Carlton Motorcars

Worst service department. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. They stripped the bolt which forced them to drill it out and over an hour later they gave the car back to me, with the wheel being even farther off center than before. At this point I decided to correct it myself which took less that 5min And discovered that the replacement bolt wasn’t even torque down properly. I reviewed the dash cam recording and listening to the guys test driving the car stating that if I wouldn’t be happy they would just tell me that I needed an alignment. They also went for a little joy ride and revved the engine a few times without it even being warmed up. That place will never see me again. Absolut amateur techs. On a positive note. The service advisor communicated well and was forthcoming as much as he could. More

Phillip is incredible! ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up the check that night. He was knowledgeable and kind! John Baek in accounting should shadow Phillip and Brian for a few months and learn how to speak to ladies and customers in general. John was the rudest, most arrogant employee of a dealership/business I have ever come in contact. We forgot to write one word on our check for the payment, it was our fault, he was so arrogant and angry when speaking to me. Life lesson, Mr. Baek, "It is not what you say, my friend. rather HOW you say it." I was told he wanted to apologize for how he treated me on the phone but I would have to step into his office to receive the apology...no thanks. He has my number and so does the dealership...no call from anyone, except awesome Phillip. He is a class act!! He held this deal together! More

They have always provided exceptional service for me. If your looking for a great deal on a new or used Mercedes you have to give them a chance their customer service is top notch. If your looking for a great deal on a new or used Mercedes you have to give them a chance their customer service is top notch. More

Awesome service from very knowledgeable salesperson and staff. I would highly recommend anyone considering purchasing a new vehicle to make sure they give Carlton a chance. staff. I would highly recommend anyone considering purchasing a new vehicle to make sure they give Carlton a chance. More

On a tough supply chain market Brian made my dreams come true and delivered on pricing and expectations true and delivered on pricing and expectations More

Really great experience buying a 2021 E Class. Chad and the entire team made the transaction smooth and fast. Great experience with the finance team as well, no pressure and competitive rates. Chad and the entire team made the transaction smooth and fast. Great experience with the finance team as well, no pressure and competitive rates. Got a really clean car at a good price and was out in about an hour. Strongly recommend Carlton Mercedes Benz. More

I extremely love my brand new 2022 Mercedes gle 350 Hampton Byrd is an extremely knowledgeable salesman. He walked me through the buying process, answered all my questions and was a joy to work with! U Hampton Byrd is an extremely knowledgeable salesman. He walked me through the buying process, answered all my questions and was a joy to work with! Upon delivery, he make sure I understood how everything worked before left the dealership. More

Phillip and the team are top notch! Knowledgeable and absolutely zero pressure. Since purchasing, I have also interacted with the service department. They are 10/10 as well! Knowledgeable and absolutely zero pressure. Since purchasing, I have also interacted with the service department. They are 10/10 as well! More

Phillip assisted me and advised me on the best course of action for what I was looking for in a vehicle. One of the best dealers I worked with. I normally never leave comments, but their service was great. action for what I was looking for in a vehicle. One of the best dealers I worked with. I normally never leave comments, but their service was great. John made sure I understood all the term an everything Carlton Motorcars had to offer. More