
Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Friendly courteous service Our salesman Joel Cardona was helpful, patient and suggested a vehicle similar to what we wanted that was more within our budget. We were able to hav Our salesman Joel Cardona was helpful, patient and suggested a vehicle similar to what we wanted that was more within our budget. We were able to have an accessory added before we left the dealership with our new vehicle. We also had a very positive experience with the business manager John Mayberry. We will be repeat customers!! More
Dodge van The only thing I would of liked was if there was more room in negotiting on the price. However walked out with the van that my wife wanted. The only thing I would of liked was if there was more room in negotiting on the price. However walked out with the van that my wife wanted. More
No games played. I Have bought several cars from Mr. Brown. He is upfront and about business without games. A salesman who helps figure out what is best. I Have bought several cars from Mr. Brown. He is upfront and about business without games. A salesman who helps figure out what is best. More
Great Customer Service with No Hard Sell All of the associates we dealt with were helpful, friendly, and patient. There was no hard sale as I have experienced before from other Jeep dealers All of the associates we dealt with were helpful, friendly, and patient. There was no hard sale as I have experienced before from other Jeep dealers in the area. When my wife and I declined an additional feature or product, the associate understood and did not become aggressive or persistent. I would recommend staring here with any car sale. I will certainly be back and will recommend others to shop here as well. More
Easy and quick Everyone was very friendly and worked with us through our decisions. I recommend this dealer and will be coming back in the future to purchase anymore Everyone was very friendly and worked with us through our decisions. I recommend this dealer and will be coming back in the future to purchase anymore vehicles. More
Nissan Pathfinder The entire experience was a pleasure. Everything that was promised was delivered.The professionalism of the sales person and the finance guy was very The entire experience was a pleasure. Everything that was promised was delivered.The professionalism of the sales person and the finance guy was very easy to talk to, enjoy the entire experience More
Oil changes and tires rotations only I had an issue where my doors were just slightly rubbing together at the top when the doors closed. My car is new and covered under warranty. They sen I had an issue where my doors were just slightly rubbing together at the top when the doors closed. My car is new and covered under warranty. They sent me to the bodyshop and they fixed the problem, but it came back. I went to the dealer and they again sent me to the bodyshop. They said my hinge needed replaced. I went back to the dealership and scheduled an appointment to replace the hinge. When I went for the appointment, they said they never ordered the hinge and they were just going to look at it for the warrenty. A couple hours later I get my car back and they said it was fixed. I went to my car and now the front door forcibly hits the rear door. I showed them before I left and they said there is nothing they can do. I will have to leave my car with them for at least three or four days so they can find the problem. Instead of fixing the hinge like the body shop said it needed, Jim Huey "tapped the door in" with a rubber hammer to fix the problem. Yeah, because that's how cavemen fix things. So in addition to missing a day of work today, I have to rent a car for a week to hopefully get my car fixed. Why send me to the bodyshop if you are just going to disregard what they say and screw things up on your own? Don't go here for anything other than an oil change and tire rotation. They usually don't screw them up very often. But don't go here for anything more complicated. After paying this on Google, Jim Huey's boss called me and banned me from this service center. I had bought 3 cars personally within 5 years and my family bought more than 15 in the last 10 years, all of my service was through them, but instead of trying to make things right, they banned me. Chrysler stepped in. They sent me to BCP Chrysler, paid for everything. Quick, easy, resolved More
2nd car in less than a year Blane and Dave are great. They always take great care of me and the service they provide is exceptional! Thanks again for another great purchase exp Blane and Dave are great. They always take great care of me and the service they provide is exceptional! Thanks again for another great purchase experience! More
fair deal Had been looking for a while to replace my son's jeep that been involved in an accident. Knew some people at Carman Dodge so we stopped by and met Bla Had been looking for a while to replace my son's jeep that been involved in an accident. Knew some people at Carman Dodge so we stopped by and met Blaine who I knew from motorcycling. We talked to Blaine and Joe and they gave us a deal that was fair to everyone so we left with another jeep that my son was happy with. Nico made the finance part smooth also. Glad we stopped by since where we had been shopping was not able to get us in a vehicle within our budget. More
Emergency Road Trip Repair I was lucky enough to stop at this dealership when my vehicle needed emergency repairs while on a road trip. The service center covered the repair und I was lucky enough to stop at this dealership when my vehicle needed emergency repairs while on a road trip. The service center covered the repair under warranty and had me back on the road inside three business days. The customer service was amazing. I wish my local Dodge dealership and service center was this great. More