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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,570 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,570 reviews

September 11, 2020

I’m not much of a review writer but I’ll give it a shot, I went online to Carl Black Chevrolet’s website, I found the Chevy traverse redline edition that they had in stock, filled out the information name a More

by TKD049
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for taking the time to write your review! We really appreciate it. Glad to hear that you had a smooth, easy purchasing experience for your new Traverse. All the best.

September 11, 2020

Hello, This is Mike! My wife Wanda and I went to Carl Black Chevrolet because she is friends with Adi. We were treated with Soooo much Love and Respect and felt like Family. We will HIGHLY recommend this More

by WANDAJASKOWIAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Hanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : That Dude in Financing was AWESOME too!, Bryan Levitt, JR Munoz
Sep 14, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Mike, glad to hear you and Wanda felt the love and respect from our team here at CBO; that's what we aim for! Thank you much for your feedback and kind recommendation. Take care.

September 11, 2020

Replaced my rear light assembly for free because I had less than 72,000 miles on car. I didn't know I had that option. Doug, the service guy mad crew are awesome. Excellent service for a premium automobil More

by drjamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
Sep 11, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Dr. Jamie, glad to hear the service gang was able to replace your light for free and provide an excellent experience for you today. Thanks for entrusting us with your Yukon! We'll see you next time.

September 11, 2020

Shout out to Luis Rojas. Just bought my 3rd truck from him and he’s always a pleasure to deal with. Great customer service and a painless process. He always gets me the best deals with zero bull to deal w More

by RobertMosavi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Robert, we're happy to hear Luis can reliably provide you with a great customer service experience devoid of pain (and bull). Thanks for your loyal business! Take care; we look forward to seeing you again when the time comes for truck number four.

September 11, 2020

I like your dealership but the sale rep I dealt with flat out xxxx me off. I ask him for a copy of some paper work 4 times and even though he said he would, he still didn't. Then after the sale he acted like More

by RORYBARTON333
Recommend Dealer
No
Employees Worked With
Other Employees : Dwight McCombs
Sep 14, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Rory, thanks for your feedback. That doesn’t sound like the type of experience we aim to deliver at Carl Black. We would appreciate the chance to discuss this further with you; if you get the time, please feel free to make a call to our business director, Travis Hanes, at 407-540-9244. Take care.

September 10, 2020

Lemuel Jones for employee of the month. His service was above and beyond. Very happy with my purchase and the service. All my questions where answer which made it easier for my decision on making the purch More

by Fredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lemuel "LJ" Jones
Sep 10, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there Feedo, thanks for your feedback! Glad to hear that Lemuel provided a great time for you today at CBO. Enjoy your new ride; we look forward to seeing you again someday.

September 10, 2020

JR was not pushy or try to sell me something I didn’t want or need. He put me at ease. I have had bad experiences at dealerships in the past. I will go back to this one for my next car. More

by Rcgop
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Munoz
Sep 10, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear our team was able to give you a laidback, honest car-shopping experience without any pressure or questionable tactics; that's what we aim for. Thanks for coming by, and we look forward to seeing you on that upcoming return!

September 09, 2020

I cannot say how grateful for making the purchase of my car after leasing so easy!! All from the comfort of my own home. Thanks! More

by MSMITH2847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt, David Judovits
Sep 10, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear that the post-lease purchase process was done smoothly for you by our team! Thanks for taking advantage of our remote options. Enjoy the vehicle, and take care.

September 09, 2020

It was a satisfying experience. Dwight went above and beyond to make this deal for me. The finance manager was very nice as well. Thank you More

by DMONTGOMERY621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dwight McCombs
Sep 10, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear Dwight was able to go the extra mile to make a satisfying deal for you! Thanks for choosing Carl Black. Enjoy the new ride; we look forward to seeing you next time.

September 09, 2020

Jonh Vega excelente persona, amable, humilde, dinamico, servicial y muy atento. Lo recomiendo al 100% 💯. Habla nuestro idioma Español. Es Puertorriqueño 🇵🇷🇵🇷&#127477 More

by GONZALEZMARANGELI8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Vega
Sep 10, 2020 -

Carl Black Chevrolet Buick GMC responded

Hola Gonzalez, muchas gracias!

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