Carlton Motorcars

Great experience Sean Deibert made my decision to buy my first Mercedes very easy. Sean was very helpful and made sure I understood all my options for purchasing a cer Sean Deibert made my decision to buy my first Mercedes very easy. Sean was very helpful and made sure I understood all my options for purchasing a certified pre - owned C 250. The entire dealership respected my time. They had my new cpo vehicle prepped quickly, and they were very efficient in valuing my trade - in. Financing was also quick and I got a Very low rate. I am completely satisfied and feel like this vehicle and the fantastic warranty will allow me to drive worry free for longer than any other car I have owned. I am glad I came in to Carlton to look at a Mercedes. More

Pleasure to buy a car Outstanding experience interacting with Tyrone in the process of purchasing the car. He is respectful, humble and courteous. He was informative, knowl Outstanding experience interacting with Tyrone in the process of purchasing the car. He is respectful, humble and courteous. He was informative, knowledgable and never placed any pressure on you to buy the car. He simply allowed the car to demonstrate its class and qualities which he explained. I have a tremendous respect for him. The receptionists answering the phone were excellent. They remembered my name and knew who I wanted each time I phoned. The experience of purchasing the car was a pleasure. Francis T More

LH Charleston, SC. Alex Park/Carlton Motorcars....the BEST Our experience in buying our first Mercedes was great. We called and spoke with Alex Park on a Sunday concerning a 2014 Mercedes. He was very friend Our experience in buying our first Mercedes was great. We called and spoke with Alex Park on a Sunday concerning a 2014 Mercedes. He was very friendly on the phone. He walked us through paperwork over the phone to hold the car until we could see it. On arrival several days later to the dealership, we were meet by a friendly and professional salesperson. Alex was great. He took us through each step without any rush. Took time to show us other options and even more time to show us (over an hour) the 'bells and whistles' of our new car. Hands down the best car buying experience we have ever had. More

Bought a demo E350 I was looking for a specific E350 with low mileage. I needed some particular options and the car I bought had them all. The car was pristine and dea I was looking for a specific E350 with low mileage. I needed some particular options and the car I bought had them all. The car was pristine and dealing with Robin was low key and pleasant. More

Excellent as Always My family has bought 8 Mercedes' from Carlton and every experience has been fantastic. We adore Sean Diebert who is a pleasure to work with each and e My family has bought 8 Mercedes' from Carlton and every experience has been fantastic. We adore Sean Diebert who is a pleasure to work with each and every time. He is friendly, calm and very organized. As far as the service department goes, Sammy Hood is the best person we have ever had to deal with in the car industry. We are life long devoted clients to Carlton Motorcars. More

Excellent service Robin Rollins had been looking for a specific Mercedes and found one in Greenville, SC at Carlton. I was going out of town for a week and Robin held the car with a had been looking for a specific Mercedes and found one in Greenville, SC at Carlton. I was going out of town for a week and Robin held the car with a small deposit. He drove the car to Florence SC and i took possession the following Monday. he made it absolutely painless and worked diligently to ensure i was satisfied with all of the paper work and procedures that we were requied to go through. It was a great experience...I highly recommend Robin and his crew to do what they say they will do!!!! More

Mercedes Lease Helped me trade my used Mercedes for a new lease. Sean and William were extremely helpful in this process. I would recommend them to anyone. Helped me trade my used Mercedes for a new lease. Sean and William were extremely helpful in this process. I would recommend them to anyone. More

A Car Buying Experience that was a True Pleasure Not every car buying experience is a pleasure, in fact, the majority are probably not. However in dealing with a true experienced professional in Will Not every car buying experience is a pleasure, in fact, the majority are probably not. However in dealing with a true experienced professional in William and an up and coming young professional in Tyler, I enjoyed the accelerated process and felt really good overall throughout.. I love Carlton anyway, as they have the best service of any dealership I have ever dealt with. This positive car buying experience further reinforced my feelings about Carlton. I will be back. More

Used S-Class Mercedes Comments: Sales staff: The sales staff was professional and courteous. I purchased an older used S-Class and Rick treated me with the same respect Comments: Sales staff: The sales staff was professional and courteous. I purchased an older used S-Class and Rick treated me with the same respect as he would higher valued clients. It was greatly appreciated. The owner: I spoke to Mr. Carlton, 93 years young. Very nice man who supports many community events. It was an honor. The car: Used S-Class. TV show topic that evening stated that a good used S-Class Mercedes was a great bang for the buck. Let me put it this way; go find a used S-Class and take it for a test ride. The customer: For me, an online search for a vehicle in my price range took me to Carlton Mercedes-Benz. And yes, I believe I nailed the landing. More

Service is better than the car! Have had my 2010 E350 for over four years. The buying experience went well and I got a fair deal. Joel Johnson, sales consultant. is no longer there Have had my 2010 E350 for over four years. The buying experience went well and I got a fair deal. Joel Johnson, sales consultant. is no longer there, but he provided excellent service. He did not badger me, but let me take plenty of time to decide whether or not to purchase a car. Did not pressure me to buy a car off the lot, but gave me an excellent price on ordering one from Germany. Carlton has delivered excellent service every time that I have taken it in. They had to keep car for over three days at one point due to computer issues, but provided a loaner C class. While everyone in service has been helpful, I have been especially impressed with David Knutti, service advisor. He always provides excellent service, takes time to discuss issues and makes sure everything gets done timely. Latest example is I recently sent him an e-mail about a phone issue and he called me within a couple of hours and gave me instructions on how to correct the problem. Without having to drive to dealership. Sammy Hood has also been very good, but primarily have worked with Mr. Knutti. Excellent service even though they know they will only see me once a year. As title says, I wish the car was as good as the dealership. It's a very good car and I really like it, but far too many issues for this class. Fortunately all of them have been repaired at no cost to me. Carlton service dept. has had a role in making that happen. Prices are high, but that is because of everything M-B wants done to the cars as "routine" services. Mr. Knutti and Carlton do what they can to keep prices down. Highly recommend Carlton and its service dept. More