Carman Chrysler Jeep Dodge

Dave is the best So glad Dave is back. He's been sorely missed and is a top-notch person who represents the dealership well. He was the only guy my Dad would go to, So glad Dave is back. He's been sorely missed and is a top-notch person who represents the dealership well. He was the only guy my Dad would go to, and we've missed his wisdom and assistance. He always puts the customer first. More

Botched service repair Took my 2016 jeep in for service because there is a water leak . They actually made the leak worse and now the door does not shut properly. Showed t Took my 2016 jeep in for service because there is a water leak . They actually made the leak worse and now the door does not shut properly. Showed this to Mark the service provider before I even left the dealer.Then I was contacted by Joe Triboletti the general manager after they received a less than favorable survey. He said and I quoted him” That’s how FCA wants us to do the repair. The door after they “adjusted it “ is so out of alignment, you can tell immediately that it is not correct JUST by looking at it. The panel of the Jeep and the door is suppose to be flush . It is more than a 1/4” difference. And Joe Triboletti said it’s suppose to be that way. Can you actually believe Mr.Triboletti thinks this is correct?? For a gentleman in his position to LIE to people is just crooked! More

Professional and friendly Tom was very helpful and truthful in helping me find a new crossover SUV that for my budget. He was patient and answered all my questions. Wonderful f Tom was very helpful and truthful in helping me find a new crossover SUV that for my budget. He was patient and answered all my questions. Wonderful friendly team. More

Very friendly and experienced staff. Excellent experience, the staff was professional and very efficient they answered all my questions and made the deal that was right for me. I will re Excellent experience, the staff was professional and very efficient they answered all my questions and made the deal that was right for me. I will recommend them to my family and friends for their future purchase needs. More

Love my new car! I went into the dealership looking for a specific car but left with another. Anthony took the time to ask me questions and he found a car that's a per I went into the dealership looking for a specific car but left with another. Anthony took the time to ask me questions and he found a car that's a perfect fit for my family! It had everything I wanted. He also found an auto loan with a lower interest rate then the loan I was originally going to use. Thanks Anthony for helping me find a car and making the entire car buying process go smoothly! More

Long, Inconvenient, Unreal I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me tal I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me talking to it) -- The Voice Command didn't work from the date of purchase, but I had to wait until I needed my 1st oil change to address it due to starting a new job. I also had some sort of tag sticking out of my dashboard that was connected to something in/under my dashboard that I asked them to remove. Day 1: They said my vehicle was fixed, I picked it up....on my way home, I tried the Voice Command, it didn't work (not fixed). I immediately called them to let them know and they said to bring back next day. Also, they did temove that tag, but left debris on the dash and dirt marks on the area between the front windshield and passenger front door. Day 2: I brought it back, they said my vehicle was fixed, I picked it up, tried the Voice Command in the parking lot, still didn't work. I went inside, they said they would order me a whole new radio and they would call me when the radio was in. Day 3: Took it back to have new radio installed, they said my vehicle was fixed. I picked it up, tried the Voice Command in the parking lot, IT STILL DIDN'T WORK. So far, I have been called THREE times saying my vehicle was fixed, when it wasn't fixed at all. How does that happen? I had them come out to my vehicle and show me -- how is it working because it's not working for me. They confirmed that it was not working. Apparently they are not even testing the Voice Command before saying it's fixed. So what the xxxx are they doing? - They said to bring it back the next day. Day 4: I received a call stating the repair had not been completed and asked if they could keep the vehicle another day or 2 and offered me a loaner/rental at their expense. Although very frustrated, I didn't want to have to take to another dealership and start this whole thing over. So, I went and picked up the loaner. Day 5: I called them at 3:00pm to check on the status of the repair and was told they didn't even look at the vehicle today. Day 6: I received a call at 4:30 saying it's still not fixed and they wanted to keep it another day. I've about had it at this point. I needed my truck because I was off work the next day. They told me to keep the loaner car over the weekend. I was NOT happy. They called me back at 4:58 as I was leaving work and told me it was fixed. Guess what was wrong with it???? The microphone wires were crossed. Must have happened during assembly. It took them 6 days to figure out it was a microphone problem (even though I told them from the start that it was not hearing me or recognizing anything I said). Don't you think someone would have thought about the problem being the microphone way before having it for 6 full days? -- They replaced my radio for nothing. In addition, they left dirty marks on the ceiling of my vehicle where the microphone is. Thank goodness it was all under warranty, but man-oh-man was this a huge inconvenience. -- Never going back to them for anything. Mark Webb was very polite and nice to me throughout this ordeal, but I do not know what all of his responsibilities are. I would have thought after him personally calling me as many times as he did to tell me my vehicle was fixed, when it wasn't, that he would have personally checked it to see if if was actually fixed before calling me over and over again to say that it was. Mark seemed overwhelmed (although friendly and apologetic to me) and rushed all the time. More

Great car buying experience. Tom helped to work with me in buying my perfect car. I highly recommend Carman to other people interested in buying a new car! car buying experience. Tom helped to work with me in buying my perfect car. I highly recommend Carman to other people interested in buying a new car! More

No pressure experience No pressure buying experience. Large inventory. Updated online inventory let me shop all trucks . Ability to view window sticker. The financing depart No pressure buying experience. Large inventory. Updated online inventory let me shop all trucks . Ability to view window sticker. The financing department explained all terms clearly. Overall excellent experience. More

Great customer service Very friendly and customer driven employees that strive to give you a pleasant experience. You can tell that there is a great amount of teamwork ther Very friendly and customer driven employees that strive to give you a pleasant experience. You can tell that there is a great amount of teamwork there that’s makes the process so smototh! More