Carl Black Buick GMC

Salesman top notch. He went and dug up information about the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with th the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with the finance person. Dismissive rude attitude. Turned the experience sour for me. More

Once I purchase my truck I realize I had been charged some things that was not necessary a total rip off. If I had to do this again I would have not bought from this dealership. some things that was not necessary a total rip off. If I had to do this again I would have not bought from this dealership. More

From the moment we walked in, we felt welcome. Shane Runfola was our salesman and he was excellent. He is an asset to your team. Thank you for a great experience. Runfola was our salesman and he was excellent. He is an asset to your team. Thank you for a great experience. More

Very knowledgeable, my salesman (Dominick) was on point. Its because of him that I didn't go to the other 3 dealerships on my list before making my decision! Its because of him that I didn't go to the other 3 dealerships on my list before making my decision! More

We got a great deal on our Buick Enclave Avenir. Gordon was very knowledgeable about the vehicles we considered and we never felt pressured or rushed. The GM, Jon, was also very accommodating when working was very knowledgeable about the vehicles we considered and we never felt pressured or rushed. The GM, Jon, was also very accommodating when working with us on our trade and the deal over all. Good job by all!! More

Good Afternoon, The process was a few hours I had Good Afternoon, The process was a few hours I had already told them I was approved through my credit Union but I still was told to see if they cou Good Afternoon, The process was a few hours I had already told them I was approved through my credit Union but I still was told to see if they could get me a better deal even after the day before filling out the online application I had to fill it out again. I was not pleased with the extra $1600 that was added in fees and was told it was taken off yet when asked for the bill of sale saw that the price had been moved into the online price. Which I addressed. Once the price was negotiated to a better rate I asked if they could hold it for me being that I was headed to obtain the check and was told no it may or may not be here when you get back. And was told that I would need to put something down . Then after asking why they do not allow someone to take the car for a day like other dealerships he then had me sign a paper and I was able to take it. Also I noticed the car had a cracked fog light which they said they could not repair and a cracked windshield which they said they they could take care of by scheduling an appointment because the glass guy was not answering the phone. But I have yet to hear back from them. Overall the car is nice but I can’t say I was ecstatic with the service. I was not even provided a car fax or maintenance list. I know that buying a car is a process but all the run around and not being thorough is not acceptable. More

The staff of this dealership is top notch! Was on top of everything I wanted, ordered the truck and delivered way faster than expected! While other dealerships couldn't even get what I wanted in! Thank you everything I wanted, ordered the truck and delivered way faster than expected! While other dealerships couldn't even get what I wanted in! Thank you for everything, I will be back!! More

Excellent service. Was not rushed into making a decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone More

At Carl Black, people were informative, but not pushy. They worked with our schedule and were very timely. We have used this dealership for years, but explored other products before deciding on our Buick They worked with our schedule and were very timely. We have used this dealership for years, but explored other products before deciding on our Buick. Overall, we had a great experience! We More

Horrible on paperwork extremely slow paying off car costing more interest and no response when asking why the car wasn’t paid off in a timely fashion costing more interest and no response when asking why the car wasn’t paid off in a timely fashion More