Carl Burger Dodge Chrysler Jeep RAM World

I don't like writing reviews but I do not like businesses that are down right shady and do not have any effort at customer service. Zero stars. Brought my car in Oct 2021 for a warranty replacement of my rad that are down right shady and do not have any effort at customer service. Zero stars. Brought my car in Oct 2021 for a warranty replacement of my radio. Everything was approved and I was told it would be a couple weeks before the radio would come in, once it came in I would get a call and would schedule the appointment for installation. After not hearing back for 1 month I called in to check on it with no response, after several attempts and a few weeks with the same outcome I finally went down to the dealership and found out my service writer quit and my radio did indeed come in but was sent back and I was not contacted. From there I was promised a full detail for the inconvenience and they would order the radio asap. At this point we are in late December. January, February, March and finally on April 8th I got the call that my radio had come in after calling in ever single week with ZERO calls back with the exception for 2 times all through those 4 months and made an appointment for installation. Dropped off my car the night before April 14th so there would be no complications on the day of service. About 25 mins after dropping my car off I get told I need to put down $1,000 due to many radios being sent back. WHAT!?!! I don't have $1000 for you to hold on to! Hence the warranty. After speaking with the service assistant manager and service director they told me they could not waive it. Mind you this is an approved warranty exchange. Got a call that morning as well stating they tried contacting my wife multiple times because we missed our appointment....THE CAR WAS THERE!!! Went and picked my car during my lunch hour. How shady can you be!???? Shame on the managers and owners of this establishment for this extremely poor service and customer care. I called customer care yesterday and they could not help because it is a warranty item and they do not work with the warranty company. They said essentially the dealerships can make up rules/pricing whenever and however they want. More

Great experience with Brian. He was very helpful and everything was fairly very easy. Definitely recommend! He was very helpful and everything was fairly very easy. Definitely recommend! More

Great, friendly service that made the purchasing experience amazing. Post purchase follow-up showed continued customer care is a core business principle for CB. experience amazing. Post purchase follow-up showed continued customer care is a core business principle for CB. More

Jen was very helpful and took care of my service appointment impeccably. Very impressed by my first service visit. appointment impeccably. Very impressed by my first service visit. More

Gibson was on point and we got exactly everything we wanted in our 2022 3500 Bighorn. Slept in the cab the first night LOL wanted in our 2022 3500 Bighorn. Slept in the cab the first night LOL More

Sales department is decent but the service department does not have any skills at all but and are incompetent. Impossible to get ahold of them. does not have any skills at all but and are incompetent. Impossible to get ahold of them. More

I have purchased many vehicles before , but my experience at Carl burger was by far the best one !!!!! Sonny was beyond amazing and took his time to make me feel like I was his only client … he was so attent at Carl burger was by far the best one !!!!! Sonny was beyond amazing and took his time to make me feel like I was his only client … he was so attentive and he helped me every single step of the way from making the switch to Jeep Grand Cherokee! He was so patient with me every single step of the way from selling my car to getting financed for the new one ! I honestly never received such great amazing customer service as I did with sonny ! Usually there’s the people that hate their job and you can just tell which makes it an unpleasant experience… or there’s the ones like sonny that go above and beyond for his customers ! Seriously don’t waste your time at other dealerships that will most likely rip you off and treat you like a number !!! Go to sonny at Carl burger !!! Thank You sonny I love my new car More

Fastest and easiest transaction I have ever had when buying a new vehicle. All of the representatives were knowledgable in the vehicle itself and what works best for us. Continued friendly service and c buying a new vehicle. All of the representatives were knowledgable in the vehicle itself and what works best for us. Continued friendly service and communications after purchase! More