Carlton Motorcars

My husband and I have purchased three cars from Chad at Carlton Mercedes and have decided, we are not going anywhere else! We absolutely love the brand, and Chad (and everyone at Carlton) has been so wonde Carlton Mercedes and have decided, we are not going anywhere else! We absolutely love the brand, and Chad (and everyone at Carlton) has been so wonderful to work with. Chad was dedicated to finding the perfect car for me, and I absolutely love it! Chad’s follow-up and dedication to his buyers is unsurpassed! More

Carlton motors was very helpful in the purchase of my new GLA I am very please with this vehicle GLA I am very please with this vehicle More

Steve provided exceptional service finding the vehicle to meet my requests. Very pleased with dealership. meet my requests. Very pleased with dealership. More

By far the best dealership there is! Great Customer service! We had a great experience! Great Customer service! We had a great experience! More

Ben is a very knowledgeable, professional salesman. Needless to say he was also very patience since we visited the dealership several times asking questions and seeing what was in inventory. He answer Needless to say he was also very patience since we visited the dealership several times asking questions and seeing what was in inventory. He answered all our questions and guided us to the vehicle that checked all the boxes for us. Sincere thanks Ben for your help with this important purchase for us!! More

Dealership is awesome. The staff is friendly and polite. Pablo is the best salesperson. You couldn't ask for a more personable and professional person assisting you. The staff is friendly and polite. Pablo is the best salesperson. You couldn't ask for a more personable and professional person assisting you. More

Worst service department. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. They stripped the bolt which forced them to drill it out and over an hour later they gave the car back to me, with the wheel being even farther off center than before. At this point I decided to correct it myself which took less that 5min And discovered that the replacement bolt wasn’t even torque down properly. I reviewed the dash cam recording and listening to the guys test driving the car stating that if I wouldn’t be happy they would just tell me that I needed an alignment. They also went for a little joy ride and revved the engine a few times without it even being warmed up. That place will never see me again. Absolut amateur techs. On a positive note. The service advisor communicated well and was forthcoming as much as he could. More

Phillip is incredible! ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up the check that night. He was knowledgeable and kind! John Baek in accounting should shadow Phillip and Brian for a few months and learn how to speak to ladies and customers in general. John was the rudest, most arrogant employee of a dealership/business I have ever come in contact. We forgot to write one word on our check for the payment, it was our fault, he was so arrogant and angry when speaking to me. Life lesson, Mr. Baek, "It is not what you say, my friend. rather HOW you say it." I was told he wanted to apologize for how he treated me on the phone but I would have to step into his office to receive the apology...no thanks. He has my number and so does the dealership...no call from anyone, except awesome Phillip. He is a class act!! He held this deal together! More