Carl Black Chevrolet Buick GMC

Purchase new vehicle My salesperson is Leo Willis and I have to tell you he was superb,very knowledgeable and courteous.My very first salesman was terrible had no patience My salesperson is Leo Willis and I have to tell you he was superb,very knowledgeable and courteous.My very first salesman was terrible had no patience he didn’t look prepared but thank god leo step in and help me in this process everyone should be a Leo bc he’s patient has they come and refer him over and over again kudos to you sir job well done...👍 More

Best Dealership - Awesome Staff! Excellent service! I just purchased a new vehicle over the weekend and am still in awe over the wonderful service I received. My sales person, Leona Excellent service! I just purchased a new vehicle over the weekend and am still in awe over the wonderful service I received. My sales person, Leonard Willis, went so far above and beyond to help me get into the car I truly wanted. I went there late Friday and kept him there until almost midnight (they "close" at 9pm). Mr. Willis was literally running around to help me the whole time I was there. I will recommend this dealership to anyone and everyone. Everyone there is awesome! So, thank you to all the wonderful staff at Carl Black Chevrolet Buick GMC, and a special heartfelt THANK YOU to Leonard Willis!!!!!! Kathleen M. Childs More

Amazing Leo was fantastic! I came in for an oil change and walked out in a brand new SUV. He knew the inventory and exactly what I was looking for. He was abl Leo was fantastic! I came in for an oil change and walked out in a brand new SUV. He knew the inventory and exactly what I was looking for. He was able to help me lower my payments and make my new car buying experience super easy! More

No hassle vehicle purchase! We decided to stop in to look at the Chevy Colorado pick ups. We parked our car and was approached by a salesman who asked if we wanted assistance or We decided to stop in to look at the Chevy Colorado pick ups. We parked our car and was approached by a salesman who asked if we wanted assistance or just wanted to look on our own. That was a pleasant surprise! We accepted his assistance to see the Colorado’s they had in stock and let him know exactly what we were looking for. We looked at a few on the lot and then drove a couple. Our salesman found just what we were looking for in the right color, the right price and made the purchase happen! He wasn’t pushy at all. This was probably the most low key, low stress vehicle purchase we’ve ever had! A huge thank you goes to salesman Matt Miller for your help with our purchase today! More

Went in oil change came out with a new car I've always have excellent service with them every time I go there. Matt Miller was one of the best salesman to work with. Thank you I've always have excellent service with them every time I go there. Matt Miller was one of the best salesman to work with. Thank you More

March 30, 2108 Fantastic Service!! Came in to get an oil change and drove out in a 2018 Traverse. We didn't plan on getting a new car but our salesman was so great Matt was very cour Came in to get an oil change and drove out in a 2018 Traverse. We didn't plan on getting a new car but our salesman was so great Matt was very courteous, knowledgeable and made the experience one that will bring us back over and over again. More

Awesome customer service My mom and I purchased her new 2018 Malibu from Carl Black Chevrolet. We dealt with Matt And Nicole, who were our sales people. They were amazing. The My mom and I purchased her new 2018 Malibu from Carl Black Chevrolet. We dealt with Matt And Nicole, who were our sales people. They were amazing. They both were knowledgeable and very helpful in many ways. They guided us through the purchase and they were fast about the process. Thank you both for the great job, we both appreciate it. More

Three months to fix a warranty issue and still not fixed WORST EXPERIENCE EVER AT A GMC DEALER. On November 1st I exited my car and opened the back door while closing the front door. To my surprise, the WORST EXPERIENCE EVER AT A GMC DEALER. On November 1st I exited my car and opened the back door while closing the front door. To my surprise, the side trim on the back door collided with the front door, peeling back the chrome strip on the back door. I immediately called the Carl Black dealership to make an appointment to have someone look at the issue. On November 2nd I visited the dealership and met with Khari Young. He and the Service manager, Jimmy Wilson, looked at the car and agreed that it was a warranty issue and they would order the door trim parts, and call me once they were ready for installation. On closer inspection of the car, it was noted that the trim on the passenger side was defective and would need to also be replaced. Mr. Wilson said the parts would be ordered immediately, and sent to the paint shop for painting. It should be no more than a couple of weeks. On November 16th I called Khari Young to inquire about the status. I was told the parts were received and sent out for painting, and then discovered to be the wrong parts. I again was told that the correct parts were ordered and it should be only a couple of weeks for delivery and painting. At that time I also followed up with an email to Khari confirming our conversation. On the week before Christmas, around Dec. 22nd, I received phone mail from Khari advising that the parts were in and painted. I called Khari and advised that since it was near the holidays It would be after the new year before we could get the car in for the repair. On Jan 10th I took the car in for repair. To my surprise only the trim for the driver’s side had been ordered. To say I was somewhat frustrated would be an understatement. I was again reassured by Mr. Wilson that the missing parts would be ordered and I would receive a call to bring the car in. On February 5th, I took the car in for repair. I was told it should be ready in a couple of days. On Feb. 8th I received a call from Khari Young that the car would be ready by next day. On Friday morning, Feb. 9th, I received a call advising that the car would be ready later that day and I would be called when it was to be picked up. At around 2 pm I called the dealership and was told the car was ready. When I went to pick up the car, the repair on the driver’s side had been repaired, but I questioned if the passenger side had been repaired since it looked exactly like it did when I brought the car in on February 5th. I was assured that the passenger trim had been replaced. On the following day my wife was out shopping and as she placed some purchases in the back seat she found the newly painted trim for the passenger side laying on the floor. Obviously, I had been misinformed by the dealership. It was now over 3 months and I still didn't have a complete repair of the issue. Since that time I have emailed the general manager of the dealership and have not received a response. I was also sent a survey in which I detailed my experience and also have not received a response. I expect better treatment from GMC. More

my new car Leo was very helpful and patient. He is definitely a asset to this company and I commend for his professionalism. I recommend him for a accommodation Leo was very helpful and patient. He is definitely a asset to this company and I commend for his professionalism. I recommend him for a accommodation for his hard work. More

Great Experience!!! After shopping for a vehicle for several weeks, I was truly impressed with the quality of service received at Carl Black of Orlando. Our sales repres After shopping for a vehicle for several weeks, I was truly impressed with the quality of service received at Carl Black of Orlando. Our sales representative Ryan Reagan was very professional and knowledgeable. He did not try to pressure us into buying, on the contrary he went out of his way to earn our business by answering all of our questions and addressing our concerns . We would definitely recommend Carl Black to someone who is in the market for a great car buying experience. More