Carl Black Buick GMC

Nolan was extremely helpful and answered all of our questions. He made the buying process very enjoyable. questions. He made the buying process very enjoyable. More

Very knowledgeable and friendly. He was attentive to our questions and helped get all the right information we needed for the sale. He was attentive to our questions and helped get all the right information we needed for the sale. More

The guys were awesome, they helped me find the vehicle I wanted and continued to follow up after the sale wanted and continued to follow up after the sale More

The car buying process was streamlined and the staff that assisted with my car buying process were very helpful. I'd like to especially thank Nick, Matt, Andres, and Donna. They all went above and beyond to assisted with my car buying process were very helpful. I'd like to especially thank Nick, Matt, Andres, and Donna. They all went above and beyond to meet all of my expectations. More

I was looking for a vehicle. They called me to follow up. Said to make an offer. They accepted my offer. I triple verified, explaining I would be driving a long way to get th They called me to follow up. Said to make an offer. They accepted my offer. I triple verified, explaining I would be driving a long way to get there. Got there and then they said they couldn’t do it and tried to see me. Straight up dishonest and couldn’t have cared any less that I wasted a half a day on their lies. More

They were helpful, responsive, and when the answer was unknown they knew who to ask for assistance. In and out one day. unknown they knew who to ask for assistance. In and out one day. More

I am thankful and grateful for Mr. Cruz , Mr. Garcia and Mr. Bowsher and their vast knowledge and friendly customer service as they assisted in coaching me through the purchasing proce Cruz , Mr. Garcia and Mr. Bowsher and their vast knowledge and friendly customer service as they assisted in coaching me through the purchasing process. They truly went above and beyond the call of duty to help throughout the purchasing process - no pressure. Without a doubt, I was treated like valued customers and not just another number or sale. Thank you gentlemen for ALL of your help and assistance!! I definitely recommend Carl Black sales team (specifically Mr. Cruz, Mr. Garcia and Mr. Bowsher) to anyone looking to purchase a vehicle! More

Steer clear of this dealership. This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I have inquired about vehicles with intentions to buy they have raised the cost of the vehicle from the listing… not just a few hundred dollars or a grand but upwards of $8000 over what was showing on their website. I sent them a screenshot of the price they had show on their website and they said “it was never that price”. Not to mention they add in “accessories” fees on used vehicles that are completely stock and low ball you on trade in value. Ton of wasted back and forth. When we came to buy the car the second time - the dash wouldn’t work… though it had just had a “170 point certified inspection done on it.” The manager said he wasn’t going to hold it for us though until it was fixed because another customer could come buy it as is…. I even offered to place a deposit on it. Though we agreed on numbers and I had uprooted my family to drive a hour into the dealership to trade my wife’s car in I was told by the manager I needed to move forward with the purchase now before it was fixed or it could be sold by the time it was fixed and be put back on the lot… what a way to treat a customer trying to purchase an expensive vehicle from you. Edit- we have now owned this 2020 Yukon Denali xl for 6 days and the digital dash went out AGAIN. After Carl Black had advised they “fixed” it so we could move forward with the purchase. I am now out of state on family vacation and the digital dash cluster doesn’t work so we cannot see even see how much gas we have. I am having to take the car to a local gmc dealer out of state. The entire dash cluster needs to be replaced… Seems evident Carl Black didn’t want to fix the vehicle properly when the warranty was soon to run out within 2000 miles. They just wanted to sell the car, screw over their customer and had no regard in doing the right thing. SHADY. This is by far the worst dealership experience I have ever had. I hope they don’t stay in business as shady as they are. I can tell by all of the reviews most feel the same. More

This is to ur typical shady dealership. Twice now my husband & I found a vehicle on Carl Black’s website and when we reached out & let them know we were coming in to look at it they rais Twice now my husband & I found a vehicle on Carl Black’s website and when we reached out & let them know we were coming in to look at it they raised the price on it (by $8,000!) My husband called them out on it the second time it happened to us and they denied it even though my husband has screenshots of the original price. After a couple of weeks they slowly lowered the price back to what it originally was. At this point, we went in to look at the vehicle. After a little bit of back & forth we came to an agreement both parties were comfortable with. My daughter & I drove an hour to come get the vehicle and when we arrived some of the features were not working. The manager had our sales rep let us know he’d get it looked at by the service department the next day but if we didn’t buy it right then he could sell it to someone else. (Who tries to sell a defective $60,000+ product to someone). We told them we weren’t comfortable with that but could put a deposit down-they said no. Not once did the manager come speak with us despite this issue. We ended up purchasing the vehicle after they fixed the issue & now the dealership is refusing to give us a temporary tag which I have never heard of a dealership doing. More