Carman Chrysler Jeep Dodge

Ben is the man to see While shopping for a new vehicle I spoke with Ben took a few vehicles for a test drive. I could find exactly what I looking for at the time however, B While shopping for a new vehicle I spoke with Ben took a few vehicles for a test drive. I could find exactly what I looking for at the time however, Ben hand wrote me a letter thanking me for stopping by and looking. He also gave me a call anytime something came in he thought I might be interested in. Best sales person ever. More

Very friendly, patient and helpful dealership! We had a great experience with this dealership. We were told by other dealers that they couldn't help us because we were flipped, and Carman Dodge di We had a great experience with this dealership. We were told by other dealers that they couldn't help us because we were flipped, and Carman Dodge did no such thing. They gave us a positive look at the situation from the beginning and told us they would do what ever they could and they stuck to their word. I would recommend this dealer to everyone as they are very friendly and welcoming do not only the buyers looking for vehicles but to their kids as well. I just want to say thank you for all that you did to get me in my new car! More

Be Honest what happen to being honest to one another!!! I saw a jeep online called the dealership was connected to Mike Brooks very nice gentleman, the whole process was too good to be true pick out a jeep I saw a jeep online called the dealership was connected to Mike Brooks very nice gentleman, the whole process was too good to be true pick out a jeep was told financing was going to be one rate went to sign the paperwork the price of vehicle & financing was something totally different. Don't trick people in buying so your commission will be higher than you advise the financing guy what was told to you from the sales rep. OH HE DON'T REMEMBER SAYING THAT SO I SAID NOBODY PULLS NUMBERS FROM THEIR HEAD I asked the Sales rep O I didn't say that or I don't remember exactly what was said you advised me and my husband. I don't like liars that is NOT the way you handle business. I read the reviews and yes I'll be the best too when you CON people out of their money to make your pockets heavier. Pissed!!!! LYING is not acceptable So PLEASE PEOPLE WHEN YOU GO TO CARMEN JEEP please pay close attention scanners. Customer Service Quality of Work Friendliness oh yes very good to bait you in all the other :( then you say at the end of the call only 2% takes you down 20.00 dollars. REALLY More

Great experience Best buying experience I have had in my life Anthony was great! Everything was put together in a very understanding way. Time spent making my purchase Best buying experience I have had in my life Anthony was great! Everything was put together in a very understanding way. Time spent making my purchase was half of what I have dealt with in the past. More

Vehicle Purchase Although there was a discrepancy with an online advertised price vs. their price in person and had to do a little haggling, Ryan was professional and Although there was a discrepancy with an online advertised price vs. their price in person and had to do a little haggling, Ryan was professional and easy to talk to, very knowledgeable about cars. More

Great Experience My husband and I returned to purchase our second vehicle from Carman. Ryan was a great salesman. Knowledgeable but no pressure. When it was time to fi My husband and I returned to purchase our second vehicle from Carman. Ryan was a great salesman. Knowledgeable but no pressure. When it was time to finalize the deal, Bob was friendly and fair. More

First Time Wrangler Owner Overall great experience from start to finish when buying my first wrangler! Ryan O’Neal did a wonderful job in helping us through the ordering proce Overall great experience from start to finish when buying my first wrangler! Ryan O’Neal did a wonderful job in helping us through the ordering process. He did a great job at explaining everything we needed to know about the Wrangler as well as Jeep’s customer services. I would highly recommend that anyone looking to purchase a new or used vehicle go and talk to Ryan! More

Great Used Purchase Experience Our purchase was back in mid-May, but I purposely held off in case there was any follow up that was needed and all I can say is it was a great experie Our purchase was back in mid-May, but I purposely held off in case there was any follow up that was needed and all I can say is it was a great experience. My salesperson was Justin and he was engaged in all I was discussing, helping me where it was needed, or explaining carefully when I was either asking a bit too much or getting lost in what I was saying (yes, it happened). We bought a used T&C and there were a couple things that did need some follow up and the availability of a set of an item put Justin in a bit of a bind - which I understood - but Justin saw it all the way through and got it taken care of. So far, almost a month-and-a-half later, we are still very happy. Thank you! More

Disrespectful management Bob is a very disrespectful manager. I was dealing with this dealership since April, looking for a brand new Jeep. Every time I came in, Bob would nev Bob is a very disrespectful manager. I was dealing with this dealership since April, looking for a brand new Jeep. Every time I came in, Bob would never be pleasant, or even give us the time of day to talk numbers. He wouldn't even look us in the eye, or be nice with his conversations. He would abruptly hang up the phone on me several times, without even a "goodbye" or "have a nice day." He was always brought over after we spent hours at a time there, to basically belittle me and my girlfriend, and talk to us like we were stupid in the car buying process. Finally, after 2 months of talking, we went in to finally settle the deal. He had us wait around for over an hr as he was "letting the banks come back with numbers" but really dealing with other customers. He came back after we sat for over an hr to say that he was waiting on one bank, which told him right away they would tell him numbers in the morning, when we could've not wasted our time and sat there, making small talk with a sales rep. This was all after he asked me what my roundabout payment wanted to be. When I gave him the number, he flat out said, "well to get there, you're going to need a lot less car." That's disrespectful to tell someone, especially when they are excited buying their first brand new car, and all I was asking was $375/mo or under, which isn't unreasonable. The next day, he decided to run my credit on a 2016 pre-owned Jeep, rather than the 2018 we discussed the night prior. I never asked for the pre-owned, and took it upon himself to do it anyway. He came back with a number of $372/mo on a 30,000 mile 2 year old Jeep, but never gave me an interest rate. I asked where he came up with that number, and just responded with "that's what the bank is telling me." but no interest rate was given during this process. So I emailed another dealer the next day, and got a brand new Jeep 2 days after this disaster with Carman. The Sales team told me flat out " Carman was pulling you and messing with you. They thought you were inexperienced and they could pull a fast one on you. They wanted to get the most money out of you, and the highest interest rate." The new dealer also said they thought Carman was a reputable dealer, but now see things differently and were shocked how bad I was mistreated. So, I got a brand new Jeep for $10 more a month than what this place offered me for a 2016 with 30k miles, which is baffling to me. They also called in a favor to a local credit union to help me out, and got an interest rate 5% lower than anything Carman even attempted back in April to give me. And the process took 2 hours start to finish, with a test drive, where Carman took me 2 months and got nowhere and disrespected by Bob. That's customer service to me, not just getting one number and never telling it to me. My girlfriends family is looking for new Jeeps and Dodge's, and I am referring them all to this new dealer, and telling them stay far away from Carman. I will say, Ryan was outstanding. He is very personable and was a great sales rep. It's a shame because I would've liked to buy from him, but he works for such a bad manager. Oh, and when I asked if Ryan would've gotten commission if I purchased when he wasn't there, Bob gave me a round about answer, which lead me to believe he wouldn't have seen a dime of it. More

Dodge Ram Al did a great job ordering my truck to get exactly what I wanted. He gave me updates as to when it would arrive. Great People!!! Al did a great job ordering my truck to get exactly what I wanted. He gave me updates as to when it would arrive. Great People!!! More