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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,557 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,557 reviews

October 20, 2020

Everyone was great and friendly. They answered all my questions and took there time explaining what I had asked. It was a great experience this is my third car purchase with Carl Black Chevy. More

by NATY1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight McCombs
Oct 20, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there Naty, thanks for your review and loyal business! We're glad to hear the gang provided a highly pleasant experience for you this third time around. Enjoy the new ride; we look forward to seeing you for number four.

October 20, 2020

We arrived at this dealership coming from a previous failed deal where they tried to sell us a vehicle with a cracked windshield. Leo sat down with us and we explained that to him he said "why should th More

by Jaz Luciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Willis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Jaz, I had an opportunity to discuss your recent visit with my sales manager and would love a chance to discuss that in more detail with you. You can give me a call at your convenience, thank you. Travis Hanes - Business Director - (407) 426-3000

Oct 21, 2020 -

Jaz Luciano responded

I appreciate your effort to try to save face after the fact. Believe me, there is nothing in the world would make me spend a penny in your dealership. I will take all my business, as I did, from now on, to Seminole Chevrolet. They know how to treat people right from the moment you arrive, keep everything forthright and know how to properly conduct a deal. You are as horrible as Kia East down the street (that is pretty bad). I will be contacting Chevrolet regional offices about this issues as well. I am sure they are going to be delighted to hear how well the dealership that they entrust their products serve their prospective customers. Even though I was buying a "used vehicle" it was still a Chevrolet vehicle after all, and selling vehicles with cracked windshields? That says a lot about how much you care about your customers that you put their safety in jeopardy in lieu of profits. Way to go, Carl Black Chevrolet!

October 17, 2020

Honestly by far the best experience I have ever had was greeted before walking into the door by David and from then on it was like I was the king of Carl black for the day we sat down talked numbers I tes More

by Big milt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Judovits
Oct 19, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Big Milt, glad our dealership was able to provide the best experience of your life for you! That's what we aim for. Thanks for coming in, and enjoy the new Malibu. We look forward to seeing you next time.

October 16, 2020

I would have given 5 stars but wen I finally got my new car it was so dirty it looked old. That really took the smile of my face. More

by ALPHAKID12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for the review! We’re glad that overall your experience at CBO was a positive one, though are sorry to hear about the dirty vehicle. Feel free to give a call to our business director, Travis Hanes, at 407-426-3000 if you’d like to discuss this further. In the meantime, enjoy the new ride!

October 16, 2020

I had a Carl Black purchased Buickin for service and I had a Carl Black purchased Buick in for service and took an opportunity to drive a new Buick and eventually purchased a 2017 preowned car. Salesman More

by Foy C. Stone
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dwight McCombs
Oct 19, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Foy, glad to hear you had an eventful time on your recent visit to Carl Black Orlando! Thanks for stopping in and sampling our many different departments. Enjoy the new ride; we look forward to seeing you next time.

October 15, 2020

I had a great experience at this dealership, especially my salesman, Brandon Morris. If you ever need a car Carl Black Chevrolet is the place for you, just ask for Brandon. More

by WRICHARDSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Morris
Oct 15, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, we're happy to hear Brandon provided a great experience for you today; that's what we aim for! Thank you much for the recommendation. Take care, and we'll see you next time.

October 14, 2020

Great service and very helpful. Really understood what I wanted and price. Worked with me every step of the way. thanks for all your help More

by AHOLCOMB0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for the feedback! We're glad to see our team was able to provide excellent service for you and get you through the process with ease. We appreciate you stopping in, and look forward to seeing you next time.

October 14, 2020

The whole experience of finding and then buying a vehicle from Carl Black Chevrolet was great. The price I got was the best of anyChevy dealer in the area. The effort put forth by my salesman Jeff was great More

by KENWILDE52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Ken, glad to hear Jeff provided a top-tier experience for you here at CBO, and that he could get you into a Chevy at a great price. Thanks for stopping in and for leaving the kind words! Enjoy the new ride; we look forward to seeing you next time.

October 13, 2020

Arnold T.on BirdEye★★★★★★★★★★7 hours agoSo far This Arnold T.on BirdEye ★★★★★★★★★★7 hours ago So far This review is only on the sale person I brought the car from, He went out of his way telling about More

by robertjohnson23
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Robert, thanks for the review! We're happy to hear Leonard provided such a positive experience for you here at CBO. Thanks for coming in and for leaving your kind words. Take care, and we'll see you next time.

October 09, 2020

Jeffrey was amazing and did a great job working a deal for us that everyone was happy with. Thank you so much! Don’t want to work with anyone else! Can’t remember the finance mans name that had us sign pa More

by SUSANCOWART0908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Susan, thanks for the review. We're happy Jeffrey and the gang provided a top-tier experience for you here at CBO. Enjoy the new ride! We'll be looking forward to seeing you again in the future.

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