Carl Black Buick GMC

I went to Carl Black of Roswell to look at a GMC Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He a Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He answered all my questions but one. With that one question he walked me straight over to the service department where he asked a service writer and I got my answer. From the sales, service to the finance was an easy experience and all the guys I met, Tod, Jon, Matt, Steve, Bill and Dominick were awesome. I like this dealership and the people who work there. More

Best service experience I've ever had. Tommy and his team treated me like a friend and gave me a play by play via text on what was happening with my vehicle. They got me my car back quicker that expected and treated me like a friend and gave me a play by play via text on what was happening with my vehicle. They got me my car back quicker that expected and got me back on the road. I would recommend them to anyone! More

Don’t use Carl black Roswell. They’re not telling until after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t tryi after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t trying to rob people who can’t say no. More

Called Sales Manager Matt about a 2021 Denali XL that I saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could vi saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could view how the vehicle was equipped and confirm MSRP to make sure it was the same as what I saw on line. Once I received this I told them to move forward with sending me what the total is going to be with taxes, tag, and administration fee. When they sent me this information, they raised the price $5,000 over MSRP and added another $1.842 for waxing and treating the interior which is nothing more than a sales scheme. Based off the reviews that I have read about this dealership, this appears to be a common practice, so buyers beware. To General Motors, you need to know when you have dealership that do not represent your brand well and have unethical business practices. To the owners of this dealership, if you encourage or compensate your employees to conduct business this way, you need to realize this is not a sustainable practice. I’m a 53 year old business owner and I take pride that I can grow my business annually and give my employees raises each year without having to jeopardize the integrity of my company or compromise my professional and personal values. More

Caution buying a truck here and watch out for hidden fees such as their accessories they try to trick you with. Bought a truck back in 2012 from Carl Black Roswell and was told they were about family and ret such as their accessories they try to trick you with. Bought a truck back in 2012 from Carl Black Roswell and was told they were about family and return customers. Questionable business practice going on here. Won’t shop here again. More

In the market for a new gmc canyon. Submitted request for price and availability on similar vehicle we were looking at elsewhere. No response for over a day. Got on chat waited an hour for response. Told cha price and availability on similar vehicle we were looking at elsewhere. No response for over a day. Got on chat waited an hour for response. Told chat person to respond via email. No response for 2 days. Sent another request. No response for a day. Called, was told I would get a call back from the sales manager, no response. Got on chat again waited for 23 minutes they said they would respond via email, then message popped up "Sam the sales manager has joined the chat, let me check for you." Responded one of my managers sold this truck. I immediately went back to the original truck we were looking at and it had sold at the other dealership. Which was Rick Hendrick. But they responded to me in minutes. Now all that is available is white everywhere, If it takes them a week to let you know if a xxxx car is on their lot, it makes you wonder how they can do anything productive. More

The sales agent Carl is very helpful and went above and beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car. beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car. More

Top notch delivery and negotiations. Very fair and reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black. reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black. More

Appreciate the work to find the right vehicle to fit my needs. A a a a a a a a a a a a z needs. A a a a a a a a a a a a z More

Carl and Sam were good to work, however the finance person was very condescending on his interaction with us. My company has a partnership with Buick but he didn't even mention I could have a discount person was very condescending on his interaction with us. My company has a partnership with Buick but he didn't even mention I could have a discount from my company employee discount. Terrible attitude from finance person and didn't even bother to mentioned about my company discount. I'm not happy with this as during the current financial situation many customers deserve the best offers on the market if they want to attract more customers or get referrals. More