Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Customer service experience, friendly, communication is upfront and timely, ready to go no long wait times upfront and timely, ready to go no long wait times More
Kevin was amazing! ! No pressure sale answered and explained all my questions regarding vehicle safety and features. Definitely recommend everyone to go visit Kevin at C ! No pressure sale answered and explained all my questions regarding vehicle safety and features. Definitely recommend everyone to go visit Kevin at Carman in New Castle. Even delivered vehicle to my house after purchasing vehicle. More
My salesman Joel C is by far the best representative I’ve met in the 40 yes I’ve been buying vehicles. He’s very knowledgeable and takes his time thoroughly explaining everything. Mr Joel has definitely rais met in the 40 yes I’ve been buying vehicles. He’s very knowledgeable and takes his time thoroughly explaining everything. Mr Joel has definitely raised the bar and should be held as a model of what a true salesman should be. I and all all my family will be buying from Joel here on out. Thanks! More
This guy called me a liar and told me to buy my car at another dealership. Done! another dealership. Done! More
I have emailed Mark Webb 5 times about an issue with my vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as we vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as well. Poor customer service. More
This Dealer is Horrible! I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first bad vibe was, as I pulled into the service door with my vehicle, I noticed the mess all over the bay floor. I then spoke with the advisor and let him know that I would like to drop my Durango off for an oil change and rotation. He first proceeded to say how busy they were with work, which I was completely ok with. The truck could've sat at the dealer for a week or two if need be. The advisor began to take my information and then said "We are not allowed to take in new customers if you never had any service done here before" He also stated they were extremely backed up on big transmission jobs. My question to him was "so the same technician who does transmission repairs do your oil changes and rotations"? He proceeded to say "the last advisor who took in a new customer was in trouble with management for doing so" As a 15-year employee for a very reputable heavy-duty truck dealership group (service manager). I would NEVER tell any customer I can not take in their vehicle no matter what the repair is! I left Carman's service department and brought my truck to Hertrich where they took it right in without any issues. I've purchased multiple new, used vehicles from Dodge dealers. I've used multiple dealers for parts and services. This dealer will NEVER see a cent of my money! My advice to anyone looking for a Dodge dealer in the New Castle County area would be to avoid Carman Chrysler Jeep Dodge at all costs! More
Dealt with Anthony for years, sorry to see him leave. Never look forward to dealing with salesmen. The gentleman that we dealt with did a good job. Will recommend him. Never look forward to dealing with salesmen. The gentleman that we dealt with did a good job. Will recommend him. More
Sales staff showed me the vehicle I called about without any pressure. When asked if there was a trade I said yes, and they gave me a good offer. They also showed me the work they did to bring it up to Cert any pressure. When asked if there was a trade I said yes, and they gave me a good offer. They also showed me the work they did to bring it up to Certified standards. More
Al Sr, Joe, and Nico were awesome and helped me through the leasing process of my 2022 Ram. The process was relevantly easy and I purchased my dream truck. I am very grateful with the customer service that the leasing process of my 2022 Ram. The process was relevantly easy and I purchased my dream truck. I am very grateful with the customer service that I have received from start to finish. More