CarWise Gurnee

TL;DR: If you can possibly avoid this dealership, you should. PROBLEM 1: My experience started by entering a credit app on Elite's website. I received no response, so I started trying to call the deal should. PROBLEM 1: My experience started by entering a credit app on Elite's website. I received no response, so I started trying to call the dealership. They outsource their calls, and there seems to be no connection to the outsourced phone people and the people at Elite. Eventually I found a local number and got on the phone with them. PROBLEM 2: Where other dealers gave me immediate approval, I had to provide a pile of documents to get approved with Elite. PROBLEM 3: After I got approval, I made an appointment to come pick up the vehicle. I showed up on time for my appointment, but Elite had nothing ready. I waited 3 hours. PROBLEM 4: On the bill of sale Elite packs on a lot of extra charges. These are included in the advertised price of the vehicle, but you have to purchase them or Elite won't do business with you. PROBLEM 5: One of these is a GPS device that you pay $400 for. It's so they can send you texts based on your driving to try to sell you service in the future. You have to sign a service contract for it, which I refused to do. I signed everything else and left with the car. Elite then called insisting I sign the service contract or the bank couldn't fund my loan. This is obviously false, and the service contract itself says that it is a separate agreement and NOT a condition of purchase! Nevertheless, Elite stated they would "send someone to pick up the vehicle" if I did not sign it. A bold-faced lie, and a threat to get me to sign up for a service I didn't want. PROBLEM 6: Even when called out and shown the terms of the agreement, Elite still harassed me to sign the document. So, I called the Illinois Attorney General and filed a complaint. Definitely a hassle. Magically, they "found a way to fund my deal without it." PROBLEM 7: Prior to purchase, I saw the tires looked bald. I asked about it, because I would be driving the vehicle back to Denver. They assured me the tired passed a "safety inspection." In reality, they had less than a 32nd of tread left on them, so that had to be replaced for $1600 before I drove home in the snow. PROBLEM 8: There were huge scratches on the vehicle not in the pictures, and not disclosed prior to my flying in. PROBLEM 9: On the way home, I discovered the door handle to the drivers door would stick open. Cost to repair: $950. PROBLEM 10: I also discovered the sunroof was off the track, and inoperable. Cost to repair: $7,600!!! That's more than $10,000 in repairs that were not disclosed by Elite. PROBLEM 11: Elite promised they would reimburse my $77 uber ride from the airport. They did not. CONCLUSION: I should have done a more thorough inspection before I left with the vehicle, but even if I had, and if I'd refused to buy the vehicle I would have been stuck in Waukegan with no way to get back to Denver but to uber back to the airport and purchase a return ticket. In that scenario, Elite would have cost me airfare, hotel, and Ubers due to a failure to disclose problems with the vehicle. More

Service fees are $3000 on top of car price! ! We called on a car with a price similar to all other places but I kept asking about their dealer service fees and he FINALLY admitted it’s $3000. Th ! We called on a car with a price similar to all other places but I kept asking about their dealer service fees and he FINALLY admitted it’s $3000. The highest I’ve found elsewhere is $600. $3000a what a joke!! 😆 More

Dishonest, scammers, and terrible communicators, true essence of a liar. Do whatever to sell car essence of a liar. Do whatever to sell car More

What a terrible experience. I emailed to confirm car was available and made appt for 3pm to test drive. I left work early, drove 1 hour opposite direction of my home, in rush ho I emailed to confirm car was available and made appt for 3pm to test drive. I left work early, drove 1 hour opposite direction of my home, in rush hour. When I arrived, had to wait to be helped, they had no idea where my sales person was who I had appointment with. Finally someone comes over and tells me, "oh, Im sorry car was sold last night." How inconsiderate! Total waste of time...took me 2 hours to get home. More

A Excellent staff. Took their time explaining what's needed understanding. Thank you for experience Took their time explaining what's needed understanding. Thank you for experience More

Great dealership. Sales team was awesome. Robert Jones was great to work with…two thumbs up..Thanks Elite Motors!! Sales team was awesome. Robert Jones was great to work with…two thumbs up..Thanks Elite Motors!! More

Great experience. David was great to work with. We were shown several cars in our price range. There was no pressure. Would recommend to anyone looking for a used car. David was great to work with. We were shown several cars in our price range. There was no pressure. Would recommend to anyone looking for a used car. More

Upon walking into dealership, the atmosphere felt pretty ‘laxed.’ Music was bumpin’ on a Wednesday, early afternoon, staff appeared laid back. Although, most importantly, attentive to our scheduled arrival. ‘laxed.’ Music was bumpin’ on a Wednesday, early afternoon, staff appeared laid back. Although, most importantly, attentive to our scheduled arrival. The negotiation/ transaction went pretty smooth, up until we were informed we needed to drive to the nearest bank to obtain a Cashiers check for the purchase. Didn’t like the wait time too much. As we informed them of our time consensus. Had to be somewhere at 3. Although Quinton was apologetic and mindful of our time. Even provided snacks and refreshments during out wait. We arrived at 11am and didn’t get out til 2:40pm. Mind you, we lived ~1 hr away. Not sure if that’s the average wait time. Also, they didn’t accept credit card/ debit card for a certain amount. And req’d a Cashiers Check for the purchase. That wasn’t even informed to us from the beginning. So to have been better prepared. But even then, we had to drive over to closest Chase bank to obtain one. Which was pretty inconvenient. And the detailing on the vehicle was not on point. We still found (who knows how old)fries in the pockets of the passenger seat, crumbs along the base of shift knob, windows were still a bit dingy. Knowing which vehicle we were coming to see for a possible sale, should’ve been better prepared. Especially with knowing the ins and outs of the vehicle. How things work. But I guess nothing that I can’t find out from a YouTube video. Overall, Good Dealership. Great customer service on Quintons part. Could improve on the detailing of the vehicle. It is all about lasting impressions…. More

Purchased a great vehicle with patty, who was very helpful and great customer service. For those of you looking for a vehicle give Patty a call at Elite Motors, you will not be disappointed! helpful and great customer service. For those of you looking for a vehicle give Patty a call at Elite Motors, you will not be disappointed! More

My wife and I came from over 2hrs away looking for a very specific suv. We could not have been any luckier then to meet Rob and Nick they could not have been nicer through out the whole process! I will recom specific suv. We could not have been any luckier then to meet Rob and Nick they could not have been nicer through out the whole process! I will recommend everyone I know to Nick & Rob at Elite Motors More