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Car Town Kia USA

Nicholasville, KY

4.4
496 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 496 reviews

August 27, 2024

Every person we met at Kia tonight was very helpful with the process of buying a car. Chris Raynor got the ball rolling and did an excellent job More

by wildcatfanjoe1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raynor
Aug 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that Chris and the team at Kia were helpful throughout the car-buying process. We appreciate your kind words!

August 27, 2024

My salesperson Ben was awesome. I couldn't have had a better experience. He went over everything with me to where I could understand. For example the pros and cons of a used vehicle More

by mattiedrury101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miller
Sep 02, 2024 -

Car Town Kia USA responded

Thank you for sharing your positive experience! We're thrilled to hear that Ben provided exceptional service, clearly explaining everything and helping you make an informed decision. We're glad you enjoyed your time with us and appreciate your kind words about our team at Kia.

August 27, 2024

I had one of the best experiences with my salesperson Ben. He was fantastic in explaining everything to me.I was looking to get a used vehicle but when he explained the pros and cons of each I decided to More

by mattiedrury101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
Aug 27, 2024 -

mattiedrury101 responded

Thank you for your help in my decision to buy a new car. I would recommend you to anyone. You were very good in explaining everything to me. I love my new car.

Sep 02, 2024 -

Car Town Kia USA responded

Thank you for sharing your experience! We're thrilled to hear that Ben provided fantastic service, helping you make an informed decision and making you feel like family. We appreciate your kind words and are glad you had a great experience with us!

August 26, 2024

I was super nervous to go in and buy a new car. DJ made the experience a breeze and helped me find my perfect car. More

by charity_rowe23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Roark
Aug 26, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're thrilled to hear that DJ made the car-buying process easy and helped you find your perfect car. Enjoy your new ride!

August 25, 2024

Trained salesman and staff. Clean orderly showroom. Need snacks and bottled water. Good display of cars in showroom. My vehicle was prepped well. They worked hard to get the low More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lewell Grubbs, Chris Brown
Aug 26, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear you had a positive experience with our trained staff and clean showroom. We appreciate your suggestion about snacks and bottled water and are happy to know your vehicle was well-prepped and that we could secure a great interest rate for you.

August 24, 2024

I was 30 mins early and still took close to 2 hours for oil change. More

by Tam_tigger2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown, JP Hunt, Evona Hartzell, Mike Kirk, Chris Caldwell, Kenny Cross, Duke Owens, Kenny Eads, Johnny Hartzell, Ken Cusic
Aug 26, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We apologize for the longer-than-expected wait time and appreciate your patience. We'll work to improve our efficiency in the future.

August 23, 2024

This review is not about the product, but rather the people. The people are friendly and what I'd describe as typical sales people. There is some pressure to make a purchase, perhaps before you're ready More

by unknown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raynor, Alex Orr, Hunter Foster
Aug 23, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're glad to hear you found our team friendly, though we apologize for any pressure you felt during the process and for the lack of thorough knowledge and follow-up. Your concerns are important to us, and we appreciate your honesty. We will work to improve our service and ensure your next experience is more satisfactory. Thank you for considering us for your future Kia needs.

August 21, 2024

So far so good inventory was great all the employees were really nice have to wait and see about service department More

by j_varner1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Brown
Aug 22, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear you had a positive experience with our inventory and staff. We look forward to providing you with excellent service as well!

August 19, 2024

Very friendly and helpful customer service. Always willing to answer questions. Great place to go. More

by Dfb_033096
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisha Adair , Brandon Miller
Aug 22, 2024 -

Car Town Kia USA responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our friendly and helpful customer service. We appreciate your recommendation!

August 15, 2024

Pencil wipped multipoint inspection. Nothing to report, I was told (all green). But driver side front turn signal out and battery terminals corroded.Were my breaks or anything else even More

by nsimon0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female
Aug 15, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're sorry to hear about your experience and the missed issues. This is not the standard of service we aim to provide. Please contact me directly so we can address your concerns and ensure a thorough inspection. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

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