Carman Chrysler Jeep Dodge

Excellent Very fast and friendly service. I would definitely buy from here again! Staff was very knowledgeable. Staff was also very helpful in educating myself Very fast and friendly service. I would definitely buy from here again! Staff was very knowledgeable. Staff was also very helpful in educating myself about all the in's and out's of my new vehicle More

Had a positive experience Will consider this dealership for a future purchase. Bob and Justin were a pleasure to work with. My new vehicle arrived in a timely manner and when Will consider this dealership for a future purchase. Bob and Justin were a pleasure to work with. My new vehicle arrived in a timely manner and when I arrived it was ready for delivery More

Very good knowledgeable folks. Anthony was great to work with,knows his stuff. Everyone at Carman was so nice and pleasent. There was no pressure at all. Know who has my car busines Anthony was great to work with,knows his stuff. Everyone at Carman was so nice and pleasent. There was no pressure at all. Know who has my car business from now on. A big thanks to all the people at Carman! A great experience.? More

Fast and Easy Just purchased my 7th vehicle from Carman. Fast and easy - total time spent was less than 2 hours including test drive. Justin, Bob and John were Just purchased my 7th vehicle from Carman. Fast and easy - total time spent was less than 2 hours including test drive. Justin, Bob and John were awesome. More

excellent service Very thoughtful and informed. No high pressure tactics. Instead, they were knowledgeable about vehicles, options and financing. A great experience Very thoughtful and informed. No high pressure tactics. Instead, they were knowledgeable about vehicles, options and financing. A great experience that was efficient and enjoyable. Very much liked working with Joe and the rest of his team and strongly recommend them. More

Professionalism from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs More

Lied about Credit inquiry Came in looking at a Jeep Wrangler. Found one I liked, test drove it, went in to talk numbers. During the drive, he was nice and answered most of my q Came in looking at a Jeep Wrangler. Found one I liked, test drove it, went in to talk numbers. During the drive, he was nice and answered most of my questions about the car. Once we got back to the dealership however, my salesman would not throw out any numbers or discuss pricing with me. He first made me fill out a credit application slip and ran a credit check on me, before any numbers were discussed. He then told me that it was a soft check and wouldn't show up on my credit report, which was a lie. 1 week later, my score gets dinged because of a Hard credit inquiry from Carmen Chrysler Jeep and Dodge. I'll admit I'm inexperienced in car buying and I should've been smarter and not signed the form, but I don't appreciate being lied to or them needing to see my credit/salary before they'll talk numbers. I will not be back. More

I own a $60,000 paper weight I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed o I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed of 5mph unless I had the DEF system serviced at the dealer. So I contacted Carman Chrysler, Jeep, Dodge in New Castle, DE for help. Initially, they treated me as if I were stupid on the phone and told me to just add DEF fluid in to the truck. After explaining, again, that the DEF tank was not empty, they advised I bring the truck in for service. I dropped the truck off Thursday night and luckily was able to borrow a relatives car so that I could still go to work the next day. It was my understanding that Carman would contact me today with an update on what was wrong. I was wrong. I eventually had to call them only to speak with an extremely unhelpful service representative named Tony. Tony told me the part they need is on back order and that he doesn't know when it will be fixed. Meanwhile, no regard for my obligations and work schedule of needing a vehicle. To make matters worse, I asked Tony if the service would be covered under the warranty. Tony did not know if it was covered. How is it possible to know what is wrong with a vehicle, know the parts needed to fix it, but not know if it's covered under warranty? Fed up with Tony's lack of answers, I contacted Ram (800 992-1997) and the representative I talked to informed that Tony hadn't even ordered the part to fix my truck yet. After trying to help me, she informed me that until the part is ordered, she is unable to submit a request for a loaner car for me to use. Finally, a few hours later, Carman ordered the part, and a request was submitted for a loaner car. Then I find out that the request for a loaner car takes 1-2 business days. Here I am, Friday night, no truck, no loaner, no way to get around, and most importantly, no answers. I bought a truck for nearly $60k and after 21k miles, not only am I unable to use it, but I can't even receive a loaner car so that I can go to work? What am I supposed to do? More

Easy and Friendly Car Buying Experience This was the best easiest car purchase ever. We new the car we wanted before we came to the lot. Anthony greeted us and was very friendly. We showed h This was the best easiest car purchase ever. We new the car we wanted before we came to the lot. Anthony greeted us and was very friendly. We showed him the Journey we wanted to see. He brought the car up for us to test drive. Bob Weiss recognized us from when we came in before with another family member. That made us feel very welcomed and that we mattered to them. In the end doing the finance with John Mayberry was very easy . He made sure we understood everything we were signing and made the process quick and easy. More

Excellent customer service I bought a new Jeep at Carmen and everything was perfect. they went out of their way to get me the exact vehicle that I wanted. AL Grandell did an ex I bought a new Jeep at Carmen and everything was perfect. they went out of their way to get me the exact vehicle that I wanted. AL Grandell did an excellent job and all of his team were very accommodating, and professional. I would highly recommend this dealership. I will be back. More