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Car Town Kia USA

Nicholasville, KY

4.4
503 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 503 reviews

August 26, 2024

I was super nervous to go in and buy a new car. DJ made the experience a breeze and helped me find my perfect car. More

by charity_rowe23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Roark
Aug 26, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're thrilled to hear that DJ made the car-buying process easy and helped you find your perfect car. Enjoy your new ride!

August 25, 2024

Trained salesman and staff. Clean orderly showroom. Need snacks and bottled water. Good display of cars in showroom. My vehicle was prepped well. They worked hard to get the low More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lewell Grubbs, Chris Brown
Aug 26, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear you had a positive experience with our trained staff and clean showroom. We appreciate your suggestion about snacks and bottled water and are happy to know your vehicle was well-prepped and that we could secure a great interest rate for you.

August 24, 2024

I was 30 mins early and still took close to 2 hours for oil change. More

by Tam_tigger2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown, JP Hunt, Evona Hartzell, Mike Kirk, Chris Caldwell, Kenny Cross, Duke Owens, Kenny Eads, Johnny Hartzell, Ken Cusic
Aug 26, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We apologize for the longer-than-expected wait time and appreciate your patience. We'll work to improve our efficiency in the future.

August 23, 2024

This review is not about the product, but rather the people. The people are friendly and what I'd describe as typical sales people. There is some pressure to make a purchase, perhaps before you're ready More

by unknown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raynor, Alex Orr, Hunter Foster
Aug 23, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're glad to hear you found our team friendly, though we apologize for any pressure you felt during the process and for the lack of thorough knowledge and follow-up. Your concerns are important to us, and we appreciate your honesty. We will work to improve our service and ensure your next experience is more satisfactory. Thank you for considering us for your future Kia needs.

August 21, 2024

So far so good inventory was great all the employees were really nice have to wait and see about service department More

by j_varner1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Brown
Aug 22, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear you had a positive experience with our inventory and staff. We look forward to providing you with excellent service as well!

August 19, 2024

Very friendly and helpful customer service. Always willing to answer questions. Great place to go. More

by Dfb_033096
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisha Adair , Brandon Miller
Aug 22, 2024 -

Car Town Kia USA responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our friendly and helpful customer service. We appreciate your recommendation!

August 15, 2024

Pencil wipped multipoint inspection. Nothing to report, I was told (all green). But driver side front turn signal out and battery terminals corroded.Were my breaks or anything else even More

by nsimon0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female
Aug 15, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're sorry to hear about your experience and the missed issues. This is not the standard of service we aim to provide. Please contact me directly so we can address your concerns and ensure a thorough inspection. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

August 13, 2024

Everyone was friendly, Chris Brown did an amazing job getting my daughter in her first car and the process was smooth and quick. More

by Wrobertson1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Brown
Aug 13, 2024 -

Car Town Kia USA responded

Thank you for your review! We're delighted to hear that Chris made the process smooth and quick, and helped your daughter get her first car. Enjoy the new vehicle!

August 13, 2024

From when you first pull into there lot we were greeted, to our salesman Justin who help with making this experience pleasant, and to Alex who knew what we wanted and making it happen, Brandon In finance wh More

by policerdking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin and Alex, Brandon Miller
Aug 14, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're delighted to hear that Justin, Alex, and Brandon made your experience pleasant and informative. We appreciate your kind words and are glad our team could assist you effectively. Enjoy your new vehicle!

August 12, 2024

Everyone at the dealership was very respectful, and helpful! Chris was a very personable sales man and help to get me in the vehicle me and my family wanted for the price we wanted! More

by KevinAdams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raynor
Aug 13, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that Chris and the team were respectful and helpful, getting you the vehicle you wanted at the right price. Enjoy your new car!

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