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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,553 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,553 reviews

October 13, 2021

Disappointed with dealership! Drove over an hour based on the online pricing for a 2500 Denali to get there and they quoted $10,000 more than MSRP which was also more than what they are advertising online f More

by Tmaston3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Carl Black Chevrolet Buick GMC responded

I am sorry to hear about your sales experience. If you would like to reach out so I can further investigate your concern. I apologize for the inconvenience. Kyle Cloud Carl Black Orlando

September 29, 2021

Lizzie has been a big help pointing me in the right direction for my truck buying needs. I highly recommend going and talking to her about buying trucks cars etc. I’m currently waiting for a Chevrolet More

by Stocumcontracting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

There was a wonderful experience we did everything online I don't think we were in the dealership for more than 10 minutes will definitely be back Lizzie was amazing! More

by josh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2021

Please stay away from this dealer they will rip you, I’ll give them a 0 star but there’s no option More

by Armsamy1@gmail.com
Recommend Dealer
No
Employees Worked With
Louis Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2021

My family and I love Carl Black and their top-notch service. And Leo Willis is the absolute best — super knowledgeable and unbelievably kind. If you’re looking to buy a car from someone honest and reli More

by Lexie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2021

I felt very welcome and was treated like royality , Excellent ! More

by pedrosantiago61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Brinson
August 02, 2021

Our sales person Luis Rojas highly recommended, no pushing and friendly. He is a bilingual nice guy, made my buying experience very smooth and he answered all my questions! More

by P Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

This was my third car and Customer service was really good. Leo really took his time to answer all of our questions I definitely come back. More

by Carini1986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2021

I am a verified customer ::: I’ve purchased a 2021 Chevy just in April and I’ve been to the service Dept. 3 times and every time has been a disappointment. The lack of communication is horrible, barely any More

by Gigi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Casey Shelton
June 27, 2021

I'm not sure why this dealer is rated so high, perhaps it was Dowain & Travis who must be rookies or are new (and judging by their reviews one of these rationales must be the culprit). But, I digress. Thes More

by ExperiencedNegotiator
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Hanes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dowain Nunes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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