
Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,069 reviews
This Dealer is Horrible! I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first bad vibe was, as I pulled into the service door with my vehicle, I noticed the mess all over the bay floor. I then spoke with the advisor and let him know that I would like to drop my Durango off for an oil change and rotation. He first proceeded to say how busy they were with work, which I was completely ok with. The truck could've sat at the dealer for a week or two if need be. The advisor began to take my information and then said "We are not allowed to take in new customers if you never had any service done here before" He also stated they were extremely backed up on big transmission jobs. My question to him was "so the same technician who does transmission repairs do your oil changes and rotations"? He proceeded to say "the last advisor who took in a new customer was in trouble with management for doing so" As a 15-year employee for a very reputable heavy-duty truck dealership group (service manager). I would NEVER tell any customer I can not take in their vehicle no matter what the repair is! I left Carman's service department and brought my truck to Hertrich where they took it right in without any issues. I've purchased multiple new, used vehicles from Dodge dealers. I've used multiple dealers for parts and services. This dealer will NEVER see a cent of my money! My advice to anyone looking for a Dodge dealer in the New Castle County area would be to avoid Carman Chrysler Jeep Dodge at all costs! More
Dealt with Anthony for years, sorry to see him leave. Never look forward to dealing with salesmen. The gentleman that we dealt with did a good job. Will recommend him. Never look forward to dealing with salesmen. The gentleman that we dealt with did a good job. Will recommend him. More
Sales staff showed me the vehicle I called about without any pressure. When asked if there was a trade I said yes, and they gave me a good offer. They also showed me the work they did to bring it up to Cert any pressure. When asked if there was a trade I said yes, and they gave me a good offer. They also showed me the work they did to bring it up to Certified standards. More
Al Sr, Joe, and Nico were awesome and helped me through the leasing process of my 2022 Ram. The process was relevantly easy and I purchased my dream truck. I am very grateful with the customer service that the leasing process of my 2022 Ram. The process was relevantly easy and I purchased my dream truck. I am very grateful with the customer service that I have received from start to finish. More
Troy was awesome! He made the purchase experience for our Jeep Grand Cherokee L really simple and fun. Highly recommend! He made the purchase experience for our Jeep Grand Cherokee L really simple and fun. Highly recommend! More
Al Grandell was friendly, professional and knowledgeable. He has a calming effect that allows you to relax during what is a stressful situation: car buying! He has a calming effect that allows you to relax during what is a stressful situation: car buying! More
The salesman was very helpful and the sales manager was very knowledgeable they were all very helpful very knowledgeable they were all very helpful More
Excellent customer service. Very friendly. Able to work with you on the options/features you’d like. Very friendly. Able to work with you on the options/features you’d like. More
Brandon Hefner is a great Salesman. .. cool last name too! If anyone (Service Department) or (Personal) is in the Market for a Panasonic ToughBook or ToughPad, please let me know. We a .. cool last name too! If anyone (Service Department) or (Personal) is in the Market for a Panasonic ToughBook or ToughPad, please let me know. We also carry New Durabooks! also offer Sales, Service and Parts. Look us up.. Thank you for your time. Have a nice day! More