Crew Cab from Dave Steller today. Hands down the smoothest vehicle purchase I have ever had, and I have worked at another car dealership for 15 years! Dave knows his stuff when it comes to trucks. He is a no nonsense, straight shooter, with the clients best interest in mind. Both he, and Bob Weiss, were very helpful and got me in and out quickly, and pain free. It is great to not have to spend an entire day in the dealership with a salesman running back and forth to the manager over and over again. They were fair in valuing my trade, and discounting their vehicle. John Mayberry was great to deal with in finance as well. Everyone was great to my nine year old daughter, who got a candy bar out of the deal from Bob! I would recommend this team to anyone looking for an easy, no nonsense, transaction that will have you driving off happy. More
Fantastic and easy. They were very attentive to our needs. Made the whole process painless and fast. They had amazing customer service. They did everything they said a They were very attentive to our needs. Made the whole process painless and fast. They had amazing customer service. They did everything they said and some. More
Customer Service Winning! This was my second time purchasing a truck from this dealership and Joel Cardona was my salesperson on both occasions! He provided excellent customer This was my second time purchasing a truck from this dealership and Joel Cardona was my salesperson on both occasions! He provided excellent customer service (both times) and remembered my preferences when looking for my new Jeep; very attentive and offered suggestions and other options as I considered my purchase. What I appreciated was that his customer service extended beyond the "regular business hours" as he stayed in communication with me with follow ups but was never "pushy or bothersome". Happy to say I am very pleased with my new 2015 Jeep Grand Cherokee and a huge thank you to Joel for his exemplary customer service! More
Perfect attention to my needs One thing I cannot stand is pushy sales people, or worse, not being able to find one when you finally do want to talk to someone. Jeremy Myers greeted One thing I cannot stand is pushy sales people, or worse, not being able to find one when you finally do want to talk to someone. Jeremy Myers greeted in the lot and helped us walk through the entire Fiat line-up (first time at a Fiat dealer). Never pushy, he always listened to our questions completely and then gave us precisely the information we were looking for. We are now very close to buying our next car and even though we did not even consider a Fiat in our short list, it is now at the top of the list. Not only was the 500x pretty amazing, but it was really our experience with Jeremy that will have us back in the showroom this weekend to make our decision. Thanks again Jeremy, we'll see you on Saturday... More
Great experience , we were asked what we were looking for and shown numerous selections of the model were interested in. Mr. Brooks took the time to show us the diff , we were asked what we were looking for and shown numerous selections of the model were interested in. Mr. Brooks took the time to show us the different amenities of each vehicle. We test drove two of the available models. Mr. Brooks was knowledgeable on the electronics , which was of great importance to my family who view the van as a rolling entertainment center more than transportation. We were shown all the upgrades but never any pressure to purchase them. We were extremely pleased with the relaxed atmosphere and the friendly people at Carman. Will definitely recommend this dealership. More
Excellent Service All The Way Through The Process Tom and Jeremy were very helpful in our replacement of our previous Fiat with a new one. They listened very carefully to what our issue and concerns w Tom and Jeremy were very helpful in our replacement of our previous Fiat with a new one. They listened very carefully to what our issue and concerns were and directed us to the appropriate vehicle. When the time came for a decision, they allowed us to test drive the vehicle over the weekend which was extremely helpful to us making a final decision. Since we decided on a vehicle that they did not have in stock, Tom went out of his way to find us the exact vehicle that we wanted and to bring it in for us. We are extremely satisfied with the pricing of the new car, but it was the service that went above and beyond for us, from beginning to end. Thanks to Tom and Jeremy for making this purchase so easy for us. More
Salesman My husband and I had been looking for a truck probably for over a year. We were looking at Ford's, Chevy's as well as Dodge. Finally found one at thi My husband and I had been looking for a truck probably for over a year. We were looking at Ford's, Chevy's as well as Dodge. Finally found one at this dealership and went up and spoke with Michael Brooks. Mr. Brooks was by far the best salesman we have ever had. He truly was there for the customer, doing everything he could to make sure we obtained the best price and everything we wanted in a vehicle. Their office closed at 8:00 and they stayed until 9:30 and they sold the truck to us. We truly believe it would not have happened if it wasn't for Michael Brooks. It wasn't just about making the sale, but making sure we were happy with truck as well as providing us the incentives to keep us where we wanted to be. I will definitely recommend him to many other people (already have) and when I purchased my next Jeep, I will be calling him first. Carman has a gem in Mr. Brooks. More
Dream Car Good afternoon everyone, After my father and I have searched many dealerships, there was no other like Carman Chrysler Jeep & Dodge. When walking u Good afternoon everyone, After my father and I have searched many dealerships, there was no other like Carman Chrysler Jeep & Dodge. When walking up to the entrance, Paul immediately greeted us with a warm welcome and asked how he could assist us. After explaining our interests in purchasing a new vehicle, he took a large amount out of his time to help us with our every question. When looking for a new car, one wants to find the best price, so after receiving a bottom line number, my father and I made our way to the next stop. That did not last two long, neither did the one after that. We found ourselves running right back to Carman, not only because of the best deal, but for the overall customer service, honesty, patience, and integrity Paul displayed. Out of all the salesman we encountered during this adventure, Paul was top notch. He enabled me to be able to find and afford a vehicle that I have been wanting for a very long time. I am proud to say that I drove my 2016 4 door white Jeep Wrangler unlimited sport off the lot Monday night. Thank you Carman employees, and especially thanks to Paul for making this happen for me!!! :) - Kelley More
Very Kind People And Amazing Vehicles I went in during a shopping to browse for a new car. I specifically needed one with very good gas mileage. As I was looking around I met Josh and Tom I went in during a shopping to browse for a new car. I specifically needed one with very good gas mileage. As I was looking around I met Josh and Tom and they told me about the Fiat 500 which perfectly met all the requirements that I had. They told me about the gas mileage, deals currently going on, an estimated trade in value for the car I was driving, and answered every question I asked without making me feel pressured. I decided I hadn't shopped around enough (it was the first dealership I went to) and decided to leave and browse a couple more dealerships to see if I liked any other vehicle or dealership as much as I liked that one. Spoiler Alert: Nope. All the other dealerships had nothing I even remotely wanted (vehicle wise or attitude wise). So I went back to here. They were amazing. Helped me out with everything to figure out my financing, even staying late to help finish all the paperwork, despite it being two days before Christmas. They even gave me a IOU for a cleaning since the car cleaners had already closed and when I brought the car back over a week later they got it cleaned. It was a fantastic experience and is a fantastic car. Check this place out if you're looking for a great vehicle and even better people. More
Poor Customer Servicre Worst service department ever!! Stay away from this entire dealership!! They are the worse it's not worth complaing they don't do anything!! You don't Worst service department ever!! Stay away from this entire dealership!! They are the worse it's not worth complaing they don't do anything!! You don't even hear back from the general manager More