Carl Hogan Automotive Chrysler Dodge Jeep Ram

I came to look at ram trucks no one approached me to see if I had any questions on the 5 trucks I looked at if I had any questions on the 5 trucks I looked at More

Very frustrated - goin on 2 weeks with no car now Very frustrated with the service department at Carl Hogan. They have had my car for over 2 weeks now - no loaner car has been available even though we Very frustrated with the service department at Carl Hogan. They have had my car for over 2 weeks now - no loaner car has been available even though we have asked several times. They were not able to find the original problem with my car and damaged it in the process (we had driven it home when it started spewing oil, etc). Even though my husband has videos of the problem they say they didn't see anything wrong when they towed it back. Still waiting to hear about the original problem. We have called multiple times this week and have been told we would get calls back but have not - only when we push do they connect us to someone. To say we are frustrated is an understatement. More

Purchased a 2019 ram Laramie. Never received the 1st oil change. Also tires keep losing tire pressure. Had oil change elsewhere. Won't be back. change. Also tires keep losing tire pressure. Had oil change elsewhere. Won't be back. More

Disappointed I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked my vehicle up, and I was told the battery passed the load test. However, once I got home my vehicle would not start so I question whether they even performed a test in the first place. I returned to the dealership on Monday, I shut the vehicle off at the service department to show them that it would not start. I arrived around 8:05 a.m. and left my vehicle, they did not call me until 4:50 p.m. to inform me that the battery tested bad but they did not have the battery in stock because it was on back order. I was asked if I wanted to leave my vehicle until the battery came in hopefully on Thursday, but I was never offered a ride or a courtesy vehicle. When I opted to take my vehicle because I did not have another form of transport, it was suggested that I use my jump start and just start it up with that each time in this 90 plus degree weather... really!! My level of frustration was past 100 at this point because they were totally unprofessional and clearly not concerned with my needs. It is very unfortunate that this is the only Jeep dealership in close proximity because Carl Hogan has always had a very poor service department. More