Carman Chrysler Jeep Dodge

Worst Service EVER! I don't know where to start honestly however I have a Dodge Avenger that has been to this service center two times in two weeks for transmission issue I don't know where to start honestly however I have a Dodge Avenger that has been to this service center two times in two weeks for transmission issues!! Tonight would have been the third time in over two weeks however I decided to go to a reputable service center at Newark Dodge and have it fixed the right way the first time!!Unfortunately, I have dealt with Mark both times and he refused to go over what was wrong with the transmission both times after I specifically asked what they did to "fix it"". He was rude and short with me after I questioned the work his shop had done. The transmission is covered under warranty and yet they continue to put my life in jeopardy as each time the transmission failed it was on a very busy highway or in the middle of an intersection. They can't accept cars onto their lot after hours as they lock up like Ft Knox overnight. They will not call you back after you ask them to do so multiple times. Mr know it all Mark stated the first time this issue came about the car would be ready by the next day...well guess what it wasn't as they needed additional parts...you don't what parts you need when you first looked at it? Rookie move! No shuttle service was ever offered and only a lot of broken promises and never any follow through to take care of the customer. Stay away from this service center you will not be satisfied. Dodge transmissions have been known to be junk but this certainly is an eye opener/ Never Dodge again!! Mary W. More

Outstanding We had the pleasure of working with Michael Brooks and the finance team. We arrived at 9 am and he was there to greet us. My husband told him exactly We had the pleasure of working with Michael Brooks and the finance team. We arrived at 9 am and he was there to greet us. My husband told him exactly what he was looking for and that is exactly what he got us. He listened to what we were looking for and made it happen! Although we were there till 2:30 pm, that was only because the vehicle we purchased had a hose that needed to be repaired and they made sure it was fixed . We highly recommend this salesman and dealership! More

Wonderful experience Everyone was friendly and accommodating. Very laid back but professional. Thank you again! Mike Brooks is an outstanding salesman! I would recommend t Everyone was friendly and accommodating. Very laid back but professional. Thank you again! Mike Brooks is an outstanding salesman! I would recommend this dealership to anyone. More

An exceptionally fun car buying experiance. My wife who is now recovering from a long illness really wanted a new Fiat Spider with a manual transmission. It had to be the exact color and equippt My wife who is now recovering from a long illness really wanted a new Fiat Spider with a manual transmission. It had to be the exact color and equippted the way she wanted. I went to Dan and told him what I wanted. He asked why a stick shift? I said "thats the way she is. A stick shift sports car does it for her, no bulky suv." He said he would do his best to help me but it would probably have to be ordered. I told my wife she would have it about July. To make a long story short, Dan found the exact car she wanted over a hundred miles away. He worked a deal with the dealer who had it, brought it here, parked it in the show room with a big bow on the hood. It sparkeled! I did not tell my wife. When I brought Tami in to order the car, the suprise was too much for words. It was a day she will never forget. Dan and Erwin Lee, a great guy who took care of all the details and financing, did more for us than I ever experianced with buying a car before. I recommend Carmen Fiat, Dan, and Erwin to any one who wants a really wonderful car buying experiance. Thanks again, Dante and Tami Principe More

Amazing!!! Carman is a amazing dealership. From the Sales Department to the Service Department I have never had a bad experience.. I will continue to use them an Carman is a amazing dealership. From the Sales Department to the Service Department I have never had a bad experience.. I will continue to use them and recommend them... More

Fulfilling A Big Guy Dreams On Wednesday 01/18/2017 I was searching the net at work, when I saw my dream car. I am a big fan of Knight Rider from the 80' and when I found my Kit On Wednesday 01/18/2017 I was searching the net at work, when I saw my dream car. I am a big fan of Knight Rider from the 80' and when I found my Kitt, it had everything I wanted for the love of my show. I simply pick up the phone and made contact with Benjamin C. and let's say his professional service was 100%. In helping me with all my important questions and he took the time to listen. Benjamin, provided me with so much information and when it came to getting the car he reassured me it would be ready clean and wash for me on the following Saturday 01/19/2017. The pictures of the car on their website was excellent and made me smile to know how well maintained my machine was kept. When I arrived on Saturday at Carman Dealership, I was completely blown away in a phase it was an awesome experience. The car looked amazing super clean and welled maintain like new to be a used car. Benjamin, is a great guy and I wanted to let everyone know this dealership is awesome. Thank you Benjamin and Carman Dodge for forfulling my dreams. The Black Dodge Charger 09 is bad assss. Carman Dodge Dealership is awesome and my new family for buying vehicles. Excellent professional service all away around. Thanks guys. More

Excellent Service Advisor Tony Trotta went out of his way to provide excellent service. Scheduling and delivering my vehicle ensuring it was ready for my trip. He also provide Tony Trotta went out of his way to provide excellent service. Scheduling and delivering my vehicle ensuring it was ready for my trip. He also provided additional service that another dealer was unable to complete prior to my trip. Tony's concern was to ensure us great customer service and a vehicle that was properly services to eliminate any problems during our trip. I would highly recommend if you need service to call and speak with Tony. Hw has earned our business. More

Excellent Positively could not have been better in any way. Justin Geortz and Neil were fantastic. Far better than previous experiences. Will always use interne Positively could not have been better in any way. Justin Geortz and Neil were fantastic. Far better than previous experiences. Will always use internet process. More

Great Experience!! Love Mike Brooks Mike Brooks made the process painless. He was respectful, which I did not experience at another dealer. He was honest and went above and beyond helpin Mike Brooks made the process painless. He was respectful, which I did not experience at another dealer. He was honest and went above and beyond helping me even weeks after the sale when I remembered I had left something in the car I had traded. I highly recommend him. Neil, the business manager was also great. He made sure I understood the process and was respectful of my time. Overall, it was a fabulous customer experience. More

New Jeep Wrangler Great experience at Carman Jeep. Both Anthony and Joe were terrific, friendly and knowledgable. The process was seamless. Also, they were very accommo Great experience at Carman Jeep. Both Anthony and Joe were terrific, friendly and knowledgable. The process was seamless. Also, they were very accommodating with my hectic schedule. I would definitely recommend them to friends and family. More