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Car Town Kia USA

Nicholasville, KY

4.4
503 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 503 reviews

August 09, 2024

The sales representative, Derek Miller was wonderful. He was professional and led us through the process efficiently. More

by Gurney46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Miller
Aug 12, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that Derek provided professional and efficient service. We appreciate your kind words!

August 05, 2024

I recently purchased a car from Car Town Kia and had an outstanding experience. Special thanks to my sales person, Tyler D., who was knowledgeable, attentive, and went above and beyond to ensure I found th More

by amtaylor22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 12, 2024 -

Car Town Kia USA responded

Thank you for sharing your outstanding experience! We're thrilled to hear that Tyler provided exceptional service and went above and beyond to ensure your satisfaction. We appreciate your recommendation and are glad you found the perfect vehicle at Car Town Kia!

August 04, 2024

Excellent service. Nice waiting area. Enjoyed the coffee. Chris was helpful and took care of us. See you next time. More

by smithmarshak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 12, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad to hear you enjoyed the waiting area and coffee. Chris is happy to have been of help. See you next time!

August 03, 2024

I took my KIA Soul there to have the anti theft device put on and fix 3 other recalls on my car. This place was so clean, the staff was very kind and ensured me that my car was in good hands. Initially, I More

by Kallie.turner33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton , Mike Kirk, Kenny Eads, Johnny Hartzell, Brandy Lewis
Aug 12, 2024 -

Car Town Kia USA responded

Thank you for sharing your detailed experience! We're delighted to hear that Payton and our team at Car Town Kia provided excellent service and took great care of your KIA Soul. We're glad your car was ready earlier than expected and that you felt reassured throughout the process. We look forward to assisting you with future maintenance and services. Thank you for choosing Car Town KIA!

August 01, 2024

They have treated me horribly. Extremely sexist towards women. They treat me like I don’t exist and this is just my husband’s car. Will not return phone calls. I have messaged them More

by Shanaklinefelter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Evona Hartzell, Jon Timco, Chris Caldwell, Duke Owens, Ken Cusic
Aug 02, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're very sorry to hear about your negative experience and the treatment you received. This is unacceptable and not reflective of our values. Please contact me directly so we can address your concerns and work towards a resolution. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Aug 02, 2024 -

Shanaklinefelter responded

We have contacted you. Many, many times. That’s part of the problem! My messages were ignored. My husband’s calls were ignored.

July 31, 2024

Friendly, timely service, clean areas. Explained everything that was done during my service on my car. More

by patty.ann1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Aug 02, 2024 -

Car Town Kia USA responded

Thank you for your review! We're pleased to hear that you experienced friendly, timely service in a clean environment, and that everything was clearly explained to you. We appreciate your feedback!

July 30, 2024

I recently had an outstanding experience with a KIA dealership, and it significantly enhanced my positive perception of the brand. From the moment I walked through the doors, the staff was incredibly w More

by Hamed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Caldwell
Jul 30, 2024 -

Car Town Kia USA responded

Thank you for sharing your outstanding experience, Hamed! We're delighted to hear that our welcoming and attentive staff made a positive impression. It's great to know that our knowledgeable and transparent sales team helped you make an informed choice without any pressure. We appreciate your recommendation and look forward to continuing to provide exceptional service!

July 30, 2024

Had a very pleasant experience in selecting my new vehicle. The staff went out of their way to accommodate me and did everything they could to see that I was satisfied with my purchase. More

by lvd242
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walker Hall, Ben Ellis, Eric Duffy, Alex Orr
Jul 31, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad to hear that our staff provided a pleasant experience and went out of their way to accommodate you. Your satisfaction is our priority. Enjoy your new vehicle!

July 29, 2024

Peyton has been more than professional and helpful in the repair of my vehicle . As always as a good resource for me. More

by Smithtolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton, service department
Jul 30, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're pleased to hear that Peyton has been professional and helpful in repairing your vehicle. We're glad to be a valuable resource for you.

July 29, 2024

Professional. All staff are very polite and attentive. Nice, clean dealership. I event got a complementary car wash! More

by Cesalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
Jul 30, 2024 -

Car Town Kia USA responded

Cesalee, thank you for your kind words! We're glad to hear you had a professional and pleasant experience with our attentive staff. We appreciate your feedback and look forward to serving you again!

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