Carman Chrysler Jeep Dodge

Went in to have a defective roof trim installed under warranty. The new part was installed improperly and fell of 2 days later. They ordered another new replacement and I got a call to set up an appointm warranty. The new part was installed improperly and fell of 2 days later. They ordered another new replacement and I got a call to set up an appointment because the part had come in. I set up the appointment 3 weeks in advance and told them that I would leave my car all day so they could take their time to get it right this time. So the day of the appointment I dropped off the car and ask them to call me when it was done. At 5 pm I had not received any call back from the dealer so I drove up to see what was going on. Every one had gone home for for the day and the only guy there had no idea about my car, did not know where my keys were. I saw my car outside and went to look to see if the work had been done. It had not been done. The only service guy finally got a hold of someone and found out they did not work on my car because they had the wrong part. I asked why I was never called and he could not explain why. I also asked if they bother to check the parts to make sure they were correct before they call the customer and schedule an appointment, he said no. He said that the part number on the part was correct but the part was wrong. I asked to see the part and he said he could not show it to me. I then asked to talk to his boss and he said that the boss was gone for the day. I can forgive the initial issue with poor installation and give them a 2nd chance to make it right. But they entirely screwed up their 2nd chance to make it right by having my car all day and not even bother to call me to tell me that there was another problem. Is is also unacceptable that everyone left for the day and not leave any information for the coworkers about my car. Did they really think they were going to keep my car over the weekend until the correct part came in the next and I would never ask what was going on? This issue is still unresolved and I have been driving around in my 2010 car with the roof looking like crap for over a month. I was able to get the part locally the next day and installed it myself rather than having to rely on the dealer to get it right. It is a $40 part with a simple 1 hr install, even the service bulletin from dodge is available online to instruct how to do it. If you can peel the backing off of 3m double stick trim tape you are about halfway done with the job. More

Main reason went to test drive 3 different vehicles to decide what I wanted to buy in the future. My salesman, Matthew was very patient and made 4 test drives with me and we went where I wanted to drive decide what I wanted to buy in the future. My salesman, Matthew was very patient and made 4 test drives with me and we went where I wanted to drive the products and not on their routine test drive area. No pressure to purchase that day which was great. I requested a price on my trade-in and sales price on the vehicle not them. They worked with me to meet my monthly payment amount and never heard "What can we do to get you make a deal today". Matthew was very good when going over the details of the Grand Cherokee during delivery. Overall experience was great with Matthew K. and Bob, Sales Manager. More

MY OVERALL EXSPERIENCE OF THIS DEALER IS THAT ME AN MY FIANCE HAVE JUST BOUGHT A CRYSLER ASPEN AN THE SERVICE WAS EXCELLENT . THEY HELPED US IN EVERY WAY WE NEEDED WITH FINANCING AN ALSO THEY TOOK THE TIM FIANCE HAVE JUST BOUGHT A CRYSLER ASPEN AN THE SERVICE WAS EXCELLENT . THEY HELPED US IN EVERY WAY WE NEEDED WITH FINANCING AN ALSO THEY TOOK THE TIME TO EXPLAIN HOW THE SUV WORKED AN WERE THE VEHICLE CAME FROM. I WOULD RECOMEND THIS DEALER TO SOMEONE ESLE I KNOW. NO PROBLEM. More

I was in the dealership to have service performed on my car While I was there, I decided to walk around the lot and look at the Dodge Journey. Steve Sullivan in Sales was very helpful and knowledgeable. car While I was there, I decided to walk around the lot and look at the Dodge Journey. Steve Sullivan in Sales was very helpful and knowledgeable. He spent the time I needed to make my decision without being pushy. Bob Weiss the sales Manager also made this buying experience great. He worked with me on the pricing and just made this whole purchase an enjoyable experience. Also thanks to John Mayberry. In the end, I now have a beautiful new Dodge Journey and would not hesitate to work with the Carman team again. Overall, everyone was professional and courteous. I would definitely recommend this dealer to my friends and family. More

Extremely smooth transaction, made the buying experience actually fun and painless. I had heard of this dealership through a friend and took his advice. They had an excellent selection of trucks and cars in actually fun and painless. I had heard of this dealership through a friend and took his advice. They had an excellent selection of trucks and cars in stock, colors, options, and prices. Within minutes I picked one to buy. More

Everyone at this dealership was friendly and extremely helpfull. Bob, in service explained how long it should take to complete the job. When I asked if he could have it done by a certain time he said that helpfull. Bob, in service explained how long it should take to complete the job. When I asked if he could have it done by a certain time he said that he could do that. He then beat that time by and hour. As I continue my journey to purchase yet a second aoutomobile from Carman, I had the opportunity,and pleasure, of dealing with Brandon and Nicole on the sales force and their Manager Joe. They have made my initial purchase here, just a couple of months ago, so painless. What a GREAT experience.Because of them, I am preparing to finalize my second purchase in the next two weeks. Sales and Service are the bomb at Carman Chrysler/Jeep. More

I was very happy with the treatment and service that I received from Carman. I worked with and met several folks there all willing to help and assist in any way. I am not the kind of person that fills the received from Carman. I worked with and met several folks there all willing to help and assist in any way. I am not the kind of person that fills these surveys out but this one was worth the effort. If you are looking for a good deal and a great dealership to deal with I would strongly recommend this dealership at the top of the list. If you go say I to Bob, Joe, Al and Brendan and the rest of the crew and tell them Rob sent you. Who knows it might be worth a 5th free oil change:) More

This is the third car that we have bought from the dealership. The first two were used and this is a new Jeep. Greg and Joe wanted to make sure that we were thrilled with a new car purchase and that dealership. The first two were used and this is a new Jeep. Greg and Joe wanted to make sure that we were thrilled with a new car purchase and that the car had every option that we wanted without over-paying. The price they gave was the best by over $1000 with their first quote. The car was exactly as we discussed when we arrived to pay with mats and a full tank of gas. It is the only name I give to my friends and family when they are looking for a car because I know they will also be ecstatic with their purcahse, too. Buying a car is FUN when working with people who want you to enjoy the experience. You will receive three phone calls from the various people at the dealership to make sure that you feel the same way as we do. More

The service was friendly and efficient. They worked hard to place me in the vehicle I wanted for the price I wanted. This was one of the most trust worthy dealers I have had the privledge of using over the to place me in the vehicle I wanted for the price I wanted. This was one of the most trust worthy dealers I have had the privledge of using over the years. I would highly recommend them to all my friend, family and co workers. More

Bob was very professional and took the time to discuss all aspects of the car buying experience. He worked hard to earn my business by offering me a deal that was better than two prior prices for the same all aspects of the car buying experience. He worked hard to earn my business by offering me a deal that was better than two prior prices for the same vehicle from other dealerships in Delaware. The bottom line price saved me $800. over the next closest sales price. He was kind enough to lend me his car so I could get lunch at a favorite New Castle eatery. He trusted me enough to let me drive the new vehicle to my house in Newark without a deposit or any money being exchanged. I felt very comfortable at Carman and I was treated with respect and courtesy. I will certainly buy my next car at Carman. More