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Car Town Kia USA

Nicholasville, KY

4.4
496 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 496 reviews

July 30, 2024

Had a very pleasant experience in selecting my new vehicle. The staff went out of their way to accommodate me and did everything they could to see that I was satisfied with my purchase. More

by lvd242
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walker Hall, Ben Ellis, Eric Duffy, Alex Orr
Jul 31, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad to hear that our staff provided a pleasant experience and went out of their way to accommodate you. Your satisfaction is our priority. Enjoy your new vehicle!

July 29, 2024

Peyton has been more than professional and helpful in the repair of my vehicle . As always as a good resource for me. More

by Smithtolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton, service department
Jul 30, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're pleased to hear that Peyton has been professional and helpful in repairing your vehicle. We're glad to be a valuable resource for you.

July 29, 2024

Professional. All staff are very polite and attentive. Nice, clean dealership. I event got a complementary car wash! More

by Cesalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
Jul 30, 2024 -

Car Town Kia USA responded

Cesalee, thank you for your kind words! We're glad to hear you had a professional and pleasant experience with our attentive staff. We appreciate your feedback and look forward to serving you again!

July 29, 2024

Bought car here 13 years ago and all that has been done to my car has taken place at this dealership! More

by jwarrenJean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 30, 2024 -

Car Town Kia USA responded

Thank you for your loyalty over the past 13 years! We're thrilled to have been your trusted dealership for all your car needs. We look forward to continuing to serve you in the future!

July 25, 2024

Making the appointment took a bit of work, but once that was done the service department took care of the car quickly and efficiently while I waited. They finished sooner than expected, which was pleasant. More

by douglas.smart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Jul 29, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We apologize for any inconvenience in scheduling the appointment, but we're glad to hear that our service department took care of your car quickly and efficiently. It's great to know we finished sooner than expected. We appreciate your patience and look forward to serving you again.

July 05, 2024

Our first experience with this business, and it is the worst I have ever seen. They have had our car for 10 days at this point. There was a software problem with diagnostic and ordering parts at first; we More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Jul 08, 2024 -

Car Town Kia USA responded

Thank you for your feedback, Barb. We're sorry to hear about your experience. This level of service is unacceptable, and we apologize for the delay and lack of communication. We will address this issue internally and ensure it doesn't happen again. Thank you for bringing this to our attention.

June 22, 2024

I was met with smiles and helpful faces. Chris done a great job keeping me informed on my car. More

by proffittjason
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 24, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad to hear that Chris kept you informed and that you were met with smiles and helpful faces. Enjoy your car!

June 14, 2024

I recently had my 2024 Kia Forte GT Line serviced at Car Town KIA. Payton, my service advisor is the best. My wife and I was treated very nice and got very prompt service. More

by Doug Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale, Eric Duffy
Jun 17, 2024 -

Car Town Kia USA responded

Thank you for your review, Doug! We're glad to hear that Payton provided excellent service for your 2024 Kia Forte GT Line. It's great to know you and your wife were treated well and received prompt service. We appreciate your feedback and look forward to serving you again!

June 10, 2024

The staff was professional and greet you on the lot. My time there wasn’t long at all. The environment is warm, cozy and welcoming. This is my 2nd experience with Kia and I will be getting my next ca More

by dianaford474
Recommend Dealer
Yes
Employees Worked With
Camdin Farmer
Jun 10, 2024 -

Car Town Kia USA responded

Thank you for your review! We're delighted to hear that our professional staff and welcoming environment made your visit enjoyable. We're thrilled that you're happy with your Kia's performance and fuel efficiency. We look forward to serving you again for your next car purchase!

June 07, 2024

Car Town Kia has been very helpful with getting my car worked on in a timely manner. They are always friendly and accommodating. I definitely cannot say the same of other Kia dealerships. I drive 2 hours More

by kelperkins6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Powers
Jun 10, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad to hear that Car Town Kia has been helpful and accommodating. We appreciate your dedication in driving two hours to visit us. Your satisfaction means a lot to us!

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