Carl Black Buick GMC

This has been the worst dealership that I have ever had to work with. I purchased a 2014 Buick Encore and two week after purchasing I went to gas station and when I return to my car it would start. I've to work with. I purchased a 2014 Buick Encore and two week after purchasing I went to gas station and when I return to my car it would start. I've had this car less that two months now and have had ti have it jumped started 5 time including replacing the battery. I have reached out to the dealership manager Jon Roberson and have yet to receive a call back from him. I have spoke with Sam Garcia an several occasion and all I'm hearing is that he will get with Jon to try to get me out of my car, but no response from Jon at all. I guess my only alternative is to take them to court for the selling of a lemon. High disappointed. What ever you do don't purchase from this dealership, nothing but the run around.. More

We bought a brand new 2023 Yukon Denali off their lot. In less than 24 hours, the back up cameras went out. While inspecting and trying to repair the Cameras, the service department damaged the inside o In less than 24 hours, the back up cameras went out. While inspecting and trying to repair the Cameras, the service department damaged the inside of the Yukon. We were told by their service department that the damaged piece was ordered and had arrived in stock but the module for the camera was back ordered, and they would do both repairs at one time. Called today, nearly two months later ... the module is still back ordered, and we found out the damaged interior piece that we were told had arrived, had never even been ordered. On top of these issues ... now the remote start has gone out and the motion activated lift gate quit working. Since we bought the car two months ago, we have reached out to the GM Tod Baker several times, leaving message with the front desk and he has yet to respond or address our issues. Avoid this dealership at all costs, it's not worth it. More

Got Scammed by this dealership. I purchased a vehicle last March for 84K 11 months later I still don’t have all the micro chips that were missing when I purchased it and most rece I purchased a vehicle last March for 84K 11 months later I still don’t have all the micro chips that were missing when I purchased it and most recently found out it’s not going to get the chip for the camera sensors that I was told by the manager that it was going to get them when available. Now they’re telling me it didn’t included the sensors. They offered to buy back the vehicle for $58K less than a year later with only 15K miles on it. More

Had a horrible experience at Carl Black in Roswell from salesperson Bobby, and Sales Managers John Roberson and Sam Garcia. I'm looking to buy either Yukon Denali XL or Cadillac Escalade ESV. Bobby proce salesperson Bobby, and Sales Managers John Roberson and Sam Garcia. I'm looking to buy either Yukon Denali XL or Cadillac Escalade ESV. Bobby proceeds to show me the Yukon and says to me in a very condescending tone "you know this is a 95,000 dollar car", I wanted to say duh! This will be my 3rd yukon, I make half a million dollars a year and live in a 1.5 million dollar home. I think I can afford this car if I'm looking at it. John was very disengaged, and Sam has yet to respond to my emails. I'll take my business elsewhere. More

Arrogance and dishonesty would be two choice words to describe my experience with Mr. Roberson and this is also AS A CURRENT CUSTOMER. I bought my past truck from him even though he just made it his job describe my experience with Mr. Roberson and this is also AS A CURRENT CUSTOMER. I bought my past truck from him even though he just made it his job to make the deal as prohibitive as possible. I went back to buy an 82k GMC Sierra 2500HD Duramax and all I received was an attitude from this man asking me why I even needed this truck. As if it’s my responsibility to justify to this clown why I’m coming into the Carl Black lot and threatening to fork over 80k+ on a truck. Instead, I was called on the phone by the staff; quoted MSRP to bait me onto the lot only to arrive and find $9k in absolutely valueless dealer add-on’s. When I offered to buy the truck without the garbage added to the sticker this clown just laughed and said no. Guess what, clown. I bought my truck. The same day. And I paid MSRP. You might not remember me, but I’ll remember you. And I’ll remember your dealership next time I threaten to spend 80-90k again. More

Just bought a brand new Yukon Denali from Carl Black. We worked with Caleb and he was fantastic. He’s super personable and made sure we were comfortable with the deal we got. We had a great experience! We worked with Caleb and he was fantastic. He’s super personable and made sure we were comfortable with the deal we got. We had a great experience! More

