Car Town Kia USA

Going Beyond Although we had somewhat of a rough ride initially, confusion over some minor details, they ended up going beyond what was expected. They not only de Although we had somewhat of a rough ride initially, confusion over some minor details, they ended up going beyond what was expected. They not only delivered on their promise, they gave me more than I asked for. Although many tried to help us, one gentleman stood out above the rest, Patrick, finance manager. Thank you for demonstrating what great service looks like and what others should strive to emulate. More

Dishonest service department I took my Kia Seoul 2013 after having problems with sudden acceleration; once in November 2016 and second time in January 2017. I was anxious when I h I took my Kia Seoul 2013 after having problems with sudden acceleration; once in November 2016 and second time in January 2017. I was anxious when I heard their answer "we checked everything and could not duplicate the problem." I did my research while the car was serviced by Cartown Kia and it was evident that other people in the US had the same problem. There are testimonials of accidents and even death all over the Internet. The service department kept the car for 7 days alleging that they checked everything to see if they could duplicate the problem. They "paid" for a rental which I appreciate, but I am sure is paid by the guarantee of the car. I had personal belongings stolen from the car while it was there. The General Manager of the dealer try to make it up to me by reimbursing the cost of the stolen things. My problem is that now I have to start a new loan on another vehicle because of the negative equity of the Kia, that was not safe to drive to start with. I would not recommend the service department to anyone. More

Bought a KIA and LOVE IT! Came in with no expectations and was surprised at how easy going and professional the dealership is. I worked with Philip Neuman and he was insightfu Came in with no expectations and was surprised at how easy going and professional the dealership is. I worked with Philip Neuman and he was insightful and informative and with Jay Canzieli who was patient with all my questions. Would highly recommend again. H. Blair More

Quick & Painless I purchased my 2016 Kia Soul back in December. Robert Harris was the salesman that helped me make my purchase. He's very friendly and professional, an I purchased my 2016 Kia Soul back in December. Robert Harris was the salesman that helped me make my purchase. He's very friendly and professional, and he made my buying experience very easy. He seen to it that I was satisfied with every aspect of my purchase. I highly recommend this dealership, and Robert is the man to see!! More

Great experience This was one of the smoothest car buying experiences I have had! The salesman Chris Roberts was very helpful during the searching and deal making pro This was one of the smoothest car buying experiences I have had! The salesman Chris Roberts was very helpful during the searching and deal making process. He even went the extra mile to come to give me a ride back to the dealership to finalize the transaction! I would not hesitate one bit to recommend Chris and the Car Town Kia dealership! More

Robert Harris ROBERT was very helpful, not pushy. I was looking to buy a car, not my husband. Robert talked to me to find out what I was shoppinf for. He listene ROBERT was very helpful, not pushy. I was looking to buy a car, not my husband. Robert talked to me to find out what I was shoppinf for. He listened and I bought a car. More

Couldn't have done it without them I walked into the lot in the morning with not so great credit and Robert took me in got me all set up with a brand new KIA Soul with a price that I co I walked into the lot in the morning with not so great credit and Robert took me in got me all set up with a brand new KIA Soul with a price that I could afford and live off of. I really couldn't have gotten such a great car if Robert wasn't there and I am really grateful to have met him. Thank you Car Town KIA! More

They tried GSM went above and beyond to try and make it work. I appreciate that. Thanks for putting the effort in for us. Maybe next time. GSM went above and beyond to try and make it work. I appreciate that. Thanks for putting the effort in for us. Maybe next time. More

Awesome! I live 2+ hrs away from this dealership and I have never stepped foot on their property...However I did purchase a 2017 Kia Sorento from them less tha I live 2+ hrs away from this dealership and I have never stepped foot on their property...However I did purchase a 2017 Kia Sorento from them less than one week ago! I called them and told them what I wanted and explained what kind of car I needed to trade in. The salesman Brandon, was super helpful and patient with me as I was new to this whole experience! He sent pictures of the car I picked out to make sure the color and everything was what I wanted!! A short time later, I was approved and that eveing they DELIVERED my new car to me!! And took my trade in with them as they left!! Best car buying experience...EVER!!!! More

Disgusted Our first experience leasing a Kia was awesome, and we truly enjoyed the guy we worked with. This next go around was absolutely horrible. Our credit h Our first experience leasing a Kia was awesome, and we truly enjoyed the guy we worked with. This next go around was absolutely horrible. Our credit has dropped, due to both of us experiencing a layoff at the same time and we fell behind on credit card payments. Was very upfront about this when we called to get a credit app and we were told that we would be able to leave with something we were happy with. Basically when we got there- we were handed off to another person, who did not know about our rough patch because the guy we invested our time in couldn't bother with us. When we weren't approved they were rude, and the people around us knew we weren't approved thanks to the lack of professionalism they portrayed. Went to another car dealer and got the price we were looking for, and we weren't treated like garbage over our credit that already made us feel awful enough. Will never again go through Kia, especially cartown Kia on Nicholasville. More