Carlson Toyota

A friendly dealership that helped us find the right car and assisted us through process in nicely manner. and assisted us through process in nicely manner. More

if there was an option for 0 stars, I would have chosen that option. Worst. Experience. I took my car in for oil change and tire rotation per a prepaid service agreement. This is a car I bought from th that option. Worst. Experience. I took my car in for oil change and tire rotation per a prepaid service agreement. This is a car I bought from this dealer. When it was completed, I was informed I would need to pay $84 for the oil change despite the person who received the car confirming there was no charge for today's service. When I challenged the cost and said don't do the service then the employee told me it had been done i needed to pay for it. I was then directed to a manger who greeted me by saying "why don't you want to pay for the oil change?" Then he told his employee to bring the car back in and put the old oil back in. He asked me how I felt about that and I said OK. Then he told me he would explain my rights to me and that he could charge me up to $100 each time I bring my car to them. He was condescending and bullying to me. After he scolded me, he told me they would cover it this time...I refused to let them. I would rather they receive this money from me, since it is the last time I will ever do business with them. I encourage people to avoid this dealer. My entire visit was centered around selling me things (needed or not) and getting money from me - it had nothing to do with what my car might need to have done. I will not go back. More

Terri was a pleasure great customer service skills and amazing knowledge with the process. Thank you amazing knowledge with the process. Thank you More

Terri Dotson is very knowledgeable and took the time to show us how all the bells and whistles work, including the computer settings. We really appreciate her friendly, easy going personality with just the show us how all the bells and whistles work, including the computer settings. We really appreciate her friendly, easy going personality with just the right amount of humor. Terri knows how to put people at ease when making such a big financial purchase, and you can see she genuinely cares. No questions are too great or small for Terri, and she's always available to answer them. I have and will continue to tell friends and family if shopping for a car, go see Terri Dotson at Carlson Toyota, she will take good care of you. More

I was terrified to step foot in to a dealership considering I haven't purchased a new car in 14 years and things have changed so much over time. Terri was so kind and gentle. She took me on a tour considering I haven't purchased a new car in 14 years and things have changed so much over time. Terri was so kind and gentle. She took me on a tour of the dealership and introduced me to all the important people. I EVEN GOT TO MEET PAIGE CARLSON 🎉 The whole experience was fabulous. Terri helped me get my old car home since I didn't trade it in. If I could give Terri 1,000,000,000 stars I absolutely would! Keep being a great person Terri. I would refer her to anyone looking to purchase a new/used vehicle. More

I love her she is easy to work with she give me the right car that fits me and my kids thank you so much beautiful ! car that fits me and my kids thank you so much beautiful ! More

Was interested in a used 2016 Honda Fit they had. Was curious about a few condition things and called since the dealership was an hour and a half away from me. Annika Froiland had answered my call, Was curious about a few condition things and called since the dealership was an hour and a half away from me. Annika Froiland had answered my call, I wanted to make sure it wasnt smoked in and no major dents or dings. She said she has not been in this particular car yet, she sent me a video of the car and pointed out things like minor dings and while she was on the inside of the car you could see the gas gauge flashing(she stated that it needed gas). A few days later I decided to go to the dealership for a test drive, they knew I was coming and had the car heated up. I ended up buying the car. The day after I purchased the vehicle, I noticed that the gas gauge was not working, and once the car was heated up for over a half hour or so the gas gauge would start working. This continued to happen a few days, my wife had called the dealership and was told that they werent interested in helping since I didnt purchase the warranty. Im assuming they knew about the issue, I looked back at the video Annika sent me, I noticed that the gas gauge was just flashing and didnt show anything about the fuel being low. Whomever started the car should of noticed that the gas gauge was not working. I Later received a call from a manger, Ryan Townsend, he said he would check with the service dept and get back to me the next day. I did not hear from him from over a week and ended up doing research and fixing the issue myself, had to take apart most of the dash and remove the instrument panel and resolder it. I then did not receive the plates for the car, and the temp plates had expired. I emailed Ryan to see if he knew how long it took and to make sure they had the correct address they provided to the DMV, when I was purchasing the car they kept asking me if an address that I havent lived at for over 15 years was my address, not even sure how they got that address. Ryan emailed me saying hed look into it. I have not heard back from him. Had I known of the gas gauge issue, I would have not purchased it. More

Bought a camery, it's a was a easy smooth process. Happy with my purchase. Happy with my purchase. More

Good service department and nice people in the sales area. Dealership is clean and comfortable to wait in. area. Dealership is clean and comfortable to wait in. More