Oh do I have a story for you. .. So, I walked into the dealership beginning of January with a buddy who was looking to buy a truck. Long story short, I actually end up finding a tr .. So, I walked into the dealership beginning of January with a buddy who was looking to buy a truck. Long story short, I actually end up finding a truck and he doesn't buy one because they were asking 10k over, on a USED AT4 with 40k miles. That should've been my red flag to leave, but I saw what I thought was a nice used vehicle and I wasn't going without it. Upon buying the vehicle, it did have some dents and scratches that they said they would fix, an issue with alignment, and it was missing a key fob. This is the second red flag I played the blind eye to and regret with all of my being. Anyways, I take it to service to get it aligned, they tell me that they're incapable of doing so, remember this is the SAME DEALERSHIP I literally just purchased the truck from. The only place that can do it is butler tire, OK that's fine, as long as it can be done... Wrong again. I get a call from butler telling me they can align the truck because the Pitman arm has play... I take the truck to my friends shop to put on a lift to ensure the arm had play and NOT ONLY find a bad pitman arm, but I also find that the oil filter housing is leaking AND the DRIVE SHAFT PINION SEAL IS LEAKING??? How does a dealership, that I forgot to mention, CHARGED 8K OVER MSRP ON A TRUCK THAT HAD SOME WHEELS AND A LEVELING KIT, sell a truck that has these kinds of issues? But the story doesn't stop there... this is where it gets juicy. THANK GOD! I bought an extended warranty with the vehicle, but never in my life have I felt more disrespected, lied to and deceived. I bring the truck in with 1k miles being driven by me (I took it to Tampa to see how it rode and this is what started my journey to get everything fixed because it rode like trash) with only owning the vehicle for 3 weeks at this point. I take it to service and am told that I can't make a warranty claim for 60 days... Weird I thought, and referred to the contract they sold me to see if my warranty plan had these stipulations. After reading, I find they do not, and show the paper work to the service advisor. He proceeds to direct me to the finance department and I end up with Daniel. Unfortunately , when the advisor told Daniel about the issue, Daniel proceeds to try and wait me out and avoid me until I end up confronting him. HIS RESPONSE was that a claim can't be made for 60 days (the complete OPPOSITE of the LEGAL CONTRACT they sold me WITH the warranty) and then says "I can refund you or your warranty costs if you'd like"...the 3 items that needed to be fixed are not low ticket items! They take time to be done correctly and if rushed will end up with the same result we began with! Beyond frustrated, I call the issuer of the warranty that Carl black sold me and ask the rep if there is ANY clause on my warranty that states it doesn't start from date of purchase, ON SPEAKER, she informs me in front of the advisor that there is no clause on my warranty and that it is valid from date of purchase. I finally give the truck to the advisor and he tells me "it's not that you can't bring it in, it's just that if it's before 60 days it on us" and my response was "As it should be!" No truck sold for 85k should have leaking parts. Especially from a big dealership like Carl black. I expected better but was literally given the worst experience I have ever had with a car dealership. Please, please, please, avoid them at all costs!! they are not worth your business and give car salesman the bad name they have!! It's so bad I'm currently in the process of trying to trade it in, despite the negative equity it has. The worst decision I have ever made in my life all i wanted was a reliable, and safe vehicle. More

Deceptive. Promised me a truck I inquired about and told me they would put it on hold for me as I was a repeat customer who just bought another vehicle from them 7 months ago. I didn't haggle the sales pric me they would put it on hold for me as I was a repeat customer who just bought another vehicle from them 7 months ago. I didn't haggle the sales price as you pretty much pay what they want now with the limited inventory. They ran mine and my wife's credit and we were approved. The finance guy called and gave me my finance options which I was good with but he mentioned a rebate that wasn't disclosed to me by my saleman, Paul Marr. I asked for clarity and he said that he would get with the sales manager for clarity and call me right back. Called the salesman and asked the same question. He said he would check with the sales manager and call me right back. Those calls were never returned. 48 hours later, after trying to get a call back or text back on the situation, I find out they sold the truck to someone else(again, after they ran my credit and I qualified). Do not do business with this dealership. You cannot trust what they say. More

Dominick was great and guided us through the order process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. More

VERY unprofessional! Made us go to them when they knew that they no longer had the car we enquired about. Spoke to 3 different people to confirm that the car we want was still available. And when we got that they no longer had the car we enquired about. Spoke to 3 different people to confirm that the car we want was still available. And when we got there after driving for more than an hour only to find out the've already sent the car to auction. More