Carman Chrysler Jeep Dodge

Great Experience My husband and I returned to purchase our second vehicle from Carman. Ryan was a great salesman. Knowledgeable but no pressure. When it was time to fi My husband and I returned to purchase our second vehicle from Carman. Ryan was a great salesman. Knowledgeable but no pressure. When it was time to finalize the deal, Bob was friendly and fair. More

First Time Wrangler Owner Overall great experience from start to finish when buying my first wrangler! Ryan O’Neal did a wonderful job in helping us through the ordering proce Overall great experience from start to finish when buying my first wrangler! Ryan O’Neal did a wonderful job in helping us through the ordering process. He did a great job at explaining everything we needed to know about the Wrangler as well as Jeep’s customer services. I would highly recommend that anyone looking to purchase a new or used vehicle go and talk to Ryan! More

Great Used Purchase Experience Our purchase was back in mid-May, but I purposely held off in case there was any follow up that was needed and all I can say is it was a great experie Our purchase was back in mid-May, but I purposely held off in case there was any follow up that was needed and all I can say is it was a great experience. My salesperson was Justin and he was engaged in all I was discussing, helping me where it was needed, or explaining carefully when I was either asking a bit too much or getting lost in what I was saying (yes, it happened). We bought a used T&C and there were a couple things that did need some follow up and the availability of a set of an item put Justin in a bit of a bind - which I understood - but Justin saw it all the way through and got it taken care of. So far, almost a month-and-a-half later, we are still very happy. Thank you! More

Disrespectful management Bob is a very disrespectful manager. I was dealing with this dealership since April, looking for a brand new Jeep. Every time I came in, Bob would nev Bob is a very disrespectful manager. I was dealing with this dealership since April, looking for a brand new Jeep. Every time I came in, Bob would never be pleasant, or even give us the time of day to talk numbers. He wouldn't even look us in the eye, or be nice with his conversations. He would abruptly hang up the phone on me several times, without even a "goodbye" or "have a nice day." He was always brought over after we spent hours at a time there, to basically belittle me and my girlfriend, and talk to us like we were stupid in the car buying process. Finally, after 2 months of talking, we went in to finally settle the deal. He had us wait around for over an hr as he was "letting the banks come back with numbers" but really dealing with other customers. He came back after we sat for over an hr to say that he was waiting on one bank, which told him right away they would tell him numbers in the morning, when we could've not wasted our time and sat there, making small talk with a sales rep. This was all after he asked me what my roundabout payment wanted to be. When I gave him the number, he flat out said, "well to get there, you're going to need a lot less car." That's disrespectful to tell someone, especially when they are excited buying their first brand new car, and all I was asking was $375/mo or under, which isn't unreasonable. The next day, he decided to run my credit on a 2016 pre-owned Jeep, rather than the 2018 we discussed the night prior. I never asked for the pre-owned, and took it upon himself to do it anyway. He came back with a number of $372/mo on a 30,000 mile 2 year old Jeep, but never gave me an interest rate. I asked where he came up with that number, and just responded with "that's what the bank is telling me." but no interest rate was given during this process. So I emailed another dealer the next day, and got a brand new Jeep 2 days after this disaster with Carman. The Sales team told me flat out " Carman was pulling you and messing with you. They thought you were inexperienced and they could pull a fast one on you. They wanted to get the most money out of you, and the highest interest rate." The new dealer also said they thought Carman was a reputable dealer, but now see things differently and were shocked how bad I was mistreated. So, I got a brand new Jeep for $10 more a month than what this place offered me for a 2016 with 30k miles, which is baffling to me. They also called in a favor to a local credit union to help me out, and got an interest rate 5% lower than anything Carman even attempted back in April to give me. And the process took 2 hours start to finish, with a test drive, where Carman took me 2 months and got nowhere and disrespected by Bob. That's customer service to me, not just getting one number and never telling it to me. My girlfriends family is looking for new Jeeps and Dodge's, and I am referring them all to this new dealer, and telling them stay far away from Carman. I will say, Ryan was outstanding. He is very personable and was a great sales rep. It's a shame because I would've liked to buy from him, but he works for such a bad manager. Oh, and when I asked if Ryan would've gotten commission if I purchased when he wasn't there, Bob gave me a round about answer, which lead me to believe he wouldn't have seen a dime of it. More

Dodge Ram Al did a great job ordering my truck to get exactly what I wanted. He gave me updates as to when it would arrive. Great People!!! Al did a great job ordering my truck to get exactly what I wanted. He gave me updates as to when it would arrive. Great People!!! More

top shelf Just got my new ram from Carman what a great dealership to work with, special thanks to Joel and Bob for all their help, no pressure sales overall ju Just got my new ram from Carman what a great dealership to work with, special thanks to Joel and Bob for all their help, no pressure sales overall just a positive experience. More

Robert Weiss I had a great experience working with Robert Weiss to custom order my wrangler. We spent a lot of time selecting different packages and he showed me a I had a great experience working with Robert Weiss to custom order my wrangler. We spent a lot of time selecting different packages and he showed me all of them on different cars and gave me very accurate estimates on how it would affect my monthly payment. Very knowledgeable, would definitely recommend. More

Awesome Service, Awesome People, Awesome Deal Just bought a 2017 RAM 2500 from Carman Dodge. Go see Joel, Joe, Nico and the team! They exceeded all of my expectations! There is NO WHERE else I cou Just bought a 2017 RAM 2500 from Carman Dodge. Go see Joel, Joe, Nico and the team! They exceeded all of my expectations! There is NO WHERE else I could’ve gotten what I got today. It was the smoothest, most effortless transaction I ever made at a dealership. I am usually always let down at dealers. I could not be happier. Thanks guys. I highly recommend Carman Dodge RAM Jeep Chrysler. You won’t be disappointed. More

Amazing & very accommodating Everyone from being at home searching on the internet, to walking out of the door with the vehicle keys in hand were extremely helpful, kind, and acco Everyone from being at home searching on the internet, to walking out of the door with the vehicle keys in hand were extremely helpful, kind, and accommodating. Everyone was very knowledgeable and wanted to help me find the perfect vehicle. This was the best experience I have ever had purchasing a car. I would strongly recommend to anyone try to buy a new vehicle. More

Stress free with two leases at once! My two daughters went to Carman on a Friday night at 5PM to lease a Wrangler and a Cherokee. I had spoken to the Sales Manager Joe Triboletti in advan My two daughters went to Carman on a Friday night at 5PM to lease a Wrangler and a Cherokee. I had spoken to the Sales Manager Joe Triboletti in advance of when we would arrive. Joe met us at the door and then took my two daughters out to see their cars. Both cars were side by side prepped and ready to go. Joe then turned us over to two of his capable Sales Associates, Michael Brooks and Al Grandell. Michael and Al showed my daughters all the features of the cars and took them for test rides. Upon returning we went in and start the paperwork process. Once done with Michael and Al we went back to Joe to finalize the paperwork for the leases. The process was done efficiently and professionally by all parties. I strongly recommend the Carman dealership and its very competent sales staff! More