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Carlton Motorcars
Greenville, SC
672 Reviews
Welcome and thank you for visiting Carlton Mercedes-Benz. We are conveniently located in Greenville,SC, halfway between Charlotte and Atlanta. You can visit us at 2446 Laurens Road Greenville, SC 29607. We look forward to making your acquaintance. At our state-of-the art facility, you'll find:
* Comfortable lounges
* Free WiFi throughout the premises
* Flat-screen TVs and complimentary coffee and snacks in waiting areas
* Parts and accessories center
* Shuttle service available
* Factory-trained technicians and advisors
Our main goal at Carlton Mercedes-Benz is making your dealership experience as easy and enjoyable as possible. This philosophy extends to exceeding customer expectations before, during and after the sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 672 reviews
August 29, 2024
Super excellent dealer! ! Sales guy is so smart and easy to deal with them. He is so kindness and help a lot. I really appreciate his help and I am exciting new car. I dif ! Sales guy is so smart and easy to deal with them. He is so kindness and help a lot. I really appreciate his help and I am exciting new car. I differently recommend Carlton and purchase again in near furtures. More
by MK
Employees Worked With
August 29, 2024
I had (and still do) an excellent experience buying my Mercedes GLC. I cannot say enough good things about Chad Gossett and his professionalism and customer service. Mercedes GLC. I cannot say enough good things about Chad Gossett and his professionalism and customer service. More
by richardsuzanne
Employees Worked With
June 17, 2024
Excellent experience, Hampton Byrd is great, have had a few questions since I purchased the vehicle and he always responds quickly. John Baek in financing was very clear in explaining my options, no pressu few questions since I purchased the vehicle and he always responds quickly. John Baek in financing was very clear in explaining my options, no pressure. Sammy Hood in service took care of my car key fob quickly. More
by Jack McCall
May 21, 2024
Our experience with Carlton Motorcars was excellent. Phillip Robertson was exceptional. He took care of all of our needs and answered all of our questions from trade-in to purchase and has made himself Phillip Robertson was exceptional. He took care of all of our needs and answered all of our questions from trade-in to purchase and has made himself available for any questions that we may have going forward. John Baek, in financing, was also outstanding. He made the paperwork process a breeze. We have been purchasing Mercedes since 2007 and Carlton meets or exceeds the Benz standard we have become accustomed to. Thanks again from Patti and Mike Koscal. More
by Mike
May 17, 2024
Overall experience was great purchasing our new GLE. Trent Hattingh Was pleasant to work with and very knowledgeable about all the features on our new suv. Trent Hattingh Was pleasant to work with and very knowledgeable about all the features on our new suv. More
by tpz1422
Employees Worked With
Trent Hattingh
March 21, 2024
Ben Mandish was great to work with from the time he answered the phone. He face timed me and my daughter to go over all the features and options( live in Louisiana). Ben picked us up from the airport answered the phone. He face timed me and my daughter to go over all the features and options( live in Louisiana). Ben picked us up from the airport and purchase process was very smooth and seamless. Thank you Ben!! More
by Keith Smith
Employees Worked With
March 19, 2024
Was very happy with my purchasing experience Steven Knupp was great to work with from the moment I met him to when the transaction was completed !! Knupp was great to work with from the moment I met him to when the transaction was completed !! More
by Dm
February 13, 2024
Overall good services this past time for me. They were not able to vacuum the inside and my wiper blades do look like they need to be replaced. Neither one of these are significant. I spoke t They were not able to vacuum the inside and my wiper blades do look like they need to be replaced. Neither one of these are significant. I spoke to Ashley about this and she was very pleasant about being diligent the next time. Jim Hilley More
by jhilley_gatech
Employees Worked With
November 20, 2023
Robbie Rollins was the perfect salesman for me. He answered all my questions and concerns, even those that I did not know that I needed to ask. The perfect salesman without question. Thank you He answered all my questions and concerns, even those that I did not know that I needed to ask. The perfect salesman without question. Thank you Robbie More
by brendagilchr
Employees Worked With
Other Employees :
I did did not get all of the names; however, there were several who worked with me.
November 20, 2023
Very Disappointed! !! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the te !! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the terms of the purchases. Our salesman took our offer to the desk and came back to us with the news that the dealership had SOLD one of the vehicles as we were waiting. This was within 15 minutes of our sitting down to discuss both vehicles. I expressed my disbelief in the way this was handled and told them that were had the vehicle and wanted to buy both of them. The manager was unmoved and said he authorized the sale. This experience was so out of character from what we have experienced at Carlton in the past with our other 2 purchases. We should have been given the courtesy of working out our sale before the vehicle was sold out from under us. Very Disappointed!!! More
by Michael West
