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Car Town Kia USA

Nicholasville, KY

4.3
435 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 435 reviews

June 06, 2024

Great service. Comfortable lobby. Will be back soon to complete my needed repair work. Thanks. More

by wjmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
June 06, 2024

Very courteous service. Great explanation of the process and some extra details regarding my vehicle. More

by mscot40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
June 04, 2024

Car Town Kia USA is the absolute best car dealer I have ever worked with. My last 3 vehicles were from them and I truly loved my Kia Soul and I traded it for a Kia Sorento, big mistake. I did not like the More

by kimberly_a_singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Jun 04, 2024 -

Car Town Kia USA responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with Car Town Kia and your love for your new Telluride. We're proud of our team, including JP, Tyler, and DJ, for providing excellent customer service. Your loyalty means a lot to us, and we appreciate your recommendation. Enjoy your Telluride!

Jun 05, 2024 -

kimberly_a_singleton responded

This was my first time working with Anthony. He was very professional and very kind. He was also very knowledgeable about my Telluride and the recall information I had received about it. The recall I had received about my Telluride was taken care of in a very timely manner and Anthony also took care of 2 software updates that I hadn’t even received information about yet. I’ll tell anyone willing to listen that CarTown Kia USA in Nicholasville, KY. is absolutely the best place to purchase your vehicle, hands down!!

June 03, 2024

Very pleasant experience. Went like clockwork, and the buying process was painless. Everyone I dealt with was very friendly and helpful. Happy with the car I bought. More

by Strickce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Miller
Jun 03, 2024 -

Car Town Kia USA responded

Thank you for your review! We're thrilled to hear that your buying experience was pleasant and seamless. We're glad you are happy with your new car and appreciate your kind words about our team. Enjoy your vehicle!

June 01, 2024

First time service was excellent. In and out quickly and Payton was very helpful with info on the service department. More

by pamhays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale
Jun 03, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad to hear your first service was excellent and that Payton was helpful. We appreciate your feedback and look forward to serving you again!

May 31, 2024

They were able to get my car in fast diagnose the problem and replace my engine More

by bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Jun 03, 2024 -

Car Town Kia USA responded

Thank you for your review, Bobby! We're glad we could quickly diagnose and replace your engine. We appreciate your trust in our service!

May 29, 2024

Clean dealership, good management that are knowledgeable and easy to talk to. Many cars to choose from More

by El0416
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot
May 30, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad you enjoyed our clean dealership, knowledgeable management, and wide selection of cars. We appreciate your feedback!

May 28, 2024

I bought my car there and I love it. The service was ok. I had to have my transmission replaced but I made an appointment for diagnostics and a full 54000 mile check. I didn’t hear back More

by shortstuff0176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
May 30, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're glad you love your car but apologize for the communication issues and incomplete service. Your experience is important to us, and we will work to improve our processes. Please contact me directly so we can address your concerns and ensure you receive the service you deserve. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

May 28, 2024

Employees worked very hard to help me get the best deal on the car I selected. I am very happy with my purchase!! More

by Jerrodb94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Holmes, Chris Brown, David Levy, Lawrence Washington, Lonnie Barnett, Stan Petrey, Jim Mcenrue, Forrest Manley, Brandon Miller, Meade Brown
May 30, 2024 -

Car Town Kia USA responded

Thank you for your review! We're delighted to hear that our team worked hard to get you the best deal. Enjoy your new car!

May 25, 2024

We like the selection of cars, but sometimes the service is slow. I like that the service department checks everything on the car even if it's just an oil change. Peyton was very informative and friendly. More

by lj_bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton
May 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad you appreciate our car selection and thorough service checks. We apologize for any delays and are pleased to hear Peyton was informative and friendly.

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