CarWise Gurnee

Negatives: While the price, via CarGurus, was good, around $26,500, beware that the dealer has installed a number of security and other options under CarChief on all of their vehicles so that adds betw around $26,500, beware that the dealer has installed a number of security and other options under CarChief on all of their vehicles so that adds between $3000-$4000 to the price of the car and you cannot remove all of these fees. Its a bit misleading so buyer beware that the initial price is not really in the ballpark of what you would expect to pay. I understand adding a couple thousand for taxes and a couple dealer fees but did not expect the additional CarChief fees. We also had to wait a couple of hours to meet with the finance guy as they seemed to have only one working that day. Positives: The people who worked at the dealer were all nice. The dealership was clean and the cars on the lot all looked to be in good shape. More

William and Bill made the experience personal and enjoyable. They genuinely cared about getting me the best deal. I tested several Rover SUVs, And bought Range Rover at Carwise. Great experience. enjoyable. They genuinely cared about getting me the best deal. I tested several Rover SUVs, And bought Range Rover at Carwise. Great experience. More

Sales manager lost a costumer because he didn’t want too drop an extra 1k of the original price on the vehicle. Especially during these hard times where people won’t be spending on cars. drop an extra 1k of the original price on the vehicle. Especially during these hard times where people won’t be spending on cars. More

Checked out a Wrangler and a Wrangler Sport yesterday. I’m gonna go back with my pal, a techy guy, to check both out. It’s a little dicey to buy without another inspection, and they’re holding it for me I’m gonna go back with my pal, a techy guy, to check both out. It’s a little dicey to buy without another inspection, and they’re holding it for me for a week, no cost. Great so far, will add my further experience just as I visit them again. More

Alex was super patient with my wishes and concerns. We tested 3 autos, and one of them I liked so much, that bought it the same day. Amy handled my financing perfectly to let my purchase happened. We tested 3 autos, and one of them I liked so much, that bought it the same day. Amy handled my financing perfectly to let my purchase happened. More

William deserves thanks for helping me buy a good-looking and reliable hatchback. I chose the 2023 Rogue and am incredibly happy with my purchase. With pre-approval and all the papers ready, I was driving ho and reliable hatchback. I chose the 2023 Rogue and am incredibly happy with my purchase. With pre-approval and all the papers ready, I was driving home in less than two hours. More

Chatting with Antoinette was lovely. Then Thomas came to hear my needs, and between the two of them, they offered me several SUVs. The cost and appearance of 2 vehicles caused my heart t Then Thomas came to hear my needs, and between the two of them, they offered me several SUVs. The cost and appearance of 2 vehicles caused my heart to flutter. I am comparing F Race and Infinity CX60, both low mile age, around 5 years old, with the price of about $22 thousand. I found here an excellent choice of affordable SUVs. Took timeout to sleep over it. More

Carwise Gurnee advertised a vehicle online at a specific price though upon arriving at the dealership, and proceeding to the final stages of the transaction, mandatory 3rd party service add-ons that exceede price though upon arriving at the dealership, and proceeding to the final stages of the transaction, mandatory 3rd party service add-ons that exceeded $1,000 were introduced at the time of signing. These charges had not been disclosed in the original advertisement, nor at any point prior to the execution of purchase agreement documents. These add-ons were presented as non-negotiable condition of the sale. This conduct is in direct violation of the Illinois Motor Vehicle Advertising Regulations, which expressly prohibit the sale of a vehicle above its advertised price and require all material terms to be clearly and prominently disclosed at the outset of any offer. It further violates the Federal Trade Commission's Combating Auto Retail Scams Rule, which mandates that all mandatory add-ons be incorporated into the advertised offering price of the vehicle. Advertising one price while requiring consumers to pay a higher price through undisclosed mandatory charges is, without qualification, an unfair and deceptive business practice under Illinois and federal consumer protection law. This experience has been documented in full. Complaints are being filed with the Illinois Attorney General's Office and the Federal Trade Commission. Prospective buyers are strongly advised to demand a complete, itemized, out-the-door price in writing before setting foot in this dealership More

CX5 I was dreaming about turned out to be quite accessible with 1/3 initial payment and quite reasonable monthly payment. Wish to send my gratitude to Amy and Marco. accessible with 1/3 initial payment and quite reasonable monthly payment. Wish to send my gratitude to Amy and Marco. More

I purchased a 2020 F-150 from Carwise Gurnee on December 10th from Michigan. I paid titling fees and registration fees. The truck came with a temporary plate that expired on March 10th. As of March 25th, my 10th from Michigan. I paid titling fees and registration fees. The truck came with a temporary plate that expired on March 10th. As of March 25th, my lien holder/credit union still has not received the title and I have not received my permanent license plate for the truck. My plate is expired so I am not able to drive the truck legally and my credit union has raised the interest rate on my loan until they receive the title. I received one email from Amy on January 9th about renewing my insurance which I replied to with new insurance on January 12th. I asked a question in the email but Amy never responded. I called the dealership on March 16th and spoke with Jennifer who said she would look into it and call me back. I never received a call back. I have called numerous times since then and left voicemails. None of my calls have been returned. I have asked to speak with managers and I have been told that my case has been elevated several times which has not amounted to a resolution. I also spoke with a manager and he said that he would look into it and then call me back. He did not call back. This business has a customer that is experiencing a legal and financial problem that they have caused while not having the common decency to return phone calls over the course of two weeks. Carwise Gurnee makes the comments below so that they can seem like a business that cares about customer service. However, they still did not return my call when I called on a Monday afternoon. If they had appropriate customer service, they would call me to resolve the issue. Instead of telling me to give them a call and then giving me the same run around treatment. More