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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,166 Reviews

1402 Holly Pike

Carlisle, PA

17015

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1,166 Reviews of Carlisle Cadillac Buick GMC

September 29, 2018

Friendly knowledgeable staff. Jill Baun was very helpful and friendly. She explained all of the purchasing options available and answered all of my questions as well. Once I purc More

by stebar123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Baun
September 29, 2018

Park Assist not working. Asked them to tell me why my park assist did not work.They came back and said it was broken and here is our bill for $65.00. This is a good reason why More

by flapsup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen McBeth
Oct 19, 2018 -

Carlisle Cadillac Buick GMC responded

Good afternoon. I appreciate your review. We looked at your park assist and determined it was in fact broken. They explained to you that it was due to damage on the front bumper where the sensor is located. Because it was caused by physical damage, it would not be covered under factory warranty. I was told they advised you what it needed and quoted you an estimate of approximately $530.00 to correct the issue. The $65.00 bill was for the time our technician had the car in the repair shop to diagnose the issue. I am sorry you were not satisfied with your experience, but In all fairness, you weren't just handed a bill. You were also given an explanation of the damage and what it would cost to fix it. It is up to you as the consumer as to whether you do or don't fix it. If you have any other questions or wish to discuss this further, please feel free to reach out to me. Thanks again, Jason Ramey, General Sales Manager.

Oct 20, 2018 -

flapsup responded

They gave me an estimate to repair the Park Assist. The estimate came to $530[.00 Approx. Round numbers. Went to their GMC competitor their estimate, same list of items for the repair, was $320.00. Quite a difference for the same scope of work. CARLISE GMC has never been known for reasonable work estimates. Their GMC competitor - Frysinger was much easier to deal with and less hassle. And they did NOT charge me $65 for the estimate. I think you know were I am going for the work.

September 28, 2018

Purchasing my Suzuki Vitara I gave 5 stars to Carlisle Cadillac Buick GMC because Bob Purvis was great, very welcoming, friendly & caring!! Bob took the time to get to know me pe More

by Beck84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Purvis
September 28, 2018

State inspection Service department was courteous and knowledgeable. Waiting room was nice. It offered coffee and cold drinks and snacks for customers. The only negati More

by rosenylund1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 28, 2018

Great Deallership Went to turn in my lease and bought a brand new 2018 Encore. Bob was excellent. The experience was fast and easy. Great price. I will definitely retur More

by Harryknisley
Recommend Dealer
Yes
Employees Worked With
Bob Purvis
September 26, 2018

Best Car Buying Experience To Date! This dealership really catered to mine and my family's needs. They personalized my car buying experienced, and got me into the car of my dreams. The w More

by RachaelMarie1186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin ?, Jill Baun
September 26, 2018

Great service The service department is excellent when it comes to servicing and repairing my wife's car. They dont try to sell you on extra services or unnecessar More

by scott.e.halbleib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 24, 2018

GMC Acadia This dealership isn’t your average car dealership. It’s a place that embraces little things like customer service and we will be buying our cars here. More

by Acadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krupski
September 19, 2018

Great service It was time to have my car inspected & when I received a large coupon card, listed was winterization so I made an appointment with Karen to have both More

by IH54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 17, 2018

Best help, best price Without a doubt the top rated service in the world. All of the staff were extremely friendly, understanding, and had a willingness to work together wi More

by Nickh1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ramey, Tyler Carroll
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