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Carman Chrysler Jeep Dodge
New Castle, DE
1,069 Reviews
Welcome to Carman Chrysler Jeep Dodge
Chrysler. Jeep. Dodge. These are the vehicles that true driving enthusiasts dream of. Whether looking for unbeatable luxury, unsurpassed off-roading abilities, or all-around durable rides, these are the brands that drivers can trust and be proud to man the wheel of.
At Carman Chrysler Jeep Dodge serving Elkton, MD and Pennsville, NJ, we are proud to offer our shoppers a ...
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Today:Open today 9:00 AM - 8:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Finance Experience
Workmanship
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,069 reviews
February 24, 2024
Joe T, Nico, and the entire crew are the most trusted dealership experience I have worked with. I have been buying cars there for years. Honest and trustworthy group of individuals. I have countless e dealership experience I have worked with. I have been buying cars there for years. Honest and trustworthy group of individuals. I have countless experiences working with Carman Jeep where they go above and beyond. More
by danteguerrieri
February 03, 2024
Al Grandell was wonderful helping me to purchase a Jeep Cherokee. Al is knowledgeable, kind, and patient. I love my Jeep! Thank you Al for everything! Cherokee. Al is knowledgeable, kind, and patient. I love my Jeep! Thank you Al for everything! More
by Silvia J
Employees Worked With
January 11, 2024
ER DODGE JEEP! On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest p On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest point, giving a ride similar to driving a fork truck down the road. This began to happen approximately 4 months prior to my extended warranty running out. A number of major and expensive parts were changed and supposedly numerous troubleshooting tests were performed to no avail. I asked the service team to escalate this problem to their STAR (engineering group). They refused to follow up in this way telling me that STAR usually recommends things that they know how to figure out on their own. Ego and pride prevented them to do the right thing costing me physical anguish, since I suffer with sever scoliosis and disc damage in my lower lumbar. With me having the same problem within hours of leaving the dealership every time, they told me that they could contact a regional field rep to come in to troubleshoot. I called them for additional info as to when I could have this person troubleshoot my truck only to be told that this support tech will not work on vehicles over 3 years old. Additional visits and additional unnecessary parts were put on my truck, wasting money and time in an attempt to get more money from my warranty company. I eventually took my truck to another Dodge dealership in Pennsylvania, where within 3 hrs of them working on my truck they looked at the air suspension bags only to find my driver-side rear suspension air bag had a number of leaks. When I notified Carman Dodge of the other dealership's findings, they told me that this issue had to have started after my last (unresolved) service visit with them. You would think that they would gladly make the repair after their misdiagnoThe service manager, Steve Martino, more or less called me a liar and stated that since he had a long-standing relationship with his technician, he was honest and I was not. He initially stated that I had to pay for the repair, then he later turned around and said they'll do the labor if I BUY THE PARTS. No way with the parts costing $1300.00! The audacity that this dealership has shown me has prompted me to write this email. If you care at all about your money or vehicle, DON'T COME WITHIN MILES OF CARMAN CHRYSLER JEEP DODGE! SHARE THIS REVIEW WITH ANYONE THAT YOU LOVE OR CARE ABOUT. HORRIBLE PEOPLE. More
by workaholic7467
November 29, 2023
The entire staff was very knowledgeable, helpful and personable. Experience was friendly and easy to navigate. personable. Experience was friendly and easy to navigate. More
by hkyelberg
Employees Worked With
Other Employees :
Mark Webb, David Johnson
August 05, 2023
Joseph is rude and disrespectful they lack in providing care and respect for customers and their vehicles. Being treated as a liar and As a professional business they MUST do better to take care of custome care and respect for customers and their vehicles. Being treated as a liar and As a professional business they MUST do better to take care of customers vehicles and avoid damages as well as frustrated customers. More
by zsrs
Employees Worked With
May 11, 2023
Customer service experience, friendly, communication is upfront and timely, ready to go no long wait times upfront and timely, ready to go no long wait times More
by Snugent
Employees Worked With
April 12, 2023
Kevin was amazing! ! No pressure sale answered and explained all my questions regarding vehicle safety and features. Definitely recommend everyone to go visit Kevin at C ! No pressure sale answered and explained all my questions regarding vehicle safety and features. Definitely recommend everyone to go visit Kevin at Carman in New Castle. Even delivered vehicle to my house after purchasing vehicle. More
by Laurie
April 03, 2023
My salesman Joel C is by far the best representative I’ve met in the 40 yes I’ve been buying vehicles. He’s very knowledgeable and takes his time thoroughly explaining everything. Mr Joel has definitely rais met in the 40 yes I’ve been buying vehicles. He’s very knowledgeable and takes his time thoroughly explaining everything. Mr Joel has definitely raised the bar and should be held as a model of what a true salesman should be. I and all all my family will be buying from Joel here on out. Thanks! More
by Christopher
Employees Worked With
Other Employees :
David Johnson
February 08, 2023
This guy called me a liar and told me to buy my car at another dealership. Done! another dealership. Done! More
by Matt
January 19, 2023
I have emailed Mark Webb 5 times about an issue with my vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as we vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as well. Poor customer service. More
by Dana M.
