Car Town Kia USA
Nicholasville, KY
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From when you first pull into there lot we were greeted, to our salesman Justin who help with making this experience pleasant, and to Alex who knew what we wanted and making it happen, Brandon In finance wh to our salesman Justin who help with making this experience pleasant, and to Alex who knew what we wanted and making it happen, Brandon In finance who would explain everything twice if we needed it, the whole team was all some. More
Everyone at the dealership was very respectful, and helpful! Chris was a very personable sales man and help to get me in the vehicle me and my family wanted for the price we wanted! helpful! Chris was a very personable sales man and help to get me in the vehicle me and my family wanted for the price we wanted! More
I recently purchased a car from Car Town Kia and had an outstanding experience. Special thanks to my sales person, Tyler D., who was knowledgeable, attentive, and went above and beyond to ensure I found th outstanding experience. Special thanks to my sales person, Tyler D., who was knowledgeable, attentive, and went above and beyond to ensure I found the perfect vehicle. He promptly resolved a perceived slight, showing exceptional dedication and professionalism. I highly recommend Car Town Kia for their excellent customer service and commitment to satisfaction! More
I took my KIA Soul there to have the anti theft device put on and fix 3 other recalls on my car. This place was so clean, the staff was very kind and ensured me that my car was in good hands. Initially, I put on and fix 3 other recalls on my car. This place was so clean, the staff was very kind and ensured me that my car was in good hands. Initially, I was going to have to leave my car there overnight so I had my husband take it and drop it off. As soon as my husband dropped it off I got a text from Payton who was my KIA Advisor, she stated “Hi! This is your advisor Payton at Car Town Kia. Let me know if you need anything. You can text me at this number.”. That made me feel so much better and I just knew then that my car was in good hands. About 5 hours after dropping it off I sent Payton a text asking if she knew what time my car would be ready for pickup on the following day. She checked with the technician and they wasn’t sure on an exact time. However, an hour later I received a call stating my car was down and ready to be picked up. Not only did they do a wonderful job at installing the anti theft device, they washed my car, checked all of my tires as I told them one of my tires has a slow leak, checked my brakes and everything. I got to pick up my car earlier than anticipated, it was clean, and they provided me with a paper that had a breakdown of everything they did while it was there. They also provided me with a report on my tires, shocks, oil and fluid levels etc. They checked my whole car and ensured everything was up to par! I’m very happy with the service I received and I will most definitely be bringing my car back there for maintenance, tires, etc! Thank you Car Town KIA! More
They have treated me horribly. Extremely sexist towards women. They treat me like I don’t exist and this is just my husband’s car. Will not return phone calls. I have messaged them Extremely sexist towards women. They treat me like I don’t exist and this is just my husband’s car. Will not return phone calls. I have messaged them many times and no real response. Please avoid them. They are awful. More
I recently had an outstanding experience with a KIA dealership, and it significantly enhanced my positive perception of the brand. From the moment I walked through the doors, the staff was incredibly w dealership, and it significantly enhanced my positive perception of the brand. From the moment I walked through the doors, the staff was incredibly welcoming and attentive. They took the time to understand my needs and preferences, ensuring I felt valued and heard throughout the process. The sales team was knowledgeable and transparent, providing detailed information about various models without any pressure to make an immediate decision. They offered valuable insights into the features and benefits of each vehicle, helping me make an informed choice that suited both my lifestyle and budget. Overall, this KIA dealership exemplified exceptional service and dedication to its customers. Their friendly, professional, and supportive approach left a lasting impression, and I would highly recommend them to anyone in search of a reliable and customer-focused car-buying experience. More