Car Town Kia USA

From the time I broke down to the time my car was done everyone was wonderful. everyone was wonderful. More

Had a great salesman, great experience, and didn't feel pressured to buy a car. pressured to buy a car. More

Worked with me with my trade and walked out with a new Kia Seltos. They were reasonable and willing to work towards a new car with me. Kia Seltos. They were reasonable and willing to work towards a new car with me. More

Richard Grimes made my last visit the easiest experience I have had at any dealership. I have had at any dealership. More

Salesman, sadness manager and the finance dept were awesome. We asked for a 2 car deal and they got us exactly what we wanted at the price we were willing to pay. No pressure dealership. awesome. We asked for a 2 car deal and they got us exactly what we wanted at the price we were willing to pay. No pressure dealership. More

Part of the issue I encountered was very misleading Kia website. A Rio S is 18,500 base, I wanted technology package that made price $20,300. I clicked the buy button and it says there are 3 cars that are website. A Rio S is 18,500 base, I wanted technology package that made price $20,300. I clicked the buy button and it says there are 3 cars that are "exact matchs" to my car I built. Car is listed as MSRP 18,500 and some fees /options that bump it up to about 20,500. Yeah looks good, it's the same car. At dealership, I got in car and was like "This is suppose to have a technology package and be push button?" Oh yeah depending on the factory they sometimes do that, it has the technology package. I did not question it as deeply as I should have, but I trusted them, actually testing the features I wanted I would need to go on highway in rush hour traffic. Then inside before I signed anything, I was like and your sure this has the technology package? It has lane stay, adaptive cruise control and everything? "Yeah it has all of that just it uses a key and not push button because of the factory.". Then sales manager before I sign payment stuff, I say again I am just concerned about the technology package, are you sure its there? He was on computer looking at the cars details doing paperwork, he said it has the technology package. I assumed he looked it up on computer. Well I signed papers, took it on Nicholasville rd, turned on cruise control and it does not have it have lane stay or adaptive cruise control. Turned around went right back, maybe I really am missing something and its there. First guy admits he said the car had it because he thought it did, but it clearly does not have it. He argued with me for like 30 minutes over it. Basically that boiled down to well, the car doesn't have it I thought it had it and sales people and finance manager thought it had it, but it doesn't. They say, So what do you want me to do about it, you paid for the car already? I asked if I could get the correct car with correct features. They said they do not have one and wont for months. Then I asked if we can cancel the deal if they can't do anything about it. So he gets finance manager, who says he just assumed it had the package, he never looked at the car to know. That I signed papers and the second I drove it off lot its all on me. My options are to keep car I bought, overpaid for because of features I was told it had. It is the reason I bought that car to begin with. So I ended up paying $21,000 for a $18,500 msrp vehicle. When I thought I was paying $21,000 for a $20,300 msrp vehicle. More

DJ was great and explained how the car works really well. Everyone was very courteous and welcoming. Everyone was very courteous and welcoming. More

Absolute Joke! Spend all that money on a vehicle and you can’t even get a service appt before 60 days? I’ve had several Kias and i’ll never buy another one. I h Spend all that money on a vehicle and you can’t even get a service appt before 60 days? I’ve had several Kias and i’ll never buy another one. I had to make an appt at a dealership over an hour away! More

Chris Wingfirld is very rude refused to repair damage caused by the service department. Chris the service manager said "he didnt care what happened because a walk around had not been done before leaving caused by the service department. Chris the service manager said "he didnt care what happened because a walk around had not been done before leaving the lot". This was after the car had been there twice for repairs and damage was done both times. l will never do any business with a dealership that is incompetent or incapable of doing what is right and dont care. More

Oxmoor needs to clean house from top to bottom. If you want to know who just ask the majority of the sales staff. If you want to know who just ask the majority of the sales staff. More