CarSquad

CarSquad responded

Dear Rob, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Syed! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to others. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Helder, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Daniel. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Helder, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Guthrieb480, Hearing that you had a GREAT experience with Elena is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your BMW 435i. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Terry, Thank you so much for taking the time to write a review and rate your experience with Julian at CarSquad, Katy. We really appreciate the feedback. We are so glad that you experienced our no pressure sales process. Your satisfaction and your business mean a lot to us. However, we are concerned about the experience you had with our Finance Team and would like to personally address this matter with you. Thank you for bringing this to our attention. A member of our Management Team will be reaching out to you to follow up with you and determine what went wrong. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103. You can also reach them at customerservice@carsquad.com. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new CarSquad Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.carsquad.com for more details. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Shakira.luna, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience and found a good deal as well as friendly service and that you appreciated the transparent, no-haggle pricing. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Enjoy your new ride and we hope to see you for your next one! Sincerely, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Alma, Hearing that this was your BEST EXPERIENCE AT A DEALERSHIP is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your INFINITI. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Danny, Thank you so much for taking the time to write a review and rate your experience with our team at CarSquad. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new CarSquad Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.carsquad.com for more details. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Chamblesscharlie, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience very friendly and efficient. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Chambelesscharlie, We are happy to hear that Robert was able to help you find and purchase the car that was the right fit for you. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your new Nissan and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear astridrai, Thank you so much for taking the time to write a review and rate your car buying experience with Elena at CarSquad. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. However, we are concerned about the experience you had with our Finance Team and would like to personally address this matter with you. Thank you for bringing this to our attention. A member of our Management Team will be reaching out to you to follow up with you and determine what went wrong. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103. You can also reach them at customerservice@carsquad.com. We want to thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new CarSquad Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.carsquad.com for more details. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team – Al