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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
842 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 842 reviews

April 01, 2025

Very comfortable car shopping, helpful, welcoming, friendly. Our first Subaru, always had Honda. Many family members have Subaru. Looking forward to ours. More

by JANDM101682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Bailey (finance), Val (tech)
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March 31, 2025

Everyone we encounter was super nice, professionals and helpful. Paul Snyder was our salesmen and he is super! All staff knowledgeable and great to deal with. More

by DMONEIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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March 30, 2025

I have never had a more pleasant experience and a more knowledgeable salesman like I had here at Subaru of Utica. Young Mike was a great salesman and I would recommend him to anyone wanting a Subaru. Ever More

by THERRIAULTVT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Subaru of Utica responded

Thank you for sharing your positive experience at Subaru of Utica! We're delighted to hear that Mike and the rest of our team made your car-buying process smooth and enjoyable. Enjoy every moment with your new Subaru Forester, and we appreciate the recommendation!

March 28, 2025

For some reason when I tried to give a review previously, it did not go through. We were very pleased with the service More

by BARBARAMONIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will worked with some of them and I worked with others and I am very sorry that I don’t remember their names but everyone we worked with is helpful and pleasant and treated us with respect.
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Mar 31, 2025 -

Subaru of Utica responded

Barbara, thank you for your persistence and kind words! We're delighted to hear that you were pleased with the service at Subaru of Utica. If there's anything else we can do for you, just let us know!

March 28, 2025

A great process! Carbone Subaru of Utica is awesome! Jackson was so helpful! We love our Subaru outback More

by SKIGREENE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson
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Mar 31, 2025 -

Subaru of Utica responded

Thank you for sharing your experience with us! We're delighted to hear that Jackson and the Subaru of Utica team made the process enjoyable. Enjoy every moment in your new Subaru Outback!

March 28, 2025

All sales people were very helpful. There were great to deal with and very professional. More

by ABUELL1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
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Mar 31, 2025 -

Subaru of Utica responded

We are glad to hear it! Should you need anything else, please let us know.

March 26, 2025

Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Subaru of Utica responded

Thank you for sharing your positive experience with the team at Subaru of Utica! We're delighted to hear that our service desk has consistently provided friendly and helpful assistance. We appreciate your support and look forward to serving you again in the future!

March 26, 2025

Got me in for an oil change with no appointment. In & out in 1 hour More

by DKUHN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Subaru of Utica responded

Thank you for stopping by! It was a pleasure assisting you with your oil change.

March 25, 2025

I was very welcome by customer service. My car was taken care of on the spot. And when I notice a problem wasn't taken care of. I went back in and talk to the same person who welcomed me More

by PATTIEJUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Subaru of Utica responded

Pattie, we're delighted to hear that our Subaru of Utica team took great care of you and promptly addressed your concerns. Thank you for sharing your experience with us!

March 22, 2025

Everyone we have dealt with has been very curteous and professional. I would highly recommend my friends and family to you! More

by SRILEY50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diminic
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Mar 24, 2025 -

Subaru of Utica responded

Thank you for recommending Subaru of Utica! We're delighted to hear that our team provided courteous and professional service. We look forward to welcoming your friends and family in the future!

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