Carl Black Chevrolet Buick GMC

They were unwilling to be competitive w a neighboring dealership in order to earn my business. Didn’t want to negotiate through email when others did without issue. dealership in order to earn my business. Didn’t want to negotiate through email when others did without issue. More

Horrific customer service. I thought it may be Justin, my advisor that is failing. But, after contacting others, its the entire department. I had 7 calls in to Justin with zero I thought it may be Justin, my advisor that is failing. But, after contacting others, its the entire department. I had 7 calls in to Justin with zero call backs in regard to status of my vehicle. Reception takes message, has excuse why they cant call, then says someone will call back, and they dont. When I did finally speak to Justin, he lies and says he tried to call me. Now, I just want to pick my H1 up because I dont want them touching it and they have another excuse that its not ready for pickup. So Day 4 waiting to hear when, and nothing. Complete joke for service. Stay away. I am sorry I bought my 2024 2500 Denali from them now. But I will never go back for service of any kind. Matt Hill More

First thing I must say is Kevin Figueroa is very professional and very helpful. I got my very first 2024 Chevy Silverado 2500 because of dealing with Kevin Figueroa. Employees are very nice people professional and very helpful. I got my very first 2024 Chevy Silverado 2500 because of dealing with Kevin Figueroa. Employees are very nice people at this location. Keep up the Great work Kevin Figueroa . More

Kevin was our sales representative on January 20th 2024. He conducted himself in an ethical and professional manner during the purchase of a 2024 Camaro SS. We are very pleased with Kevin and his attention He conducted himself in an ethical and professional manner during the purchase of a 2024 Camaro SS. We are very pleased with Kevin and his attention to detail ! More

disHonest service dept in Orlando not interested in fixing your car just charge high fees fixing your car just charge high fees More

These guys were great. They went out of their way to deliver the car on Sunday night at 8 PM. I would highly recommend this dealership. They went out of their way to deliver the car on Sunday night at 8 PM. I would highly recommend this dealership. More

Shami was great every step of the process a fast and enjoyable experience 5 stars enjoyable experience 5 stars More

Prompt, courteous and professional sales team; our sales associate had thorough knowledge of the vehicle and options and provided us with a clear understanding of the process. associate had thorough knowledge of the vehicle and options and provided us with a clear understanding of the process. More

We had a great experience at Carl Black, especially with the knowledgeable Shami helping us with our car buying. He did a great job educating us on our choices and we are so pleased that we made a purchase the knowledgeable Shami helping us with our car buying. He did a great job educating us on our choices and we are so pleased that we made a purchase with him. Great after purchase service as well. Thanks Shami! More

Great service and friendly staff. Pleasant experience. Shami was fantastic to work with and knowledgeable. Pleasant experience. Shami was fantastic to work with and knowledgeable. More