Carl Black Buick GMC

I set an appointment for 12:15 today to review a vehicle to purchase for our company. When I arrived I was not greeted nicely and asked to wait for 20 mins until a sales person became available. After I con to purchase for our company. When I arrived I was not greeted nicely and asked to wait for 20 mins until a sales person became available. After I connected with the salesperson they couldn’t find the vehicle I reserved for viewing. I found out it was taken to a car show and was then told the car show was close. In an act of reasonability, I agreed to drive over there to see it. But when I arrived and after reviewing the vehicle, I learned it was the wrong one. All to find out that the vehicle that I initially scheduled a meeting for was indeed back at the store. At this point the salesperson felt bad and said he’d give us 10% off and make sure we wouldn’t pay for different wheels we wanted. We go back to the store and identified the correct vehicle after two hours. And after an hour test drive and unpacking its features, we decided to talk numbers. It was at point I lost all trust in this organization. All sympathy was out the door and it was very evident they were only extrinsically motivated to try to take as much money from me as possible. Which reflected on a proposal of cost breakdown of the vehicle that did not reflect any discounts on the wheels we wanted, no 10% off, and what seemed to be a fictitious $3k “carl black advantage fee” for a protective spray that was allegedly for seat protection - even though the vehicle was dirty and had not gone through its inspection since delivery. When I tried to discuss these fees and called forth on what was said to me the sales guy denied saying he’d offer 10% off and that the statement was only for accessories. I was thinking to myself, well if that was the case then why wasn’t that discount reflected on the accessories. He also said that he doesn’t even get 10% off as an employee - but apparently online GMC employees get 15% off. Not to mention, it was framed succinctly that the vehicle itself would be discounted because in depth about it. He did agree the Carl Black Advantage fee was egregious with a smirk on his face. And kept pointing at the idea that his manager “might” still help with the wheels and now they can’t be swapped out for legal reasons. With also the emphasis that I should sign this paper which was 25% above MSRP. I’m writing this review in hopes to save others four hours out of their day if they are looking to do business with honorable people. While also I’m hoping the owner can see this and be motivated to offer better training for their employees - including their management. I’d like to think there are good car dealerships out there, but this one doesn’t fall within alignment with good business ethics and morals. With that said, we will be taking our business elsewhere. More

I have been dealing with this dealership for many years and it always impresses me with its performance. and it always impresses me with its performance. More

Great experience. Easy to deal with and Nolan was great to work with while buying my new truck Easy to deal with and Nolan was great to work with while buying my new truck More

I arrived at Carl Black GMC early this morning, prior to their scheduled opening and was greeted warmly by Nolan Knox, who starts his days early. Nolan recognized that I like to move fast, was very helpful their scheduled opening and was greeted warmly by Nolan Knox, who starts his days early. Nolan recognized that I like to move fast, was very helpful in answering questions I had and facilitated a decision making process. Professional and relaxed in his approach, Nolan made for a comfortable transaction that kept the business to the basics. Exceptional customer service. More

Fantastic service all around. Even helped me install my 5th wheel!! Great guys over there. Even helped me install my 5th wheel!! Great guys over there. More

I walked into Carl Black Roswell looking for a very specifically equipped truck. I met Nolan in sales who immediately found the options for me and took his time to make sure I knew all of the features specifically equipped truck. I met Nolan in sales who immediately found the options for me and took his time to make sure I knew all of the features and specs of the vehicle. He was helpful and patient while I debated colors, and helped me work was I felt was a good deal. I highly recommend Nolan if you're looking for a new GMC or Buick! More

Test drove my Canyon AT4 at Carl Black in Kennesaw. Experience there was not that great. But Carl Black in Roswell was a great experience, especially Nolan. Experience there was not that great. But Carl Black in Roswell was a great experience, especially Nolan. More

Good info, quick acurate purchase . nice inventory. Clean facilities. Courteous and professional. Easy to get to. nice inventory. Clean facilities. Courteous and professional. Easy to get to. More

Beyond and above is what I experiences… I did not have best credit and they found away to make it happen. I extremely happy with purchase!!!! :) best credit and they found away to make it happen. I extremely happy with purchase!!!! :) More

Professional, very knowledgeable and willing to meet your all around requirements both personally and financially. your all around requirements both personally and financially. More