Carman Chrysler Jeep Dodge

Carman Chrysler Jeep Dodge responded

Greg, I'm sorry that you feel this way. But lets review the deal. You stop by late Monday night and look at Jeep and wont come in to showroom to discuss the Jeep. You stop back on Tuesday to drive the Jeep and leave right after, again wont come in the showroom to discuss Jeep. On Wednesday we get credit information to work on obtaining financing, we needed supplemental information for that. All 3 days the unit was available and showed to other customers. We sell the unit to another customer who was also looking at the Jeep. We call you to inform you that we did this and we then get a 1 star google review stating this : "They say customers first, but that is a lie, its money first. They have no ethics at all. Do not use them, do not trust them, you will be let down" We never fully went over price and payments with you. We also sold the Jeep for the advertised price, no difference. I'm sorry you missed this Jeep , maybe we will trade or get another Jeep in to discuss. Joe Triboletti Carman CJDR General Mgr

greg responded

Thank you for the rely, sorry but you have been misinformed, we never refused to go into the dealership, we were in there near closing time and the sales rep wanted to go home. We were also told that the paperwork can be done remote if we wanted to so there is no reason to go in. We were asked for and provided all paperwork, and we were told that you have a bank that will back the loan, all we have to do is come in and sign the paperwork. Hours away from the apt our rep calls and says they sold it to someone else. Never were we told about that possibility, and actually, we were told that it has been slow so there is no problem. When I talk to the sales manager about this issue he said well there was no deposit, funny thing is, they don't take deposits for used cars. how do I know this, I asked to make a deposit and the sales rep said.....we don't take deposits. So why is the sales manager saying we sold it to someone else because you didn't have a deposit when they don't even take deposits, because what they did was wrong and they know it. And yes, you treat your customers like crap they will provide bad reviews.

Carman Chrysler Jeep Dodge responded

Greg, We don’t take deposits while customers are thinking about buying a used car. When a customer works out a deal and agreed upon payment and price we will then take a deposit for a limited time period. Normally when all the numbers are agreed upon we then deliver the car, that’s why we don’t like deposits. Many times customers leave a deposit and then change their mind. I also talked to the salesperson and he stated you didn’t want to come in Monday and then Tuesday you had some where to be. Used cars are in high demand and when you wait this happens. The question is why didn’t you make the deal on Monday, Tuesday or Wednesday?? Everything could of been worked out, I sorry that your upset. In this kind of market I would suggest not waiting to make a decision if you like the car/truck. Jeep wranglers are one of the most used vehicles in demand. Joe Triboletti Carman CJDR General Mgr

greg responded

I understand when it is a hot market you need to jump on the the deals that help the dealership, customers be damned. Used to be, even at Carman, that if a deal was started, or in serious negotiations, that there would be communication to the customer of the possibility of another party being interested in the vehicle. We never got that opportunity, and sorry once you hear "We have a bank willing to work with us" and "Sounds good. I will just need his and we will be good to go." That was his pay stub and it was sent 20min later. Soon after that sales rep confirms that we will be there at 5pm to sigh and give the money.....that sounds like we are good to go.....but not at Carman, they can still sell it even after they setup an appointment to sign the paperwork. Shady shady shady..... Well let see how you try to deflect this. Please keep trying to make it the customers fault that your team does not communicate.