CarSquad

CarSquad responded

Dear Shelbyjohnsoniv, We are happy to hear that Daniel was able to help you purchase the car you wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in yournearly new Ford Mustang and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Kw02, We are happy to hear that Elena was able to help you find and purchase a car that was better than the car you originally came for. Thanks for the 5-star review and for recommending CarSquad and Elena to anyone. We wish you safe travels in your nearly new Ford Escape and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Schmidt.karl1, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Bashar and Ernie! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would repeat. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Gavin, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Theo and Randy! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Enjoy your nearly new Cadillac Escalade! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Mr. Mouton, We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Regarding the gas tank, we apologize for the oversight. It is our responsibility to ensure that every vehicle is properly fueled before it is handed over to our customers. We will review our procedures to ensure that this doesn't happen in the future. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and determine what we need to do to make things right and provide you with a better experience. In the event we are unable to reach you, please contact us, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are glad to hear that, despite a couple of hindrances, you found everything else to be good and well during your visit. We strive to provide exceptional service, and it’s always gratifying to know when we’ve succeeded in doing so. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Mharper9747, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Gil.leyda, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Nissan Sentra! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Gatollorens, Hearing that you had a GREAT experience with Randy is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Nissan Pathfinder. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Awells1000, First and foremost, thank you for your business. We’re glad that Robert was able to address your purchasing and timeframe needs. We appreciate your choosing CarSquad as we recognize that you had many different dealers to choose from, and we hope that you enjoy your nearly new Kia Stinger. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Ericwells, We are happy to hear that Robert was able to quickly help you purchase the exact car you wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new Kia and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed